Ulasan Mantra on View Surfers Paradise

The location is perfect and centrally located in the heart of shopping centres, walking distance to the beach and night life. Great rooms on the 22nd floor. The beds are very comfortable, and the room is spacious for up to 3/4 people. The downside for us was that the staff at the reception told us that there wasn't a restaurant located in the hotel when we enquired while checking in, so we went out to look for something to eat after we checked in to the hotel, only to get back to find a brochure in our room advertising a Cafe conveniently located in the hotel for guests. I highly recommend that the staff need to be informed of any changes in the hotel so that they are able to provide accurate information about the hotel to the guests. The check-in and check-out process was great, made conveniently for guests and staff, there's no long cues at the reception👍🏾 We'll definitely be returning.

Very old amenities, cabinets are broken. Sofa, table and carpets are quite old. Very thin curtains, doesn’t block any light in the morning. Barely any blankets for this weather, had to turn heater to 27 to keep warm at night. City view room gives us this view… Only good part is the location, close to tram station and beach.

Nice yet very busy Hotel in a prime location on Gold Coast. not particularly well suited for children though okay. The balcony rails are a little bit low so one has to be particularly careful with children on the veranda though it is noted the hotel has a very clear label stating that children should be supervised at all times. Breakfast is exorbitantly expensive for what it is but credit should be given that they did not charge a four year old. The small swimming pools were quite nice and quite nice for a small child because they can be inside it and enjoy whole still close to a adult. can speaking price versus quality of Hotel it was okay it wasn’t great value though the location was excellent. there would be better options for children for sure and for this reason would not likely rebook unless other better more child appropriate locations were not available. 

I had tried to get away for the night i go online the computer generates booking 1 mth ahead instead of the present day after 5 hours still cannot get refund they say its my fault Moving forward one month yesterday i was meant to go down sadly i have what was thought a spider bite is lymphatic edema possibly cancer i explain my illness they pass me back and forth from trip.com to mantra then back again then say get proof i get discharge papers from hospital upload them to trip.com i get email back no refund available Totally saddened by the whole ordeal would not recommend trip.com or mantra to anyone

Hotel staff counter were really informative Gave us free wifi Clean room plenty desk bench space if needed to work ect Pretty brow at night Hotel had vegan body products to use Shower amazing water pressure and heat had a buffet breakfast was good staff were very attentive If travelling with kids there’s arcade down stairs Spas on 4th level good for all Right down stairs convenient store Also tram 2 min walk Beach access fee min walk as well as coffee club around corner and other food easy quick walk Stay just with partner but Would bring kids back to stay 👍🏼

I saw some guests on the Reseption who try to leave to hotel earlier a day or two. First of all the Reseption staff are not attention of the guests who are waiting a long time in a queue. They learn a new staff taking by phone but for those who stay in front of them they are not care! They didn’t want to make a refund for the parking until we asked! So rude! The management should pay attention to this! The reception is a face of the hotel !

Overall, the location of this hotel is pretty convenient and nearby everything in Surfers Paradise. However, the hotel room and interior was pretty outdated.

The carpet was absolutely disgusting. The price paid was not worth the stay.

Perfect location, everything is close by and beautiful ocean view.

Called the hotel to advise of our late check in. Had been driving 16 hours and had a snappy receptionist check me in. The process was unusually long and was not given any information of carparking or breakfast (which was included). The girl at the reception failed to provide basic information on the hotel such as wifi, carpark, breakfast and amenities. This was just before 1am so I decided to let it slide. At about 2am, I rang to ask for toothbrush kit and shower cap and she had come up to the room and said that there’s no toothbrush kit and to go to the convenience store where it will be cheaper for me. Now I’m confused, what an odd comment to make, I didn’t realise I needed the cheaper option but okay. I then advised her that I had food being delivered and requested if she could bring it up to the room. She said yes of course and advised me to inform the delivery driver to drop it off at reception to her. I did exactly that and received a call minutes later, asking me to come down to pick it up. Clearly, I’m confused as we literally had this conversation less than 10 minutes prior. She asked me to come down and when I asked if she could bring it up as discussed, she asked me if I was about to take a shower. I said as a matter of fact, it is and then she said yeah well you have to come down. At this point I’m beyond irritated because firstly, what a bloody odd question to ask a guest at 2am in the morning. I went down and got it myself, have no issues with doing that but definitely have an issue when I was advised otherwise and then met with such poor service. Been to so many hotels and have had no issues, first time experiencing such poor customer service, unprofessionalism and attitude from what was meant to be a warm and friendly reception staff. Next day, staff were great and breakfast was adequate with the basic breakfast variety.

good view and lovely environment, will come back here again next time.

Good location; close to all amenities; short walk to the beach

The view from Mantra on View was simply breathtaking! I loved waking up to the stunning panorama of both the beach and the city, offering the best of both worlds in one frame. Having a balcony was an absolute delight! It provided the perfect spot to sip morning coffee while taking in the fresh sea breeze and admiring the twinkling lights of the city at night.

This was also another good one