No.368 Changjiang Road, Huqiu District, Suzhou, Jiangsu, ChinaLihat Detail Hotel
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1 malam
Ulasan Tamu tentang Hotel Nikko Suzhou
9.5/10
Outstanding
5448 ulasan
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Ulasan terverifikasi
Location9.6
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(5448)
Positive reviews(5339)
Reviews with photos/video(807)
Easy to get around(471)
Delicious breakfast(419)
Friendly front desk staff(298)
Close to metro(139)
Great swimming pool(126)
Delicious buffet(42)
Loved the night views(29)
Negative reviews(109)
Pweshi
Superior Queen Room
Check-in Mar 2025
Couples
10 ulasan
8.5/10
Very Good
Diposting pada 30 Apr 2025
The staff at the hotel are really friendly and helpful. The facilities however are a little old and not well maintained. There was only one working jacuzzi and the others were 'out of order'.
On the plus side the location is great. There's nice malls a quick walk away. There's also an amazing restaurant right outside the hotel, which has local Suzhou food. Highly recommend the crab noodles and the crab soup dumplings.
Guest User
Superior 2-bed Room
Check-in Feb 2025
Other
1 ulasan
10.0/10
Outstanding
Diposting pada 8 Apr 2025
Angel Lee is an employee whom I greatly admire. She doesn't talk much when face to face, but she is dexterous and quick in her work. She is neither servile nor overbearing, and in an instant, she can make you feel a sense of trust, cordiality, and relaxation.
Tanggapan dari Properti: Thank you very much for staying with us and for taking the time to leave your valued comments. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.
Anonymous User
Superior 2-bed Room
Check-in Jan 2025
Business travelers
21 ulasan
9.5/10
Amazing
Diposting pada 3 Mar 2025
First time staying at Nikko hotel and it didn't fail my expectation. The electric bidet seat and electric glass reminded you this was a very modern hotel.
The breakfast was very enjoyable, definitely five star standard, with variety of food choices
Tanggapan dari Properti: Thank you very much for staying with us and for taking the time to leave your valued comments. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.
新大饼
Superior Queen Room
Check-in Jan 2025
Solo travelers
26 ulasan
10.0/10
Outstanding
Diposting pada 11 Feb 2025
Hidden Gem in Suzhou with metro entrance next to hotel. Breakfast is very gpod as per Japanese influence. Great views from room and the mega mall 500metres away is a big plus.
Tanggapan dari Properti: Thank you very much for staying with us and for taking the time to leave your valued comments. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.
Kirill2089
Superior Queen Room
Check-in Feb 2025
Couples
9 ulasan
9.5/10
Amazing
Diposting pada 23 Mar 2025
Nice and comfortable hotel.
Tanggapan dari Properti: Thank you very much for staying with us and for taking the time to leave your valued comments. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.
Ping
Superior Queen Room
Check-in Mar 2025
Couples
2 ulasan
10.0/10
Outstanding
Diposting pada 12 Apr 2025
Love the location of the hotel, it is just beside the train station, peaceful and quiet as well. Room is clean and comfortable. Service is also quick and prompt, we would definitely stay there again!
Tanggapan dari Properti: Thank you very much for staying with us and for taking the time to leave your valued comments. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.
Ganghaoyujiannin!
Superior Queen Room
Check-in Mar 2025
Business travelers
167 ulasan
10.0/10
Outstanding
Diposting pada 22 Apr 2025
Kudos! Excellent hotel with outstanding staffs and services.
Tanggapan dari Properti: Thank you very much for staying with us and for taking the time to leave your valued comments. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.
GeneralChaos
Corner Deluxe Room
Check-in Apr 2024
Business travelers
14 ulasan
9.0/10
Great
Diposting pada 19 Mei 2024
The Nikko is an excellent choice for short stay business trips. The Exec business lounge on 27th floor is a good option for busy people and the service and food there is very good. Nice 25m pool on level 6, but the water is a little chilly.
High level corner rooms are great for sunset views over western Suzhou as well as the surrounding interesting architecture. Good hotel in good part of New District. If you go for the buffet option, go early👍
Tanggapan dari Properti: Thank you very much for staying with us and for taking the time to leave your valued comments. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.
kerokeropi
Superior Queen Room
Check-in Apr 2024
Solo travelers
21 ulasan
7.0/10
Diposting pada 4 Mei 2024
The hotel is in great condition, cleanliness is excellent. Communication with Lynne Guo is efficient and swift, I like it! Only thing, wifi worked extremely slow :( so difficult for working and the amenities is a bit lacking, such as tea and coffee
Tanggapan dari Properti: Warm greetings from Hotel Nikko Suhzou. First and foremost, we thank you for staying at Hotel Nikko Suzhou and for taking the time to leave the valued comments. We have noted your comments regarding the room wifi problem. Please accept our sincere apologize for any inconvenience caused. We would like to assure you that we have discussed your feedback with Executive Housekeeper and Chief Engineer. We appreciate your patronage and look forward to welcoming you back to Hotel Nikko Suzhou.
