The St.Regis Tianjin

The St.Regis Tianjin Reviews

The St.Regis Tianjin

No.158 Zhangzizhong Road, Heping District, Tianjin, 300041, ChinaView Hotel Details
The St.Regis Tianjin
The St.Regis TianjinThe St.Regis TianjinThe St.Regis Tianjin
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1 night

The St.Regis Tianjin Guest Reviews

4.7/5
Outstanding
2888 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(2888)
Positive reviews(2762)
Reviews with photos/video(857)
Loved the night views(134)
Friendly front desk staff(110)
Perfect for kids(86)
Tasty food(82)
Great swimming pool(44)
Luxurious(39)
Tasty coffee(35)
Negative reviews(126)
Curt 常鹰
Superior King Room
Stayed in Jan 2025
Couples
31 review
4.7/5
Amazing
Posted on Feb 17, 2025
Stayed here for one night as a birthday gift for my partner. First things first, this is a luxury hotel & it packs a decent luxury punch for it's price, around 1200rmb per night. Even before you arrive, you're met by the eye catching building on your walk from Tianjin railway station - around 15 to 20 minutes. That it features on various silhouettes of the Tianjin skyline on posters and advertisements throughout the city is testament to how highly thought of the building is in the city. Perhaps not the most important factor, but it does add to the excitement if you're not a regular luxury hotel booker. The lobby can be entered from the main road or riverfront & is spacious & well designed, opulent yet modern and even somewhat cozy of an evening. Unfortunately, upon check in there were no rooms available however, & we had to wait. Not ideal. Once the room *was* available, we were walked there by our incredibly friendly butler who returned shortly afterwards with some excellent coffee & biscuits that were some of the best I've eaten in China. The room is spacious, with huge windows offering an unbeatable view of the river, which lights up at night as the buildings reflect from it's surface. The bed is comfortable, and bathroom clean, but the temperature was stifilingly hot. Perhaps there was a way to control this & it was user error on our part, but in such a luxury hotel with everything planned to apparent perfection, I'd have assumed they would have made this quite simple. It was 10c outside, which doesn't require the heating turned up so high that it makes you sweat. But nor is it so hot that one should have to turn on the A/C in mid February. The room comes stocked with everything you would need & more. Plenty of water, tea, coffee, & 24h contact with a butler. What it lacked was towels. Again, maybe there were some more hidden, but I shouldn't have to search. & I'm sure the butler would have brought some more had I asked, but I shouldn't need to for over 1000rmb per night. This hasn't been an issue in far cheaper hotels. I did like that the bathroom toiletries were eco friendly, even down to the toothpaste 'tube'. I worried at the time that the toothpaste in a sachet was too small & would dry up overnight, but this didn't end up being the case. The shower itself was just fine, but a little disappointing for a pricey hotel. It seemed to lack a bit of pressure, & I've had far better in hotels at far more than half the price. The only other issue I'd take is the cleanliness of the windows and frames. They're the highlight of the room & should be celebrated, so it's a little disappointing that they show some dirt and staines. Again, in a cheaper hotel I'd barely notice this, but a 1000rmb+ one must be held to a higher standard. One thing I have absolutely no complaints about is the food. The breakfast offering had a great blend of Chinese & Western food, and plenty of it. Staff, as was the case throughout the stay, were friendly & beyond helpful & we both left very full only wishing we could try even more. Lovely view across the frozen river as we ate, too. A really nice way to start the day & a great way to leave a lasting memory as we checked out. All in all, it really was a wonderful stay, and I'm only being sometimes critical because I hold expensive hotels to a high standard & I know that this hotel in particular *can* reach that standard. I've given cleanliness a 5 because Trip doesn't offer half stars & 4 brought the overall rating down lower than I think seems fair, given I did genuinely have a very nice time. With a few little improvements this would easily be a 5/5 across the board.
Response from Property: Dear value guest, thank you for choosing our hotel and share your experience with us. Please accept our sincere apologies for the unpleasant experience. We will share your comment with our team and improve the service. We appreciate your valuable comments and hope to welcome you back to our hotel in the near future. Thank you.
