Evergrande Hotel,Tianjin Dongli Lake

Ulasan Evergrande Hotel,Tianjin Dongli Lake

Evergrande Hotel,Tianjin Dongli Lake

No.1037 Dongli Avenue, Dongli Lake Resort, Dongli District, Tianjin, 300309, ChinaLihat Detail Hotel
Evergrande Hotel,Tianjin Dongli Lake
Evergrande Hotel,Tianjin Dongli LakeEvergrande Hotel,Tianjin Dongli LakeEvergrande Hotel,Tianjin Dongli Lake
Temukan Hotel Terbaik di ${{cityName}}
Kami Samakan Harga
1 malam

Ulasan Tamu

4.5/5
Good
3101 ulasan
Ulasan terverifikasi
Location4.6
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(3101)
Positive reviews(3002)
Reviews with photos/video(949)
Perfect for kids(437)
Large rooms(437)
Relaxing hot springs(403)
Friendly front desk staff(181)
Has facilities for children(76)
Luxurious(55)
Secluded lake view(31)
Negative reviews(97)
Mr. Panda
Sen Breath Healthy Double Bed Room
Menginap di Mei 2024
Business travelers
4 ulasan
5.0/5
Outstanding
Diposting pada 5 Jul 2024
We were very surprised at our experience. We were not expecting much because the price was so reasonable but we ended up deciding to plan our school trips to this location. We are looking forward to discussing these opportunities with your team 🤝
Tanggapan dari Properti: "Dear guests: Due to the business development needs of the company," Tianjin Dongli Huheng Hotel "is officially changed to" Tianjin Guanhu Castle Hotel ".Tianjin Dongli Lake Hengda Hot Spring Tourism Area, a national 4A scenic spot, is equipped with 100,000 square meters of lakeside garden landscape, which is called a living paradise rich in pure negative oxygen ions. Mori Respiratory Health Room, Liquan Bay Soup Room, derived from the natural hot spring 1494 meters underground, rich supporting facilities, to provide you with quality service. Thank you very much for your recognition of us. Looking forward to meeting you next time!"
Derek
Featured Room (Double Bed)
Menginap di Mei 2023
Business travelers
5 ulasan
1.7/5
Diposting pada 16 Jun 2023
This is a empty lavish hotel, it looks like a palace but nothing for comfortable living. They can’t even number the rooms in sequence, no fork and knife for meals, nicely displayed Starbucks dispenser but no cup available, etc. No value for expensive room rates.
Tanggapan dari Properti: Dear guest, we appreciate your feedback and we are deeply sorry for the problem you raised. We will report the problem to the relevant departments and take measures to improve it as soon as possible. We are always striving to provide quality service and your feedback is key to our improvement. Thank you for your patience and support, we will continue to work hard to provide you with a better experience.
Xihuansuanbushicu
Sen Breath Healthy Double Bed Room
Menginap di Jun 2022
Family
18 ulasan
5.0/5
Outstanding
Diposting pada 21 Jul 2022
I like this hotel very much and have stayed in many similar resorts before, but not as many activities as here. Love the hot springs, the children's fun center. I also like the design of the room, which is very large and spacious, with a balcony, so it is very ok to watch the scenery. I was deeply impressed by the butler service here. As I am Japanese, a lady named Linda Zhang communicated with me throughout the check-in process and added my wechat account, telling me to do nucleic acid and other intimate matters, as well as helping me to delay check-out. Thank you very much! I'll come again next time!
Tanggapan dari Properti: Dear guests, thank you very much for your recognition of the tourist area and our staff, we are always in the running stage, we will continue to work hard, improve the service, committed to provide you with the most perfect check-in experience, sincerely look forward to your next visit, wish you a happy life!
Guest User
Sen Breath Healthy Twin Room
Menginap di Jun 2022
Family
47 ulasan
2.5/5
Diposting pada 15 Agt 2022
Very close to Happy Valley. However, no shuttle service so inconvenient. Rooms have high ceilings and big. Clean and good views. Inside good. However, outside the rooms is dated. There appeared to be a leak in the hallway with a bucket collecting water. Outside pool - exercise building looks like it was in disrepair. Pool had a plastic gate separating the shallow kid section from the deeper side. However, the bars where broken in several areas. A child could easily get their head caught underwater. I hope the management can change this before it is too late. We arrived late but no room service or restaurants open at 9:00 pm. Very strange for a hotel that says it is 5-star. Big breakfast and big rooms but seems like one could do better.
