Ulasan favehotel MEX Tunjungan Surabaya

Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet expectations and for the inconveniences you encountered. Providing a comfortable and welcoming experience for our guests is our priority, and we regret that we fell short in several areas.We are sorry to hear about the challenges with the room lighting, shower comfort, and navigation within the hotel. Your feedback regarding the difficulty in getting a taxi is particularly concerning, as we always strive to assist our guests to the best of our ability. We will address this with our team to ensure better support for guests in similar situations in the future.We truly regret that your first experience in the country was impacted negatively, and we understand your disappointment. Your feedback is valuable to us, and we will take the necessary steps to improve our services and facilities. If you ever reconsider visiting us again, we would love the opportunity to provide you with a much better experience. Safe travels, and thank you for your honest input. Best Regards,Arditha DewantariGeneral Manager

Tanggapan dari Properti: Dear Mr. Salman,Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the challenges you encountered during your stay at Favehotel MEX Tunjungan Surabaya. Please accept our sincerest apologies for the inconvenience caused to you and your family, especially your daughter.We deeply regret the issues you faced, including:Room Assignment: I apologize for not meeting your expectation regarding the bed arrangement. We strive to honor all special requests and will review our process to avoid similar errors in the future.Room and Bathroom Condition: The condition of your room and bathroom, including the unpleasant odor, falls below our standards. I have addressed this with our housekeeping and maintenance teams to ensure all necessary repairs and deep cleaning are completed immediately.Air Conditioning: We are investigating and resolving the issue with the air conditioning system to ensure a more comfortable environment for future guests.Your feedback is invaluable in helping us improve. Please rest assured that these matters are being taken seriously, and we are taking concrete steps to prevent such occurrences moving forward.We understand how important a comfortable and enjoyable stay is, and I regret that we fell short this time. Should you choose to stay with us again, we will do everything possible to ensure a much better experience.Thank you once again for your feedback.Best Regards,Arditha DewantariGeneral Manager

Tanggapan dari Properti: Dear Valued Guest,Thank you for taking the time to share your feedback. We deeply regret the discomfort you experienced during your stay.Room Temperature: We apologize that your room was too hot in the afternoon. The sun exposure in some rooms can indeed make them warmer during the day, and we understand how this could impact your comfort. We will review ways to improve the cooling in these rooms, and we can also recommend more suitable room locations for your next stay, which may offer better temperature control.Smoking Room Issue: We sincerely apologize for not being able to provide the non-smoking room you requested. Additionally, we regret that our staff did not reconfirm that you were assigned a smoking floor, as this is an important part of our service. We will address this with our team to ensure better communication in the future and to make sure all preferences are honored whenever possible.We appreciate your feedback as it helps us improve. We are sorry that we did not meet your expectations this time, and we hope you’ll consider giving us another opportunity to provide you with a better experience.Best Regards,Arditha DewantariGeneral Manager

Tanggapan dari Properti: Dear Mrs. Aurora,We’re truly sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would greatly appreciate the opportunity to learn more about what went wrong during your stay.Please feel free to reach out to us directly, so we can address your concerns and work on improving our services.Best Regards,Arditha DewantariGeneral Manager

Tanggapan dari Properti: Dear Jackkal, Many thanks for your great feedback and giving 4 star rating on your feedback. It is our hope that our valued guests felt satisfied with all facilities and interactions with our friendly service professionals, thus we are glad to learn that you enjoyed your stay with us. Once again thank you for sharing your feedback and we are looking forward for welcoming you back in the nearest future. Best Regards, Malpin Pagau Operations Manager

Tanggapan dari Properti: Dear our Valued Guest , Many thanks for your great feedback and giving 5 star rating on your feedback. It is our hope that our valued guests felt satisfied with all facilities and interactions with our friendly service professionals, thus we are glad to learn that you enjoyed your stay with us. Once again thank you for sharing your feedback and we are looking forward for welcoming you back in the nearest future. Best Regards, Malpin Pagau Operations Manager

Tanggapan dari Properti: Dear Valued Guest, Many thanks for your great feedback and giving 5 star rating on your feedback. It is our hope that our valued guests felt satisfied with all facilities and interactions with our friendly service professionals, thus we are glad to learn that you enjoyed your stay with us. Once again thank you for sharing your feedback and we are looking forward for welcoming you back in the nearest future. Best Regards, Malpin Pagau Operations Manager

Tanggapan dari Properti: Dear Ramakrishna Puppala, Thank you for taking your precious time to tell us about your experience at Favehotel MEX Tunjungan Surabaya. I am sorry that the experience on your arrival and during your stay did not meet your expectations, and please allow me to express my sincerest apologies. Your detailed feedback about your stay has been taken seriously. Please rest assured that we are taking the appropriate measures to improve our guest service to deliver more memorable experience to our valued customers. We appreciate you sharing your concerns, and we will ensure your next stay will be more pleasant than previous one. We look forward to welcoming you back soon. Best Regards, Malpin Pagau Operations Manager

Tanggapan dari Properti: Dear Valued Guest, Many thanks for your great feedback and giving 5 star rating on your feedback. It is our hope that our valued guests felt satisfied with all facilities and interactions with our friendly service professionals, thus we are glad to learn that you enjoyed your stay with us. Once again thank you for sharing your feedback and we are looking forward for welcoming you back in the nearest future. Best Regards, Malpin Pagau Operations Manager