sony1987
Deluxe King Room
Stayed in Sep 2024
Family
45 review
4.7/5
Amazing
Posted on Oct 27, 2024
The stay here is tremendously amazing! Every staff is professional, polite and helpful. The ambient is quite sweet and inviting. My Butler Vivian, super service-minded and detail-oriented, did a great job and brought my St Regis experience to a new level. She contacted me even one day before my arrival. I would definately revisit St Regis and would love recommed it to my friends who want a truly luxurious stay!
Response from Property: Dear value guest, thank you so much for taking your time to write your comments following your stay at The St. Regis Tianjin. I am so pleased to note that enjoy your entire stay with us. It is our pleasure to provide premium service for all of our guests; we look forward to welcoming you back again.
ILIA
Superior King Room
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 27, 2024
Excellent quality. Swimming pool! View from the windows,
Response from Property: Dear value guest, thank you so much for taking your time to write your comments following your stay at The St. Regis Tianjin. I am so pleased to note that enjoy your entire stay with us. It is our pleasure to provide premium service for all of our guests; we look forward to welcoming you back again.
Guest User
Superior King Room
Stayed in Dec 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 22, 2025
Good location, Exellent Service Best option for business trip!
Response from Property: Dear value guest, thank you so much for taking your time to write your comments following your stay at The St. Regis Tianjin. I am so pleased to note that enjoy your entire stay with us. It is our pleasure to provide premium service for all of our guests; we look forward to welcoming you back again.
ClayNorth
Superior King Room
Stayed in Jul 2024
Family
16 review
4.0/5
Very Good
Posted on Nov 4, 2024
Scenery surrounding the hotel was beautiful! Beer was super expensive! Rooms were nice and clean, it was a good overall experience
Response from Property: Dear value guest, thank you for choosing our hotel and share your experience with us. Please accept our sincere apologies for the unpleasant experience. We will share your comment with our team. We appreciate your valuable comments and hope to welcome you back to our hotel in the near future. Thank you.
Guest User
Deluxe Queen
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 4, 2024
Everything was great, they were very accommodating and flexible to our needs. We extended our trip and they were able help us with that and organizing transport back to the airport.
Response from Property: Dear value guest, thank you so much for taking your time to write your comments following your stay at The St. Regis Tianjin. I am so pleased to note that enjoy your entire stay with us. It is our pleasure to provide premium service for all of our guests; we look forward to welcoming you back again.
Biles
Superior King Room
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on May 2, 2024
We had a great stay, the room was clean and spacious with a modern bathroom.. Friendly and helpful staff. Lovely pool. The food wasn’t great though and expensive for small portions.
Response from Property: Dear Value Guest, thank you for choosing our hotel and share your experience with us. Please accept our sincere apologies for the unpleasant experience. We will share your comment with our team. We appreciate your valuable comments and hope to welcome you back to our hotel in the near future. Thank you.
Drouin Pierot C
Deluxe King Room
Stayed in Mar 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Apr 26, 2024
Discrepancies between the booking on Trip.com and hotel front desk. Difficult to check in even tho the booking was right. No time for blame game at the end of a long journey. Wish it could have been better check in experience…
Response from Property: Dear Value Guest, thank you for choosing our hotel and share your experience with us. Please accept our sincere apologies for the unpleasant experience. we will share your comment with our team and improve the service. We appreciate your valuable comments and hope to welcome you back to our hotel in the near future. Thank you.
Estelle Walters
Deluxe Queen
Stayed in May 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Jul 5, 2024
Had an amazing time! Thank you for the incredible hospitality and service
