Luisita Central Park Hotel

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No food service during weekend. The bathroom is not sparkling clean. The towels smells old. It has outdoor and indoor pool where i step on several wires on the floor and i saw a frog swimming. The Tv and aircon remote with dead batteries. Wifi is very good. Big room. Gate entrance unattended on the other side where we were staying. Indoor pool not heated and not well maintained.

Receiving guest is okay but after office hour there’s only 1 guard in entire facility with so more than one building. Our AC was not working and couldn’t find the remote. When we found the guard he doesnt know what to do, so we have to figure it out our self and have to climb it to press it manually. There should be at least on call maintenance 24/7 for a luxurious hotel.

Very nice get away, even in off season, friendly and attentive staff, very clean.

It was supposed to be a nice stay, but the moment we arrived we had some issues with the TV - it was unplugged, ( the lamp was also unplugged) - we could not put it in the socket, the housekeeping guy needed to get an extension cord. And then the AC ( most importantly) turned out it was not working well, it’s not cooling enough, we waited for several hours until we called the housekeeping ( again) he arranged for us the other room to sleep in for the night. Such an inconvenience. I hope you guys can sort this out before assigning rooms for the guests. The room though was big.

Hallway carpet needs an updrade.

Terible hotel! Avoid this at all cost I tried staying here at first in May. Since my preferred hotel is fully book ( Microtel) and it will be just for 1 night I opted to stay in this hotel since it is close to my work place. Impressions: ＞ parking is okay ＞ front desk is just okay ＞ internet is okay ＞ room smells dirty! ＞ Carpet Feel sticky and itchy! ＞ Window type aircon is very very noisy! ＞ Heater does not work! ＞ toilet shower is dirty ＞ Shower area lacks lighting It was a terrible stay! But since it was just one night i just let passed by. On my second travel in July last week since Microtel is again fully booked, I booked for 2 nights and asked if they have a premium room. But they offered only the deluxe room and with bath tub. Impression: ＞ since it was raining parking is flooded. Be sure to have extra shoes or remove your shoe or else it will be soaked in water! ＞ front desk is just okay ＞ internet is okay ＞ room offered still smells dirty! ＞ Carpet Feels still sticky and itchy! ＞ Window type aircon is very very very very very noisy! ＞ Heater does not work again! ＞ toilet shower is dirty! ＞ Shower area lacks lighting ＞ land line does not work. You have to go to lobby just to ask! ＞ there are no tissue upon using the room. ＞ I stayed two nights but you will never See someone clean or vacuum the carpet! Or hear any vacuum. Who knows if they even clean the carpet or when?! Here is the worst part: Upon check out Friday, “SHIELA” in the front desk did my transaction for I paid through my credit card. And she encountered an error (receipt didn’t print). So I left my card to and told her I will be back (I got something from my car) I came back and she said everything was okay. Upon arriving home I just noticed that in my credit card statement there were two (2) transactions done. So I called them back and found out that she made a mistake on swiping the card again after the first attempt. She could have voided the first transaction BUT OBVIOUSLY she wasn’t trained to do so. There was no supervisor or manager to assist her at that time as well. BUT WHY DID SHE NOT TELL ME BEFORE I LEFT!!! Now i kept on chasing the refund from them. “SHIELA” Even mentioned they do not offer refund anymore.! ***! It was not my mistake if you charge me twice! *** supper stupid! She offered me credit for the next stay only. And I refused since I will not be staying in their hotel anymore! I have to wait Monday before I got proper update. I was able to receive my refund Only until Thursday August 5! Another issue is that the refund received was less than the actual charge! Credit Card Charge was 3436! Receipt was 3406! The refund was 3401.64! See how stupid! Mahirap lng ikaw pa mag fofolow Up sa kanila para e refund ka! Parang gusto nila ako pa mag hahabol sa ginawa nilang kamalian! I know this is a low cost hotel but all services you get will also be low cost! This is the most disappointing and frustrating in my entire travel experience! Negati

Pros: there’s lots of parking, breakfast was ok, sheets and towels smelled nice, aircon was powerful, early check in, strong WiFi available in room Cons: no hot water, pool under construction, aircon was not clean, room had lizard poop, restaurant open only for breakfast rooms were very dated. Maybe best to stay elsewhere.

We recently stayed at this hotel because the pictures online and on Facebook are enticing! But we made the biggest mistake of our life. The hotel is worn-out, the wallpaper has mold everywhere. The xurtain is full of molds too. It seems that it was not changed for 10 years. The room smells bad and it's very dirty! The shower room leaks and the water spread across like there waa flood. The staff are not accommodating at all, they are annoying and noisy. The kitchen is very very dietu too! I cant imagine we were fooled by the reviews and pictures. They belied the customer. I calles the hotel and asked if the pool is open.They said yes but it was full of dust and very dirty. It smells bad! The hotel never ashamed of selling a rotten room. PLEASE DONT STAY HERE! I have pictures and videos of the real condituins of the rooms!!!!