Ulasan Khaolak Laguna Resort

Perfect stay as always. Beach is clean, staff extremely helpful and friendly.

Very beautiful and clean hotel. The swimming pool amazing, just beside the beach. The breakfast also very nice. Very silent and comfortable hotel

Good hotel right at the beach ... We Enjoyed our stay

再次入住，房間很大，衞生很乾凈。房間有瓶裝水。沒有配備一次性拖鞋。 酒店旁邊吃喝方便，步行出來基本可以逛各種超市，市場，酒吧，飯店。 海邊躺椅很多，這邊海浪比較大。早餐還行。

ห้องพักกว้าง ที่พักสวย ติดทะเล อาหารเช้าค่อนข้างดี

สิ่งอำนวยความสะดวกและบริการดีมาก

พนักงานสุภาพ ยิ้มแย้ม อาหารเช้าอร่อยมาก

酒店環境很美，服務沒的説

Negatives:There was no hair conditioner so I went to reception requesting hair conditioner.The receptionist said"Sure-which room?"..."I will have maintenance fix it!!"...I thought "fix it??"...She thought I said Air conditioner...!!??...Then she said"OK"...I never did get any HAIR conditioner...No movie channels..??...Oh well...Sundowner costs more than outside restaurants but that's a given and their meals were ok...We stayed in beachfront bung which was perfect for waking and looking at the ocean everyday...Beach Yoga was postponed due to weather and low numbers...Otherwise the friendly staff,the monitors and the butterflies were a welcome pleasure to see everyday...I would recommend Laguna as a lovely stay...!!

Absolutely loved this resort, amazing staff, welcoming & friendly nothing is too much trouble. We went all inclusive, it's on the beach with 2 pools & beachside restaurant. Our room 511 was perfect, spacious with doors that opened onto decking to sit out overlooking a pond & palm trees, corner view of the sea. We can't fault anything & have booked to go back next June 2025.

This hotel was an alternative choice after we were told our Tui Blue original hotel had building work being done. We chose an alternative because we wanted a restful holiday. The hotel is next door and in our arrival to the Laguna Resort we could not see any building work being done at our original choice, in fact it looked very nice and the name had been changed. The Khoa Lak Laguna Resort is not for anyone with walking difficulties or elderly that struggle with steps, they are everywhere. Up to the reception, then down to the walkway the other side, there is a slope but then more steps if your in the rooms. Our room wasn’t very clean, the hand mirror in the bathroom was absolutely fifths, as was around the basin, and the toilet cistern. There are bamboo bins that looked awful for you to put used loo paper in and the shower glass was covered in splatters. The furniture in the room was dark bamboo type and was covered in dust, the net curtain was very stained and hand marks all over the window. I had to get the kettle changed due to the lid keep shooting open which was dangerous! The room was never cleaned thoroughly just top & tailed for replacing coffee and milk x 2 meaning only one drink each, toilet rolls, towels and making the beds. The breakfast was ok with plenty of selection and lovely hot coffee out of the machine. The Sundowner restaurant’s menu had some good choices but starters were very large and often meant it was wasteful. The prawn cocktail wasn’t the nicest and I had one that hadn’t been cleaned! The beach was always dirty and the su beds area on the grass had lots of rubbish around them that was never cleaned while we were there. We never saw anyone clean the swimming pool either and there was a lot of debris in the bottom. One gent pointed out the slippy slope at one side had green algae on the side making it really dangerous.

We arrived at the hotel at 10am and were greeted with a cold flannel and a drink. First impression was lots of steps, old style Thai decor but seemed clean. Within 30 minutes we were in our room, number 411, which was quite central for all facilities. The rooms are very spacious but in need of a little TLC. Air conditioning was fabulous for the first couple of days but became a real problem after. It seemed like it was on a timer and, after being on for a while, it sounded like it was still blowing but was not blowing cold air. We reported it to reception 3 times but it wasn’t until the 4th complaint that we were moved to room 415 but soon discovered this room had the same issue and it appears rooms 412 and 413 had the same issue. The shower is lovely and powerful and the bathroom has shower gel, shampoo, toothbrush, comb. There is also a pool/beach bag you can use and pool towels. The pool was lovely first thing but got warm by the afternoon with the sun on it. Not sure how often the pool is cleaned but there were dirty/slimey areas on the pool floor. There were room renovations happening while we were there but they didn’t affect our stay at all. They have fitted covers by the beach restaurant so you can completely cover the padded sunbed top. You need it as they get very hot. The pool staff are lovely and helpful. Benz was our favourite and works ridiculously hard but always with a smile on his face. The ladies in the restaurants are wonderful, lead by Ju, who is so funny, helpful and very welcoming. Oi, Jeab, Na, Poppy, Wi and May are so lovely that we felt relaxed and well looked after at mealtimes. I wouldn’t recommend this hotel for anyone with mobility issues as there are so many steps. It is located at the end of the Khao Lak shopping area but there’s not too much of a walk to the shopping area and there’s usually a taxi outside which can take you to the market for about 200 baht (approx 45 to the £ Jun 24) or just to the far end of the shopping area for about 150 baht. It was low season when we went so it was very quiet in the hotel and in the area. Sadly the beach directly in front of the pool area has a lot of debris on it when the tide goes out, bottle tops, flip flops, toys. It’s real sad to see but obviously nothing the hotel can control.

This is very pleasant hotel to stay We arrived without booking, and they were able to offer us x 10 nights in a beach front villa. Walking down from the traditional Thai style reception, through the spacious grounds to the ocean, was delightful. The villas were very clean and spacious. Breakfast was over x 3 terraces .A good choice of food . Staff were all vert pleasant and accommodating. There is a lovely spacious pool and a great stretch of beach for swimming. Comfy sea front and beach beds made for a relaxing time. Would certainly recommend .

Nice hotel and staff, but we got food poisoning from Beach Bar restaurant. The main restaurant was closed for evening meals. Would advise not eating here and use the many restaurants in area outside the hotel. Difficult if you’ve already booked half board !!