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Ulasan Tamu tentang Hotel Moon Dreams Portomagno
7.4/10
71 ulasan
Untuk memastikan keaslian rating yang ditampilkan, kami tidak hanya menghitung rata-rata nilainya, tetapi juga mempertimbangkan kredibilitas ulasan dan tanggal menginap tamu untuk menentukan rating final.
Ulasan terverifikasi
Lokasi7.6
Fasilitas7.2
Layanan7.4
Kebersihan7.6
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Semua ulasan(71)
Ulasan positif(29)
Ulasan dengan foto/video(12)
Buruk(18)
Pengguna Anonim
Check-in Apr 2024
Bisnis
25 ulasan
8.0/10
Luar Biasa
Diposting pada 4 Jun 2024
Small hotel. Room was clean. However the aircon was not functioning and it wasn’t repaired during the stay.
La instalaciones han estado regular,calor en la habitación, comedor etc...la comida poco variada,pasta blanda con salsa de tomate aguada y sin sabor,te ponen comida que sobra del día anterior, también hay bastantes mosquitos todo el cuerpo lleno de picaduras de mosquitos,no recomiendo el hotel
Terjemahkan
Tamu
Check-in Jun 2024
Pasangan
1 ulasan
10.0/10
Fantastis
Diposting pada 10 Jul 2024
Muy bien todo , encantados.
Un hotel familiar y con todo en cuenta.
Terjemahkan
Tamu
Check-in Mar 2024
Pasangan
1 ulasan
7.0/10
Diposting pada 4 Apr 2024
Un hotel con ubicaci-on estenda pero antiguo, se nota en las camas y colchones
Terjemahkan
Valeri Dyba
Check-in Feb 2023
Keluarga
1 ulasan
6.5/10
Diposting pada 22 Mar 2023
Старый отель. Расположение хорошее. Сервис и питание на 3. Обслуживание слабое. За неделю пастель не сменили ни разу
Terjemahkan
Garcia SanchezDaniel
Check-in Mei 2023
Pasangan
1 ulasan
9.0/10
Sangat Baik
Diposting pada 2 Jul 2023
Todo muy bien.
En primera línea de playa, que es lo que buscábamos.
Terjemahkan
Florin T
Check-in Mar 2025
Keluarga
4.0/10
Diposting pada 19 Apr 2025
could give zero stars I would.. now on our way back from our weekend at this hotel and trying to think of any good points about it. It’s so dated, don’t think anything’s been updated in years. Food was cold for breakfast . Dirty tables, knifes and forks. We had to eat out nights. Staff were rude. Looking at the photos now, it’s nothing like it, photos were definitely taken 15+ years ago. Never written a review on here before, so let that tell you not to book this hotel.
Terjemahkan
Tanggapan dari Properti: Dear Florin T, Thank you very much for choosing us. We work every day to ensure that your stay meets all your expectations. We are sorry that this time it was not entirely satisfactory and we take note of the suggestions you have made. We look forward to welcoming you back so that we can meet all your needs for comfort and maintenance of our facilities at a later date. Our best regards.
Tamu
Check-in Apr 2025
Keluarga
6.0/10
Diposting pada 25 Mei 2025
Left last week and will not be back, English people treated totally differently to Spanish, English kids can't use inflatables in the pool spanish guests can,Spanish can smoke by the pool (despite signs everywhere). Staff are extremely rude to English guests, very Spanish oriented and only look after their own, if your English STAY AWAY!!!!!
Terjemahkan
Tamu
Check-in Apr 2025
Lainnya
2.0/10
Diposting pada 24 Mei 2025
Worst hotel we've been to. We checked in and instantly felt regret, the place is so run down but we waited for dinner in hope it would get better. It didn't, the variety was poor, nothing tasted right. Staff couldn't care less. Avoid 100%, some pools are shut, rooms are old, shower head was broken, floor is damaged. Only decent thing was the view.