Response from Property: Dear value guest, thank you so much for taking your time to write your comments following your stay at The St. Regis Tianjin. I am so pleased to note that enjoy your entire stay with us. It is our pleasure to provide premium service for all of our guests; we look forward to welcoming you back again.
Trixie Onyx
Deluxe King Room
Stayed in Jul 2023
Couples
2 review
5.0/5
Outstanding
Posted on Aug 23, 2023
The hotel is beautiful and the service is amazing. We didn’t like out room when we arrived and the staff did not hesitate to change our room. It was a great stay.
Response from Property: Dear Value Guest, Thank you so much for taking your time to write your comments following your stay at The St. Regis Tianjin. I am so pleased to note that enjoy your entire stay with us. It is our pleasure to provide premium service for all of our guests; we look forward to welcoming you back again.
Richard Adam
Grand Deluxe Room
Stayed in Nov 2023
Solo travelers
3 review
4.5/5
Great
Posted on Dec 31, 2023
Excellent location and amazing view, recommend to come in winter when they river is completely frozen.
Response from Property: Dear Value Guest, Thank you so much for taking your time to write your comments following your stay at The St. Regis Tianjin. I am so pleased to note that enjoy your entire stay with us. It is our pleasure to provide premium service for all of our guests, we look forward to seeing you again.
Amr111
Cute Egyptian Themed Room (Enjoy Riverfront View)
Stayed in Oct 2023
Family
3 review
4.7/5
Amazing
Posted on Nov 19, 2023
Great location, near the shopping district, view is spectacular. breakfast was average and full as they are very busy. Room is clean and family room is enjoyable
Response from Property: Dear Value Guest, Thank you so much for taking your time to write your comments following your stay at The St. Regis Tianjin. I am so pleased to note that enjoy your entire stay with us. We will share your comment with our team and improve the breakfast. It is our pleasure to provide premium service for all of our guests; we look forward to welcoming you back again.
Helmut Struck
Deluxe King Room
Stayed in Oct 2023
Business travelers
34 review
4.7/5
Amazing
Posted on Nov 10, 2023
As always very pleased with the Hotel. Perfect location, friendly and helpful staff, good breakfast, clean rooms. The only disadvantage was that it was impossible to adjust the Aircon and the room was for me much too warm and for my colleague much too cold
Response from Property: Dear Value Guest, Thank you for choosing our hotel and share your experience with us. Please accept our sincere apologies for the unpleasant experience. we will share your comment with our team and improve the service. We appreciate your valuable comments and hope to welcome you back to our hotel in the near future. Thank you.
Guest User
Deluxe Queen
Stayed in Mar 2023
Couples
4 review
5.0/5
Outstanding
Posted on Jul 9, 2023
St Regis lived up to it's reputation for service that goes above and beyond.....we had a problem upon arrival -:the fridge was missing. abd the spa wasn't working. This was disappointing as it was one of tbe reasons we had booked that hotel. Not only did they rectify the fridge within an hour/( minutes?), they also sent up a lovely tray with local treats and they offered us breakfast on the house. We could n't get the spa experience, but felt the manager, Frank, did his very best to make our visit special, and we were so appreciative. We would definitely book again, but know to check a few things beforehand in case the website is not up to date. At any rate, StRegis stands by its service and the manager was excellent. Kudos to Frank Wang!
Response from Property: Dear Value Guest, Thank you so much for taking your time to write your comments following your stay at The St. Regis Tianjin. I am so pleased to note that enjoy your stay with us. We will double check the rooms' equipment and online information. It is our pleasure to provide premium service for all of our guests; we look forward to welcoming you back again.
Chaowalit Bunchom
Deluxe King Room
Stayed in Mar 2024
Couples
5 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Good service and location. I recommended to book here
Response from Property: Dear Value Guest, thank you so much for taking your time to write your comments following your stay at The St. Regis Tianjin. We are so pleased to note that enjoy your entire stay with us. It is our pleasure to provide premium service for all of our guests; we look forward to welcoming you back again.