So me and my daughter stayed in room 5 so it was close to stansted airport for an early flight in the morning. The good points were the bus stop was directly outside and a 10 minute drive. The pub was nice and the barmaid, Liz was absolutely lovely but they didn’t open until 5pm. Self check in from 3pm, up some metal stairs to the side of building, the door was broken, the light wasn’t working so we had use our phone light to see, room 5 is right at the end and steps down into the room. There was no electric at all so couldn’t make a drink or charge our phones, the bath tap was dripping and the sink tap barely had any flowing water, the sink basin was detached from the unit, then we noticed the bed had a huge dent in it so on further inspection the sheets and mattress protector for were filthy and stained, the mattress itself was broken, with holes in on one side and springs sticking out when I turned the mattress to see if it was any better on the other side, I had to fill the hole with two folded towels to make it comfortable enough to sleep in. There were no hand towels, There was a radiator in room but no heating, the portable heater had one leg and couldn’t be used as no electric, there were black hairs on the other bed and we are both blonde. All the electric sockets were on one wall in the corner, the window was broken so it was freezing, the floor was dirty and so were the complimentary shower gel and shampoo holders, the TV was broken, the stand detached and the Ariel had wires sticking out. Tried contacting the owner through their ‘24 hour helpline’ service and got no reply. The electric turned on at 5pm long enough to boil the kettle after sitting in a freezing room for 2 hours then turned off again, we went downstairs to the pub as was now open to ask what was happening and were told they were having electric issues and were waiting for an electrician. We were able to charge our phone at least as we needed the flight information and our boarding passes. Liz, the barmaid, was lovely, she gave us a complimentary drink and money off our food order. She contacted the owner for us, he did not apologise for any issues raised, blamed the cleaners for not doing their job and tried to tell us the sheets were just stained, not dirty! He offered no apology for any of the issues and no apparent care to rectify any of them, including the fact the water bill must be sky high with the amount of water leaking from the bath. Whilst in the pub, the ceiling started leaking a lot of water, their was a large crack and hole in the where the water was pouring through, this was from room 4’s toilet that was leaking! The floor was soaked in the bar and even though they apparently had an electrician out, by the time we went back to the room at 9.20pm the lights or electric weren’t working again.
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