Tanggapan dari Properti: Dear guest, we are very sorry for not providing you with a perfect check-in experience. We will feedback your problem to the relevant department head and make timely adjustments to avoid the recurrence of such problems. Looking forward to your next visit and wish you a happy life!
Guest User
Sen Breath Healthy Twin Room
Menginap di Mar 2025
Family
1 ulasan
5.0/5
Outstanding
Diposting pada 12 Apr 2025
The service is very thoughtful, and there is a butler! Eat, drink and play all in one, you can play with your baby all day! The child fell asleep before checking out, and the check-out time was postponed for a long time. I am very grateful🙏 It was a very pleasant stay, the child had a lot of fun, and I will come again if I have the chance!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 尊敬的客人,感謝您對我們的認可與鼓勵,我們深感榮幸。得知您的孩子在酒店玩得開心,我們倍感欣慰。我們承諾,每一份細心與關注都將傾注於每一位賓客,無論是貼心的服務還是定製的小童活動,皆為讓您的體驗更加難忘。針對高需求情況,我們建立有更靈活的退房政策,以最大限度地滿足您的個性化需求。承諾此次的超時退房,是我們對您體驗重視的體現。在此,我們鄭重承諾,對於符合邀請條件的客人,未來有機會還將提供更多專屬優惠和服務。期待您再次光臨,與我們共同創造更多美好回憶。
Guest User
Sen Breath Healthy Twin Room
Menginap di Mar 2025
Travel with friends
5 ulasan
5.0/5
Outstanding
Diposting pada 6 Apr 2025
This time, the experience at Tianjin Dongli View Hotel was simply amazing! I must praise their housekeeper service. From the moment I checked in, the housekeeper has been following up attentively. Whether it is asking about surrounding attractions or needing additional daily necessities, sending a WeChat message, the housekeeper can always respond quickly and help solve the problem. The efficiency is super high, and the attitude is friendly, which makes people feel particularly warm. The conditions of the hotel itself are also very good. The room is spacious and bright, the decoration is elegant, and the layout is very attentive. The bedding is soft and comfortable, and I slept very well at night. The bathroom is separated into dry and wet areas, and all kinds of toiletries are available, and the quality is also good. The hotel's supporting facilities are rich and diverse. The water quality of the indoor swimming pool is clear, and it is very enjoyable to swim; the gym equipment is brand new and complete, which meets my daily exercise needs. The restaurant provides a wide variety of meals, and the taste is also great. There are many breakfast choices, which start a day full of vitality. The geographical location is even more amazing. The surrounding transportation is convenient, whether it is traveling or shopping, it is very convenient. There are also many attractions nearby, and it is easy and comfortable to play. I really can't find fault with this stay. Next time I come to Tianjin, I will definitely choose here!
