Vanessa Faye
18 Februari 2024
Beautiful property. Very clean. The staff were great. The breakfast buffet was a favourite especially because of Israel who we asked to be seated with each morning. He always made us feel welcome and took fantastic care of us.
Only complaints were check in and getting items for our room that were missing. We arrived at 9am from an early flight and had to wait until 3 pm for a room. We expected to have to wait as it’s not the resorts fault that our flight was an early one, but many people who checked in after us got rooms before us and the young lady who checked us is was not accommodating or informative at all. Made us feel a quite unwelcome which wasn’t the best way to start the trip.
One of our rooms was missing a coffee machine and it took 2 days to finally get one after speaking to several different people. Finally a gentleman at the front desk had one sent up 5 minutes after speaking to him. Every other staff interaction was fantastic and overall we were happy with our stay.
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