Postoak Lodge and Retreat

The facilities at this place are lovely. The trails are beautiful, the hot tub was great. The lodge was clean. However, the experience was ruined by the disorganized staff. Each time I went to the front desk I had to wait several minutes for someone to help me because it was unattended. When I was finally noticed the employee was rude and unhelpful. My confirmation email said to check in at 1.pm. when I arrived after waiting several minutes for someone at the front desk I was abrasively told check in wasn't until 3 and that I was wrong even though I showed her my email. She didn't offer any apology for the miscommunication just stared at me until I left. When I returned later for check in I once again had to wait several minutes before I could get someone to help. The front desk attendant was out setting a bon fire for another group so that was understandable. He was much kinder and more helpful than the previous employee. He told us about the grounds and the accommodations. He told us that a hot breakfast was served in the morning from 8-10. We enjoyed our eveningand got up to go get breakfast and check out. When we went to the main building for breakfast the rude woman from the previous day was at the front she asked us in a rude tone where we were going. We said we were going to breakfast. She rolled her eyes as said they don't have hot breakfast and if the person who told us that last night "knew how to do his job" then he would have told us the only breakfast option was a grab and go breakfast. She walked away and came back with small breakfast boxes then once again instead of communicating with me she just stared at me until I said we would just be checking out to leave. I really wish the staff hadn't tainted our stay. The grounds are truly gorgeous and the deer wondering just outside our window was fun to wake up to.

My family celebrated a big birthday here in August of 2021 and just loved it. Trisha made us feel so welcome. We had a great time at the pool and exploring the grounds in our rented golf cart. We also had a private room in the grand lodge for a delicious dinner of chicken marsala. We stayed in lodges 6 and 8, and they were perfect for us (each of these has four rooms with two double beds and their own bathroom). POSTOAK is at the top of my list for the next time we're in Tulsa. Oh, and breakfast was excellent!