Teks AsliTerjemahkan dengan Google
Guest User
Hot Spring Room (2 Beds)
Menginap di Mar 2025
Family
2 ulasan
5.0/5
Outstanding
Diposting pada 5 Apr 2025
I was very satisfied with my stay in the [Tangwu Room] this time. The location, service and facilities are impeccable! The details are also in place, such as providing free mineral water, charging cables, etc., which is very considerate. The front desk staff is friendly, check-in and check-out are very efficient, and any needs can be solved in time. Service: Especially thoughtful
Teks AsliTerjemahkan dengan Google
Guest User
Sen Breath Healthy Twin Room
Menginap di Mar 2025
Family
1 ulasan
5.0/5
Outstanding
Diposting pada 5 Apr 2025
A friend recommended this hotel. The former Evergrande Hotel is really grand. The front desk lady is really busy during the holidays but her service enthusiasm has not diminished at all. I added the housekeeper Xiaoxiao's WeChat when I checked in. I can contact her at any time if I need during my stay. It is very convenient. The number of guests on holidays is large, so it is very considerate to put mineral water in the lobby for free. The room is large and the lighting is good. The hotel is located in an area with no traffic restrictions. It is only 5 minutes away from the highway. The transportation is very convenient. The breakfast is rich and the taste is what I like. The room rate is very suitable during holidays. The housekeeper helped to register the license plate, and it is free to go in and out. I will stay in this hotel next time!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 非常感謝您的厚愛與肯定,您的滿意是我們最大的動力!看到您對管家笑笑及前台小姐姐的服務讚譽有加,也十分感動。我們會將這份温馨的分享傳遞給團隊,確保這樣的貼心服務能持續傳遞。關於節假日高峯期間的忙碌,我們正積極優化接待流程,增加人手及自助服務設備,力求提供更流暢的入住體驗。對贈送礦泉水和免費停車場的反饋,我們會繼續提供這些貼心服務,提供一個舒心的住宿環境。您提到的早餐豐盛且口味適口的問題,我們會持續努力,提高餐品質量與選擇,期待您的下次光臨,我們定為您帶來更美好的旅行體驗。再次感謝您的寶貴建議和推薦,您的認可是對我們工作的最好鼓勵和支持。
Degula👻
Sen Breath Healthy Double Bed Room
Menginap di Mar 2025
Family
2 ulasan
5.0/5
Outstanding
Diposting pada 5 Apr 2025
The whole family went out to play during the short holiday, but we were afraid that there would be too many people in the scenic area. We chose this one because we can soak in hot springs, which is convenient for children and there are many areas to play. There is a closed playground, indoor, and a game room. Boys like to play racing cars more, and they have both here. You can also ride horses outdoors. We went there on the first day of Qingming Festival. The overall area is large, and we don’t have to queue up for any activities. There were three adults and one child. In addition to the breakfast provided by the two rooms, all the activities we chose + two additional buffets cost a total of 800. The tickets for an amusement park in a shopping mall in Beijing cost more than 100 yuan, so this is still a good deal.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 非常感謝您的光臨與精彩點評,我們深感榮幸您的家人在小長假裏的快樂時光中選擇了我們作為親子活動目的地。您的反饋對我們來説是巨大的動力與肯定。對於您的家人能享受到豐富的室內遊樂、室外活動,以及無需排隊的高效遊玩體驗,深感欣慰。在餐飲方面,我們努力提供性價比高的服務,很高興得知自助餐能夠物超所值地滿足您全家人的需求。我們承諾,在之後的工作中將不斷優化設施和服務,尤其是在排隊管理與菜品選擇上,以期為更多的客人帶來無與倫比的滿意度。期待您及家人再次光臨,一同見證我們的努力與進步。再次感謝您的寶貴評價,您的聲音至關重要,幫助我們不斷提升。
Guest User
Sen Breath Healthy Twin Room
Menginap di Mar 2025
Family
5 ulasan
5.0/5
Outstanding
Diposting pada 5 Apr 2025
The room is clean and sanitary. There are many types of breakfast. The hot spring is large, both indoors and outdoors. Zhang Yurou at the front desk provides good service
Teks AsliTerjemahkan dengan Google
6/9
Tanggapan dari Properti: Dear guests, thank you very much for your affirmation and support! We are glad to know that you had a pleasant time in our hotel and spoke highly of the room cleanliness, breakfast variety, hot spring facilities and front desk service. Your satisfaction is our greatest motivation. Since you have given special praise to our front desk staff, Zhang Yurou, we will make sure she knows your recognition. We believe that this encouragement will add another layer of pride and enthusiasm to her excellent service. If the service does not meet your expectations in any aspect, please be assured that our goal is to make every guest feel perfect. If there is anything we need to improve or provide additional services in the future, we hope you will come back and let us know in person or provide valuable feedback through the booking platform. In addition, in order to continuously optimize the accommodation experience, we appreciate your mention of specific details, which will help us to make precise improvements. Please continue to choose us as your first choice for future accommodation. We promise to work hard to provide services and facilities that exceed your expectations. Thank you again for your stay and valuable comments. We look forward to your next visit and make every encounter between us a wonderful memory.
