Ulasan Renaissance Suzhou Wujiang Hotel

My friend and I had a wonderful stay at this hotel. Friendly staff and the food for breakfast was delicious. We can’t wait to stay again.

Nice room, comfortable, friendly staff yet not really trained at the expected level for such type of hotel. It feels a lot of cost control is going on. A bit disappointing.

Although this hotel is very high end there were a few things that I did not think was very good. Firstly, the level of English at the front desk was less than many other less expensive hotels. There was no soap bar in my room to wash hands when I arrived. There was a small rainstorm the night I was there and the noise on the window was too loud. The lobby looks beautiful (see photo).

This is a very good hotel. It seems to be an unexpected gem in a very isolated part of Suzhou. I had to travel to this area to meet a family member who recently started a new job. The hotel is 1hour away from Suzhou stations. Thus, unless you have a need to be in this area, I would not recommend you staying in this hotel purely because its location is far from all the attractions of central Suzhou. However, if you are in this area and need a hotel then i would most definitely recommend this one. The staff were friendly and spoke english. The hotel buffet was very good, with enough options to satisfy both western and eastern stomachs. I would recommend this hotel to someone intending to stay in this area. Note: This hotel had a kids play area that came in handy and offered great entertainment for my son and I

It's a gorgeous hotel. Lovely view, the rooms have both the bath tub and shower which were amazing. Room service is good but the location isn't close to alot of touristy places. If you want to relax, take walks and not be a tourist it's a good place for that. The food was delicious and there was a variety provided which is good. The staff members are friendly and always willing to help.

Room is nice

Every time is best

500一晚不包早餐的酒店這麼差嗎……也就因為有浴缸才去的，枕頭特不舒服，一個羽絨的一個特別低的，另外房間裏竟然沒有放紙打了前台電話才送來的。玻璃門上有水漬看起，地板沒有拖乾淨，牙刷質量很差還沒有漢庭好。垃圾桶衞生間和房間裏的都不套塑料袋的！5.19入住晚上前台也不告知地下車庫需要怎麼下去，問保安充電的情況他説也不知道……我下去找了一會又坐錯了電梯！除了浴缸我喜歡的湖景還可以。總結：設施陳舊，服務意識需要加強。

謝謝前台經理給升了房，升到了湖景房，外面風景格外的好。酒店的洗化用品很一般，沐浴露洗髮水都是大瓶裝，品質中規中矩，不像是這個價位應有的品質。酒店早餐比較潦草，可選性不多，跟全季差不多的水平。

説真的0.5都打多了，公關做的就一塌糊塗，從昨條下午到現在沒有給出過一個合理的解釋，整個酒店內部就是管理極差 我會一個個發清楚的，希望各位不要被其他好評所騙了，當一個酒店出了事後沒有一點擔當的時候就可想而知內部管理以及環境就不會是好的

先説優點吧，不嫌遠的話，這裏環境好，價格適中，但是缺點真的令人髮指，尤其自助餐廳必須差評，晚上想着玩累了不出門，酒店88元自助隨便吃吃最差也是萬麗水平吧，結果一整個大無語，差到懷疑住到了漢庭（真比較的話，都有點侮辱漢庭了，至少人家麪條麪包看着還有食慾），四個差到無語的所謂熱菜，一點可憐的水果，加一個狗都嫌的蛋炒飯，我都覺得有詐騙嫌疑，話不説説，上圖讓大家感受下88元的自助啊，建議大家點外賣，我三四百塊買個教訓了，太差了太差了，第一次對一個酒店的自助到無語到這個程度。太差！

客房非常寬敞，且整潔明亮。住在13層，雖不是頂樓，但也視野開闊，近處潛龍渠公園，稍遠些京杭古運河，再遠處滬蘇湖高鐵，盡收眼底。 另外需要感謝酒店的中餐廳，幫我加熱蒸熟了燒賣，並貼心的詢問是否需要餐具和醋。非常感謝🤝

差評！首先前台服務態度，入住前已經在攜程上預訂好房間並繳費，前台在辦理時重複了兩三次“這邊就不收取您任何費用”、“這邊不收取您按金了”，説一遍知道就行了，多次重複彷彿不收按金是給我的福利，體驗很差，希望酒店加強對服務人員的管理和培訓。其次，晚上3點多電話忽然響起盲音，還關不上，一晚上擔驚受怕沒睡好。最後，房間設施也很一般，洗漱台櫃子明顯裂痕，用膠粘上去，垃圾桶也污漬生銹。很砸萬豪的品牌。但第二天退房時前台服務態度還不錯。

酒店地理位置好，交通要道江城大道，旁邊是公園，周圍綠化很好！房間乾淨整潔，設施齊全！大廳大氣高挑！唯一感覺比較差的是地下車庫不乾淨，有股黴味。