We stayed here for 5 nights. Positives - great view from our apartment on floor 20, great location right next to the beach and Cavill avenue in a clean area, within walking distance to transport etc. spa was great and although the pool wasn’t that warm, it was very nice. Jackie was super friendly and helpful and very apologetic about the issue we had getting in on our first night. Yes, some bits are a bit outdated but there are renovations going on so obviously improvements are being implemented. Negative - the night ‘managers’ or whatever they were meant to be were very unprofessional. Both Eisha (sp) and Sharyn didn’t show any interest in helping us when we couldn’t get in to get our keys which were supposed to be in the safe inside. They just kept saying we don’t have your booking & no we don’t want your booking number and hung up on us 4 times despite the fact we were booked in. I’m not sure where they were situated but they certainly were not going to come or send anyone to help us! We were at the point that we thought we would have to find somewhere else for the night to stay (at 9pm!) and was really stressful. By a bit of luck Brent came along and gave us a room & said to fix it with Jackie in the morning. Jackie was very apologetic in the morning, due to an admin error, our booking had been put in the wrong dates, mistakes happen but the night staff sure left a bad impression, would’ve hated that to happen to some international tourists. I would happily stay here again, just hopefully the night staff will be nicer next time.
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