Zip by Spree Hotels Mangala Towers Thrissur

I was stay hotel hotel mangala on date of 6th August, the stay was confirmable and piece, I’m a YouTuber I was stay lots of hotels in my travel time, I feel something piece in this hotel. Thanks to the all hotel staff and management I will give 10 out of 09 ⭐️

As an NRI, I booked rooms at Spree Hotels in Thrissur, Kerala, based on online reviews and a previous positive experience with Spree Hotels in Bangalore seven years ago. Unfortunately, this stay was far from satisfactory. Before our arrival, I contacted the hotel reception to inquire about breakfast. I was informed that only continental breakfast was available, with no South Indian cuisine. To my surprise, upon arrival, there was a South Indian spread of good quality. The staff were pleasant, and the breakfast area was clean. The check-in process was smooth, with the receptionist offering early check-in for an additional charge. However, the assigned room (5014) was in a deplorable state. It had a mixed odor of smoke and foul smells, stained bed sheets, black ants, a dusty floor, a non-functional toilet flush, and exposed wires in the bathroom. Exhausted from a 12-hour car journey, we rested before requesting a room change. The housekeeping supervisor promptly arranged another room, but it also had issues like moisture and fungus. We decided to leave a day earlier than planned, as the room did not meet even basic standards. Despite the hotel’s no-refund policy, the manager, Wilson, kindly refunded the early check-in charges. The restaurant on the ground floor had a bad odor, and the low occupancy meant a limited menu. The plates were not clean, and after pointing this out, they were replaced. The food was overly spicy, the chicken tough, and the gulab jamun uncooked inside. We wasted about 70% of the food. Despite booking and paying in advance via net banking, the staff struggled to track my payment, repeatedly asking about it, which was awkward. Overall, this stay was a disaster. I felt more like an auditor inspecting the property rather than a guest on vacation. The staff seem to have potential but need training to meet brand standards, improve their communication skills, particularly in English, and receive better support from management to address these issues. I hope this review helps others in making an informed decision and encourages the management to make necessary improvements.

Poli food and accommodation thank you mangala. Our great experience in malangala for training ESAF. Nice experience thanks for your treat thank mangala thank you so much kore thirich kittatha kore memorys ond avide. With our friends and teachers

The room was clean, spacious, and well-appointed, with a beautiful view The restaurant staff were attentive and friendly. - Friendly and helpful staff - Clean and comfortable rooms - Great amenities - Convenient location - Good value for the price

I recently stayed at Mangala Towers, and overall, it was a good experience. The rooms were spacious, clean, and well-appointed with all the necessary amenities. The bed was incredibly comfortable, ensuring a good night's sleep. The service was good. Every staff member I interacted with was polite, helpful, and went out of their way to accommodate my requests. The hotel’s location was also convenient, close to the key attractions we wanted to visit. I highly recommend this hotel for anyone looking for a comfortable and enjoyable stay.

The Service was soo good that I wasn't ready to go from there. Very Professional & Friendly it was like a home to me. Surely will plan to go again in the coming future. From the room service to the dining & the reception everything was handled professionally. Thank you for the hospitality.