Swissôtel Tbilisi

Clean , modern hotel . Rooms are relatively spacious, pool sauna and gym are very good. One of the best city hotels I've stayed in.

We really enjoyed our stay there. Room, view, spa - all was awesome!

Совершенно новый современный отель, расположение, сервис, завтраки, персонал все на высшем уровне.

服務非常好，前台小姐姐teo和nina很熱心，人美心善，五星好評！

I had bad experience in this SPA. First communication by e-mail, their availability was 18:00, then I requested to make reservation but no reply. then I directly went there around 17:30 then confirmed OK to start 18:00 I had bit time for waiting, they offered to use SPA facility(jacuzzy, sauna). but it's for both genders, I mean, I needed to wear swimming suit and I did not have it. I couldn't enjoy. and very hot pool side. then finally, they totally forgot to start at 18:00 I was waiting pool side by the 18:20, but nothing calling. When I asked them, they started to ask me to fill information for SPA treatment. very strange, why they did not provide me first? became uncomfortable situation. I decided to go out. I love taking SPA treatment when traveling, I've never had such experience at good quality hotel I waste my precious time for staying in Tbilisi.

Wow, the hotel was so brilliant. Starting with my arrival, the staff at reception was so welcoming and knowledgeable, they just set the tone for the stay. The restaurant were great and the food was amazing. The rooms were very comfortable and really smart. Loved the touch screen features for the lights and messages to the housekeeping staff, very clever. The spa and gym was a small space but beautiful, thought it odd that children were allowed in there. Just an observation as to the amenities, perhaps a specific family time would work well, rather than have it distract from adult rest time in the spa. After all, it is a spa and nota public swimming pool. Regardless, a great hotel with lovely staff and I would without a doubt use the hotel on my next visit. Thank you Swiss hotel for a lovely stay.

Value for money and great rooms.The hotel is in the best location Possible.The staff here are very warm and friendly,they attended to every request promptly and also the service is very fast. What you see Here you will never see in Western Europe in terms of Hospitable people.

What a beautiful property this is..... I've written a lot but the executive summary: beautiful rooms, ideal location, terrific food, and a responsive staff with a level of service MANY notches above the norm in Tbilisi! We were very impressed by all the little details that added up to a wonderful experience: from the use of impeccably hand joined wood panels throughout the hotel, extremely high-quality bed linens,  incredibly comfortable mattress, sound insulation, and even a very extensive "pillow menu" that included a memory foam that felt just like home. The elevators are very efficient and fast (wish this was a requirement in ALL hotels) and the soft lighting that magically brightens along the path to our room was a wonderful touch - made me smile every time. Breakfast is at the top of the hotel with amazing views, and a really extensive, well presented, and - most importantly - delicious breakfast buffet. Our experiences for tea in the lobby, room service (wow, what a burger!) and lunch at the asian fusion restaurant were delicious. Our stay was long enough to really experience the hotel. Initially meant to be seven days, we extended to ten. The staff went out of their way to ensure that we could stay in the same room for the entire stay despite being heavily booked. Definitely the staff is the heartbeat of the hotel, especially notable in a country not well known for enthusiastic customer service (yes, well aware that as Americans we may tilt too far towards the enthusiastic). Big shout outs to both manager Mariam and concierge Mariam. A room issue on day 3 was addressed quickly and above expectation by manager Mariam, moving us to an equivalent deluxe king that they rushed to get ready for us while really listening and addressing our concern - A+ for response. Concierge Mariam knows Tbilisi and hooked us up with terrific restaurants, tours and even a haircut.  The location of the hotel is perfect. From the views across the river or to the beautiful park across the street, everything feels special. Close walk to SO much or taxis are readily available through the local BOLT app. The hotel just feels 'right sized' also. Not a small boutique that misses any of the amenities, not too large that it loses the intimacy. AND, the spa facilities and gym are really well equipped (big surprise) and the pool is simply stunning.  It's been 7 years since I've felt compelled to write a hotel review here. All I can say, it seems that I will need to come back to Tbilisi at least once a year or so and I will gladly stay here again and again.

A quaint little hotel in the middle of Tblisi overlooking the park. Very courteous check in and helpful staff at the front desk specially Mariam. The rooms were cosy (we had a suite) with chocolates replenished every day of our stay with a personal message from the GM. The breakfast spread was again good, the hotel ambiance lovely and the hotel like I mentioned earlier scores brownie points due the smiling faces of the front desk. Totally recommended hotel for Tblisi