Ulasan Thompson Suites BGC (One Uptown Residences)

Tanggapan dari Properti: Dear Genevieh! Thank you so much for choosing our place. The Xbox is located in the living area. We are happy you had a great stay and look forward to accommodating you again. Thank you, and take care!

Tanggapan dari Properti: Dear Guest,Greetings! First and foremost, please allow us to extend our sincerest apologies for the unacceptable experience you and your family encountered during your recent stay. The air conditioning malfunction and subsequent service failures you reported have been brought to the immediate attention of our management, and we have urgently investigated the failures in our handling process.Regarding the issues you raised, we have taken the following actions:Immediate Refund CompensationFrom your payment of SGD 362 (PHP 15,450), we will refund 30% of the amount (SGD 108.6) as compensation for the period affected by the air conditioning issue. Explanation of Service Failures & ImprovementsOur investigation confirmed that the scheduled air conditioning technician failed to arrive as agreed, resulting in the unresolved malfunction.The suggestion to use an electric fan during the outage was inappropriate. We have initiated retraining for relevant staff to strengthen our service standards.The air conditioning unit in this room has now been fully replaced to ensure no recurrence.Future Service CommitmentShould you choose to stay with us again (without obligation), we will:Complimentary upgrade to a suite with welcome amenitiesProvide complimentary airport transfersAssign a dedicated butler for personalized assistanceOur Commitment to YouWe deeply regret that our actions fell short of your expectations. Should you wish to discuss this further, please contact me directly at [Your Phone/Email]. Your feedback has been critical in driving meaningful improvements to our emergency response protocols.Thank you for holding us accountable as we strive to deliver exceptional service.

Tanggapan dari Properti: Dear Guest,On behalf of hotel management, we extend our deepest apologies for the injury your child sustained and the service shortcomings during your stay. The issues you reported – the shoe rack tipping, delayed first aid response, and appliance malfunctions – have triggered our highest-level safety review.Child safety always takes priority over any property concerns. Following the incident:1.We contacted the nearest hospital to provide medical assistance2.Provided basic medical support until hospital staff arrivedFor factual clarity regarding operational matters:•Rice cooker: The center button must be pressed to activate the appliance•Air conditioner: Setting temperatures at 23°C (73°F) or higher prevents condensation at vents•Shoe rack incident: Per room examination and your photo documentation, we emphasize the importance of supervising children's activities at all times. Our racks remain stable under normal use without external force•Damaged items: Per hotel policy, compensation is required for damaged propertyAs a gesture of goodwill:•Should you revisit, please share your flight number for complimentary airport transfers•Our Environmental Safety Commitment ensures we maintain the highest standards for your wellbeingSincerely,

Tanggapan dari Properti: Dear Guest! Thank you so much for choosing our place, for the kind words and for recommending us! We're happy to hear you had a great stay. It was a pleasure hosting you, and you're always welcome back anytime.

Tanggapan dari Properti: Dear Guest,Thank you for staying with us and hope we can accommodate you again next time. Thank you!

Tanggapan dari Properti: Dear Guest,Thank you for staying with us and for the feedback. We have already scheduled it again with our trusted technician to make sure that there will be no issues with the AC in the unit. Hope we can accommodate you again next time. Thank you!

Tanggapan dari Properti: Dear Guest! Thank you so much for choosing our place, for the kind words and for recommending us! We're happy to hear you had a great stay. It was a pleasure hosting you, and you're always welcome back anytime.

Tanggapan dari Properti: Dear Mr. Blaine, Thank you so much for choosing our place. We are happy you had a great stay and we look forward to accommodating you again. Thank you, and take care!

Tanggapan dari Properti: Dear Jesse, We're glad that you like our place and for the feedback about the check in assistance. We understand how important amenities like the pool are to our guests, and we're truly sorry we couldn’t meet expectations this time. Unfortunately, building regulations restricted access during your stay and while this was outside our control, we’ll be sure to keep guests better informed moving forward. We appreciate your understanding and hope to welcome you back again next time! Thank you and take care!

Tanggapan dari Properti: Hello! Justine! We are so glad that you loved our place and looking forward to seeing you again! Safe travels.

Tanggapan dari Properti: Dear Guests,Thank you for staying with us and we do hope we can accommodate you next time. Thank you and take care!

Tanggapan dari Properti: Dear Guests, We appreciate your feedback and we are sorry that this issue happened during your stay. We take the cleanliness of our unit very seriously. We immediately inspected and had a professional exterminator do the pest control to treat the property to ensure this does not happen again. Thank you for your input and we are always working forward to improve and make sure that your stays will be comfortable. We hope to have the chance to host you again for a better experience.

Tanggapan dari Properti: Thank you Mr Aliister for staying with us! Looking forward to accommodating you again. Take care!

Tanggapan dari Properti: Thank you so much for choosing our place and we're glad you had a wonderful experience. Looking forward to accommodating you again. Take care!