tintable
19 Mei 2024
Completely overrated. The property is in the middle of a field, a 5 minute bus ride (free bus passes included) from the town of Brunico (don't bother). The front desk is a disaster. Generally understaffed for the expected quality of the hotel. We were told the room was ready but instead of receiving the key we were told to sit outside (nice weather) withan awful glass of Prosecco. When we were ignored for 20 minutes we tried to find the manager who gave us the key... but the room was not ready. No tea or coffee facilities in the room. The room was not what we had reserved (there is an extensive array of sizes and decors). When we went to inquire, we only then learned there is an afternoon buffet for guests - cakes, coffee, cold cuts. Why we weren't told this defies belief. Breakfasts are not good. Staff had an attitude. We couldn't imagine dinner there - luckily there is a decent Asian restaurant 50m away. The rooms are spacious, and I suspect the spa is the real draw here. But other than that, why would one go?
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