OTAVOUCHERS
Superior 2-bed Room
Check-in Sep 2024
Family
6 ulasan
10.0/10
Outstanding
Diposting pada 6 Des 2024
I recently had the pleasure of staying at Hotel Nikko Suzhou, and I can confidently say it exceeded all my expectations.
The hotel's ambiance is a perfect blend of modern luxury and traditional Japanese aesthetics. From the moment I arrived, the staff were incredibly attentive and professional, ensuring a smooth check-in process and addressing any questions with a smile.
The room was spacious, spotless, and equipped with all the amenities one could need for a comfortable stay. The bed was exceptionally comfortable, and the view of the surrounding area added an extra charm to the experience.
The dining options were outstanding, especially the breakfast buffet, which offered a wide variety of delicious dishes catering to different tastes. The hotel's facilities, including the fitness center and spa, were top-notch and made my stay even more enjoyable.
The location is also very convenient, with easy access to nearby attractions and business hubs.
I would highly recommend Hotel Nikko Suzhou to anyone visiting the area, whether for business or leisure. It's a perfect choice for a relaxing and memorable stay.
Tanggapan dari Properti: Thank you very much for staying with us and for taking the time to leave your valued comments. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.
n.raul
Superior Queen Room
Check-in Mar 2025
Business travelers
84 ulasan
9.5/10
Amazing
Diposting pada 27 Apr 2025
Huge rooms, great location next to subway station
Guest User
Superior 2-bed Room
Check-in Mar 2024
Travel with friends
5 ulasan
9.0/10
Great
Diposting pada 21 Apr 2024
Good food compared with its' price. Survice is fabulous. Waiters in restaurant can tidy up dishes been used at once and room service also respends fast.
The only dilemma is that the bathtub has not been cleaned carefully.
Totally, good.
Tanggapan dari Properti: Thank you very much for staying with us and for taking the time to leave your valued comments. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.
Guest User
Superior Queen Room
Check-in Nov 2024
Business travelers
3 ulasan
10.0/10
Outstanding
Diposting pada 6 Des 2024
Good location. Excellent breakfast. Big room with very nice toiletries and bed linen
Tanggapan dari Properti: Thank you very much for staying with us and for taking the time to leave your valued comments. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.
Peggy
Superior Queen Room
Check-in Nov 2024
Business travelers
7 ulasan
8.0/10
Very Good
Diposting pada 11 Des 2024
Nice location and clean room . Very nice service. They are Japanese style
Tanggapan dari Properti: Thank you very much for staying with us and for taking the time to leave your valued comments. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.
Alexei88
Superior Queen Room
Check-in Jan 2024
Family
3 ulasan
6.5/10
Diposting pada 12 Feb 2024
Did not meet expectations. Building has issues.
-Rooms had temperature issues that the AC could not handle, Hotel tries to handle this with curtains and a paper notice (see picture. With the curtains closed Room was 35°C at check-in in winter because the room was on the sunny side).
-Lack of hot water for the shower/bath in the evening, hotel said it has trouble handling peak hours (and they weren't even fully booked).
-Shoehorn dropped in the middle of the night, waking us. Hanger is a double sided tape variety.
-Other obvious maintenance issues like the electrical socket being misaligned, and the toilet seat having bad gearing in the smart toilet.
-No decaf coffee available in the room, the staff said there is none (did not even know what it was). Normally with this brand of coffee the decaf is in blue packets.
-Breakfast was mediocre at best. Pretty standard mainland fare. Line to the noodle stall was excessive, and for everything else the quality was lacking.
On the positive side, the pool and the sauna were satisfactory. Good parking too. Firm bed for those who like it. Staff was fairly responsive despite, although Chinese is helpful. And for one of the 3 rooms booked we got an upgrade (although all of the negatives above still apply)
Tanggapan dari Properti: Warm greetings from Hotel Nikko Suhzou. First and foremost, we thank you for staying at Hotel Nikko Suzhou and for taking the time to leave the valued comments. We have noted your comments regarding the room amenities and the AC problem. Please accept our sincere apologize for any inconvenience caused. We would like to assure you that we have discussed your feedback with Executive Housekeeper and Chief Engineer. We appreciate your patronage and look forward to welcoming you back to Hotel Nikko Suzhou.