Coco Hacienda Tulum - Adults Only

They failed to tell us about an extremely loud music festival happening in the area that literally had us up all evening. Though they did agree to let us change rooms, the noise was unbearable. The manager was extremely unprofessional when we complained and started sending us threats. and photos of ourselves through their security camera. Really, really sketchy. This place was a nightmare. We ended up changing hotels. Loved Tulum, but will never return to Coco Hacienda - not surprised they are listed as temporarily closed.

Very pleased with this hotel - Big spacious room/bathroom with smart tv and good air con - Breakfast wasn’t a buffet it was hot and cold drink, toast, fruit and granola and eggs with toast, you where given them all one by one , all were tasty and filling - Located on the end of the main road, lots of bars/restaurants located within 10 minute stroll, couldn’t really hear the main road from the hotel - Booked our Chichén itza tour with reception, they were very helpful - Can get to the beach via taxi or cycle, wouldn’t recommend walking it’s over an hour, we had a leisurely cycle which took 20 minutes on a cycle path, bikes available to rent at the hotel or all along the main road. Lots of places to lock up the bikes on the beach for free

We stayed at the Coco Hacienda for a week as part of our honeymoon trip. It seems like most guests stay for around 2-3 nights but if we had only booked a few nights, we would certainly want to stay longer! It's a very small hotel so the team are able to reach out to you before the trip to check if you need any special assistance, which is a nice personal touch. They helped us with booking transfers to and from Cancun airport, which I appreciated as I was a little worried about this part (being my first time in Mexico). When we arrived, we learnt that the second pool was unavailable due to construction work which I was a initially disappointed about in case the main pool was busier but I needn't worry as there was hardly anyone there and my friends/family asked if it was a private pool after seeing photos! The grounds of the hotel are beautiful and full of plants/wildlife and the food was really nice (they provide breakfast daily and we had lunch there a couple of times too). The rooms are as they appear in photos... Spacious and clean, with a large bed, air conditioning and ours had a big bathtub (they supply bath salts, bubble bath, shampoo, conditioner etc). The only downside that I must comment on is that, due to the straw type roof, it is very noisy in the room because the hotel is located just off the main road. I don't think this would be ideal for those who struggle to sleep in noisier conditions but they do supply earplugs and I must say that I did get used to it after a couple of nights. The only other downside was that there was no fridge in the room so we couldn't bring back beers from the shop or keep our water cold. In the absence of a room fridge, I think the hotel should at least keep chilled bottled water in the reception area for guests as the only other option if you run out of water is to go to the nearest shop or pharmacy. Location was good and all shops, bars and restaurants were walkable from the hotel (about 10 minutes or so to get to the main part of town) but the beach is not nearby. We rented bicycles from the hotel but it took about 25-30 mins to cycle to the beach which was guarded by restaurants and beach clubs. Seemed like the sea was full of seaweed too so we just turned around and cycled back again. Overall, we had a fantastic stay. The staff were all very helpful and attentive and I would recommend to anyone wanting to explore Tulum or just catch some sun and relax!