Melismass1
11 Oktober 2022
This is not a hotel. It is multiple beachfront buildings with 4 apar**ents in each building. They are outdated and in need of renovation. I expected that. What I didn't expect was dirty, smelly furniture and a toilet that leaked all over the bathroom floor and smelled like sewer. I also didn't expect the apar**ents to be so far from the office/restaurant/beach club area. In fact, once you check in at the office, you have to get back in your car and drive through the jungle to get to the apar**ents. There will be no one at the buildings to show you into your apar**ent or help with your luggage or anything. You can walk the beach to get to the office/restaurant/beach club area, but its quite a walk if you are in the furthest building, which we were. I was excited to visit this place because of the cenote and the beautiful little cove area at the beach. Both of these were disappointing to bet honest. I don't like to give bad reviews but I cant find a lot to be positive about. The front desk staff were not very friendly or anxious to help. They definitely are not making the journey over to the apar**ents. Once you check in you are on your own! For the price we paid, I expected more!
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