We've stayed at the Dorchester two times previously, both in 4.5 star apartments, and both times were a great experience. Hence why we chose to stay there again. This time around was terrible. Our apartment (#21) was not the 4.5 star experience we've had in the past. When we arrived the apartment was very dirty. Socks from previous customers, dirt, wrappers under the couch, food and dead bugs on the window edges, mould on the roof of our bathroom and around the dishwasher, no mesh in half of the rangehood, a massive rusty eye sore of an air conditioner on the balcony, a sign outlining one of the doors could not be used and was due to be fixed next week (this sign was from back in April) and even a sign to say the blinds in the dining and kitchen area weren't to be opened. The floors in the apartment were so dirty that we had to wash our feet again before bed. We addressed these issues with the relief managers who did offer to clean the apartment, but we were in it and didn't want cleaners in there while we were trying to relax, so were told to address things with the managers. We did that, to have the issues dismissed by a very arrogant manager, Michael. Every issue we raised was dismissed, even including the fact that we couldn't open the blinds in the dining area and kitchen, with Michael asking us why we needed to open them! As a guest in a 4.5 star apartment, being able to open the blinds to see the view when you're on the beach shouldn't be an exception. The other manager, Karen, was a lot more understanding of our issues, and did give us a voucher to the surf club which we very grateful for. We certainly understand that getting staff at the moment is tough, but as a consumer paying full price we expect the same level of service and cleanliness as any other time. No other place we stayed at during our holiday has had the issues or excuses they did. We won't be coming back.
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