Hotel Comfact

I am totally disappointed with this room. Despite the fact that the hotel is quite convenient, the experience is totally unacceptable. First of all, the room is way smaller than it is meant to be.... It is stated the room is 20m^2 but in reality the room is just so packed that it seems to be as small as a 10m^2 room that I stayed in elsewhere. Also, the room is not clean at all and quite dusty, not to mention the room is always dark and tiny window that faces another building is not at all helping..... I'm not expecting this in a hotel in Japan to be honest... I have reserved 5 nights with this hotel. I did not feel comfortable since the first night and so I requested for a free cancellation for the last two nights, which I was a few hours past the free cancellation. Even with the kind help from Trip.com, the hotel refused to refund so I have eventually stayed 4 nights with them, and for the last night I decided to stay elsewhere. I hope the hotel can take my advice to improve its service, meanwhile I hope travellers who consider this hotel would need to make sure you're not expecting anything comfy and clean during your stay. Not for business travelers either - no desk and sufficient light in the room.

The room is quite nice. However, it would be better if the room has more lights inside. The room is clean and new. I was really surprised by the good quality of the room with an affordable price.

First time in Japan (Solo travel)The hotel comfact not disappoint . Great Location( Not far from UEON station) Near Ueno park The room very clean and quite. I can have a very good sleep here after long day! Love this hotel and absolutely came back for next time!! Peace and quite!!

I enjoyed the hotel it was clean and comfortable bed. I also enjoyed the accommodations of lights and cleaning is up to you no need to post sign; just leave your trash and old towels out the door.

It’s still a bit far from stations like Ueno, walking around 20mins to reach. Not much hotel staffs greeting. No bottles of water supplying in the room. Toilet is a bit high and not easy to step into. Love the view of sky lounge

Literally comfact hotel. Room was small but has most of things. Just good for sleep over. Walking 10min from ueno staion. Need to walk abit for convenience store.

2.5/5 hotel The hotel is located at a place a bit farther away from the train station than my expectation. Some rooms are cleaner while some are dusty. They are also smaller than expected. I appreciate that most of the receptionist (younger ones) are very nice and professional, They can speak english and even fluent chinese. However one of the receptionist (who is an old man) is not professional. He did not treat us in a friendly way and could not speak English. I found out there is translation machine in the reception for him to use, however he had no intention to use that to communicate with us. He just kept on speak in japanese and said NO to our request. For the baggage storage, I checked out on Friday and will check in again on Saturday. It is said that luggage storage service is provided on the check in and check out date. However, the old man said "NO' when we want to keep our luggage on Friday until Saturday. I am not sure whether it is the policy of the hotel or just because of the old man. This had cost me extra 6000 yen to store my luggage in the station.

3/5 hotel The hotel is located at a place a bit farther away from the train station than my expectation. Some rooms of the hotel are cleaner while some are dusty. They are also smaller than expected. Most of the receptionist (younger ones) are very nice and professional, They can speak english and even fluent chinese. However one of the receptionist (who is an old man) is not professional. He did not treat us in a friendly way and could not speak english. I found out there is translation machine in the reception for him to use, however he had no intention to use that to communicate with us. He just kept on speak in japanese and said NO to our request. For the baggage storage, I checked out on Friday and will check in again on Saturday. It is said that luggage storage service is provided on the check in and check out date. However, the old man said "NO° when we want to keep our luggage on Friday until Saturday. I am not sure whether it is the policy of the hotel or just because of the old man. This had cost me extra 6000 yen to store my luggage in the station.