Guest User
Sen Breath Healthy Suite
Menginap di Mar 2025
Family
2 ulasan
5.0/5
Outstanding
Diposting pada 6 Apr 2025
The room is very clean, spacious and bright. It faces Happy Valley and you can see the beautiful fireworks show. The service specialist is very responsible and very nice. The arrangement is very good. The children had a lot of fun in the hot spring. I will come again.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 非常感謝您的肯定和好評!很高興得知您與家人在我們的酒店度過了愉快且難忘的一段時光。尤其是我們的房間、美景、服務得到了您的認可,對此我們深感榮幸。關於您提到的温泉項目,我們正積極進行改進和提升,特別是增加小童水樂園設施,以提供更為豐富和安全的體驗。針對反饋,我們計劃近期在每間客房增設夜光窗簾,以增強客人對户外煙花秀的觀賞體驗。對於您和家人,我們的承諾是始終提供超越期待的服務,期待您的再次光臨,續寫美好記憶。
Ouhemama
Hot Spring Room (2 Beds)
Menginap di Mar 2025
Family
9 ulasan
5.0/5
Outstanding
Diposting pada 5 Apr 2025
I checked into Tianjin Guanhu Castle Hotel on the 3rd, the night before the Qingming Festival holiday, and booked a 2-day hot spring room. I brought my elderly and children with me. The front desk staff was very enthusiastic and patient, answering every question from the guests carefully, explaining the hotel rooms, the location of the hot springs, the opening hours, the location and arrangement of the restaurant. The room service staff provided good service and provided the required items in a timely manner. The service was professional and enthusiastic, making the guests feel like spring breeze and very satisfied.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 非常感謝您的讚賞與支持!看到您與家人在天津觀湖城堡酒店留下美好回憶,我們倍感榮幸。您的肯定是我們前進的動力。針對您的反饋,我們將繼續優化以下服務:1. **加強前台及客房員工的培訓**:已注意到前台接待人員及客房服務人員的專業態度和服務品質對您此次訪問的積極影響,未來我們將持續提供相應培訓以保持和提高服務質量。2. **針對不同需求的客人進行個性服務**:感謝您提到服務員對您家人的細心關注,我們將設立反饋機制以準確捕捉顧客需求,提供更貼心的個性化服務。3. **強化設施與活動介紹**:加強對酒店設施、温泉開放時間等訊息的宣傳與解釋,確保所有客人都能充分利用酒店資源,享受最佳體驗。4. **持續提升菜品質量**:您的正面評價是對餐廳服務的肯定,未來我們將繼續監控和提升菜品質量與餐點服務,以卓越的美食體驗歡迎每一桌顧客。 請您再次選擇天津觀湖城堡酒店時,我們一定還會全力以赴,期待與您和家人再次共度美好時光。若有任何建議或需要進一步的改進之處,歡迎隨時與我們溝通,我們將誠心聆聽並改進。 再次感謝您的寶貴評價,祝您生活愉快!
Guest User
Sen Breath Healthy Twin Room
Menginap di Mar 2025
Family
15 ulasan
4.7/5
Amazing
Diposting pada 5 Apr 2025
The hotel and its yard are very large, the rooms are spacious and bright, well decorated, and the recreational facilities are complete, including hot springs, horse riding, naughty castles, swimming pools, courts, etc. The yard is large and parking is convenient, there are charging stations, and the breakfast is rich. I was very satisfied with the children playing there for a day and a half. The service attitude of the staff was very good, especially the little sweet girl at the front desk was very thoughtful. There was one shortcoming: the locker room and shower area have been decorated for a long time and are a bit shabby and need to be renovated; the horse riding fee is too high, the staff took you for a walk for 98 yuan, and even if you ride two more circles, the average price is nearly 80 yuan per circle, which is not very reasonable. In Beijing, it is 40-50 yuan per circle.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 非常感謝您的寶貴反饋,我們對此深感榮幸。您的肯定是我們持續進步的動力,而您指出的問題我們將立刻進行整改。關於更衣室和淋浴區,我們非常抱歉給您的體驗造成了不便,這樣的問題本不應該發生。我們會立即安排專業團隊對相關設施進行詳細檢查,並儘快啟動翻修計劃,確保為您帶來更優質的環境。至於騎馬項目的價格問題,我們正在審視價格策略,確保其在合理範圍內,並提供更親民的體驗機會。同時,我們會持續優化温泉、游泳池和球場等服務,以滿足不同客人的需求。再次感謝您的意見,我們承諾提供更完善的服務,期待您的再次光臨,那時候我們的改進定能讓您的體驗更上一層樓!
