Ulasan Vienna 3 Good Hotel (Tonghua Railway Station)

Tanggapan dari Properti: Dear guests, Hello! Xiaowei is very happy to see your praise. Providing guests with a high-quality accommodation environment has always been the direction that Xiaowei is striving for. Xiaowei will continue to work hard and constantly improve itself. Finally, I wish you and your family good health and a happy life. Looking forward to your next visit!

Tanggapan dari Properti: Dear guest,We're absolutely thrilled to hear that our hotel provided you with such an entertaining experience! Your laughter and enjoyment are the best rewards for us. We strive to create a unique and memorable stay for every guest, and it's wonderful to know that we hit the mark with you.Whether it was the humorous anecdotes shared by our staff, the amusing quirks of the hotel's design, or just the overall positive atmosphere, we're glad it all came together to bring you so much joy. We hope that every time you think of your stay with us, it brings a smile to your face.Thank you for sharing your love for our place. We can't wait to welcome you back for another round of fun and laughter.Best regards,

Tanggapan dari Properti: Thank you very much for your feedback. Welcome to China and wish you a happy life

Tanggapan dari Properti: 尊敬的客人：您好！感謝您選擇入住我們酒店，並對設施、衞生、服務均給予 “OK” 的肯定！每一個 “OK” 背後，都是我們團隊用心維護的成果 —— 定期檢修的設施設備、細緻入微的清潔標準、真誠貼心的服務流程，很高興這些基礎工作能得到您的認可。我們深知，“OK” 不僅是簡單的評價，更是對我們 “做好每一件小事” 的信任。未來，我們會繼續以 “追求更好” 為目標，在細節上精益求精，期待下次為您帶來超越 “OK” 的體驗！祝您生活順利，期待與您再次相見！

Tanggapan dari Properti: Thank you very much for your feedback. Welcome to China and wish you a happy life

Tanggapan dari Properti: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快

Tanggapan dari Properti: 尊敬的賓客您好，看到您的讚美，小維感到非常開心，為住客提供優質的住宿環境一直是小維為之奮鬥的方向，小維會繼續努力，不斷地完善自身。最後祝您及家人身體健康，生活愉快。期待您的再次光臨!

Tanggapan dari Properti: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快

Tanggapan dari Properti: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again

Tanggapan dari Properti: Dear guest, hello, regarding the breakfast problem you reported, we immediately held a meeting with the catering team to discuss and comprehensively optimize the dishes, from the purchase of ingredients, cooking methods to the adjustment of taste, in order to strive to satisfy the taste buds of every guest. It is difficult to satisfy everyone, and I hope you can forgive us for the bad attitude of the restaurant waiters and their lack of polite language. We will strengthen their service awareness and etiquette training, improve their service level, and make every guest feel respected and warm. Regarding the poor sound insulation in the rooms, we are already planning to carry out sound insulation renovations on the guest rooms. We will also strengthen guidance for guests staying in the rooms in the future to avoid noise disturbing others' rest. Even though you told the waiter that the room did not need to be cleaned, they still went in to clean it. This was a problem in our communication and coordination. We will improve the internal information transmission mechanism and respect the needs of every guest. You mentioned "Northeast characteristics". We have always been committed to showcasing the hospitality of Northeastern people. We are truly sorry that you have had such a misunderstanding this time. We sincerely hope that you can give us a chance to make amends and prove our changes and improvements with practical actions.

Tanggapan dari Properti: Dear guest, we are very sorry for the bad experience you have experienced. If it is convenient, could you please let us know the specific problems, such as poor service or malfunctioning facilities, so that we can immediately check and rectify them and give you a satisfactory stay. We sincerely apologize to you for this mistake! I know that words cannot calm your anger, but I still hope you can give me a chance to explain the situation. Once the problem is identified, we will provide you with a reasonable solution and strive to regain your trust.

Tanggapan dari Properti: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again

Tanggapan dari Properti: Dear guest, thank you very much for your stay and comments. We are very sorry that we did not give you a satisfactory accommodation experience during your stay. The standard double room you booked is shown as a windowless room on the website. The hotel did not have an upgradeable room type that night, so we did not give you a free upgrade. We are very sorry. If you are not satisfied with the room, the hotel can refund your order at any time. This is also a policy of our hotel. I apologize to you again. If you have any subsequent questions, you can also contact us directly. We are at your service at any time. I hope you will give us a chance to apologize. Finally, I wish you and your family good health and a happy life.

Tanggapan dari Properti: Dear guest, first of all, I apologize for the bad check-in experience. Secondly, this is really not a moldy pickle, this is a knot of Jiang Babao. Our hotel was completely renovated from top to bottom in 2023. Except for this building, every other bit was redone by us. Finally, welcome to the Northeast. The Northeast may not be as prosperous as your hometown, but it is warm enough and the distance between people is very small. If you have any questions or dissatisfaction, just let us know and a staff member will help you first. Time to resolve. wish you a happy life