Enxi
Sen Breath Healthy Twin Room
Menginap di Mar 2025
Family
2 ulasan
5.0/5
Outstanding
Diposting pada 4 Apr 2025
This hotel is super big, like a big garden, with all kinds of flowers, trees and lakes. The main building is European style, and the three-story empty space at the entrance is very grand. The decoration of the room is also very exquisite. The pattern of the bed cover and the background wall are the same. The bedding is so comfortable. The front desk lady Zhang Yurou is very thoughtful. She added the WeChat account called the housekeeper service WeChat name Xiao Tiantian. The response was very timely. She helped us enter the car number, parking was free, and because we brought children, she helped us merge the twin beds. The bed was super big. There are many playable projects in the hotel, VR, escape room, multi-person bicycle, naughty castle, etc. All projects are charged unless you buy a ticket. I have to say that the hot spring is very good. Figure 1 is the decoration design taken at the entrance. The hot spring has a slide for children to play, a one-story, two-story, and three-story slides, and there are ocean balls on the water. My four-year-old baby didn’t play enough and had to go the next day. There are both indoor and outdoor hot springs. It is said to be a real hot spring, but we went to the hot spring buffet late and felt it was not worth it. The service attitude of the hotel is nothing to say!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 非常感謝您的精心點評,看到您對酒店的喜愛與滿意我們深感榮幸。您的寶貴反饋讓我們倍感珍惜,同時我們也對您提到的對温泉自助餐感覺不值一事深表遺憾。在未來的日子裏,我們會積極改進,努力提升服務,確保我們的餐食體驗能讓每一位客人感到物超所值。針對您提出的小小建議,我們承諾將進一步優化我們的服務,包括但不限於提供更加詳細的項目價格訊息,以避免可能的誤解。非常感謝您為我們的服務質量提出寶貴意見,這也幫助我們將服務細節做得更加周到。期待再次為您提供卓越的體驗,讓您的下一次入住成為全新的美好回憶。再次感謝您的肯定與推薦!
Squall912
Sen Breath Healthy Twin Room
Menginap di Feb 2025
Couples
50 ulasan
5.0/5
Outstanding
Diposting pada 17 Mar 2025
The hotel covers a large area. In addition to the castle hotel itself, there are several buildings such as the hot spring center, fitness center, entertainment center, conference center, etc. The internal environment is very good. In addition to the lake view, there are some other natural landscapes. When the weather is good, the birds are singing and the flowers are fragrant. The room has a high ceiling and the internal facilities are also OK, basically meeting the five-star standard. The breakfast buffet is OK, but there are too many people and there is only one freshly ground coffee machine, which is not enough. It takes a long time to queue up. The dinner buffet is not cheap, but the dishes are rich. The hot spring is quite comfortable. Although there are not many outdoor pools, the quality is OK and the water temperature is hot enough. Overall, the price-performance ratio is OK. Finally, let's talk about the service. I encountered some problems that affected the experience, but Wang Lei, the hotel's front desk butler, arranged the overall guest room in a very detailed and in place manner. If there are any problems, he will carefully coordinate and communicate. The service is still very attentive, which also offsets some bad feelings, so it is still a five-star praise.
Teks AsliTerjemahkan dengan Google
6/9
Tanggapan dari Properti: 非常感謝您對我們的讚譽,我們深感欣慰。關於早餐自助和咖啡機不夠用的問題,我們已增加了咖啡機數量並優化了排隊流程,確保每位賓客都能享受到即刻服務。對於晚餐自助餐的價格問題,我們將持續豐富菜品並優化定價策略。對於温泉區域,我們已增設了幾個室外泡池,以滿足更多賓客的需求。對於空間大帶來的不便,我們將改善賓客導航體驗,確保入住體驗更加順暢。再次感謝您的寶貴意見,您的滿意是我們的不懈追求,酒店前台管家王磊及其團隊將繼續秉持專業及用心的服務理念,為每位賓客提供最佳體驗,期待下次您的光臨。