Terjemahkan
Srinivas J
Check-in Mar 2025
Bepergian dengan teman
2.0/10
Diposting pada 22 Apr 2025
We stayed at this hotel over the Easter weekend, and unfortunately, our experience was deeply disappointing and upsetting. We had booked two rooms with friends. One of the rooms had a serious issue with the air conditioning—it was not cooling at all and was instead blowing hot air. During the night, the room temperature rose to an unbearable 38°C. We reported this issue to the reception the next morning, and they assured us it would be fixed, but nothing was done. We ended up having to sleep with the balcony door open, which was far from ideal. The most disturbing incident occurred on Saturday night around 10:30 PM. While we were all sitting together in one of our rooms, there was a sudden knock at the door. When we opened it, there were two police officers, a woman(who appears to be casual and definitely not police and not looked like working for hotel), and a man who appeared to be from the hotel (though this was never clarified). They demanded to check both our rooms, saying someone reported a girl seen sitting on the balcony. We explained that we were all men, but they still insisted on searching the rooms and treated us as if we were suspicious. None of them spoke proper English, and the whole encounter felt intimidating and unwarranted. The next day, we went to the reception to ask what had happened, but the staff seemed unaware of the entire situation. To make matters worse, we later saw the same man and woman walking around the hotel in casual clothes, which added to our confusion and concern. Frankly, the way we were treated makes us feel that we were targeted because we are Asian men. No other rooms were searched, and no proper explanation was given. If the man was hotel staff, he should have known what was going on. The lack of transparency and accountability was appalling. This experience was not only uncomfortable but also discriminatory. I would not recommend this hotel to anyone, especially if you value respectful treatment and basic hospitality standards.
Terjemahkan
Tanggapan dari Properti: Dear 88srinivasj, Thank you very much for choosing us. We value every point of view as much as the satisfaction of our customers and we are sorry that this time you did not enjoy a good experience. Our staff was at all times fulfilling their work professionally, since they detected an incident, and had to take security measures for the well-being of all. As for the temperature of the establishment, our refrigeration system is centralized, so it cannot be adapted to each room, individually. We regret that this technical feature was not to your liking. We would love for you to trust us again and we assure you that everything will be to your liking on your next visit. Cordial greetings.
Krystal W
Check-in Mar 2025
Keluarga
2.0/10
Diposting pada 13 Apr 2025
If I could give zero stars I would.. now on our way back from our weekend at this hotel and trying to think of any good points about it. It’s so dated, don’t think anything’s been updated in years. Food was cold for breakfast and dinner. Dirty tables, knifes and forks. We had to eat out both nights. Staff were rude. Looking at the photos now, it’s nothing like it, photos were definitely taken 15+ years ago. There was also leaks in reception from the rain. Never written a review on here before, so let that tell you not to book this hotel.
Terjemahkan
Tanggapan dari Properti: Dear J6406Tkrystalw, Thank you for staying with us and for taking a few minutes to share your experience. We understand that these points were a priority and we will consider your feedback as it is a valuable tool in gaining every perspective from our guests and achieving our desired quality standards. We regret these inconveniences. We would be delighted to have the opportunity to demonstrate our commitment to customer satisfaction. We look forward to welcoming you again in the future at another opportunity. Our best regards.
Tamu
Check-in Des 2022
Bepergian dengan teman
8.0/10
Luar Biasa
Diposting pada 31 Jan 2023
Great location in the beach. Lots of nice restaurants and bars near by. Pleasant staff. Rooms needed to do what the did (a bed for the night) breakfast average. Was not there long enough to use the pool or the facilities. Would stay again as it’s a great base to travel to nearby areas. Almeria was about 20 mins in the car.
Terjemahkan
Tanggapan dari Properti: Dear Andrea, thank you for your days allocated in Portomagno hotel. We are very agree with your comments after your days in the hotel. We hope to see you again. Thank you again and best regards, Carlos Campos General Manager
Tamu
Check-in Des 2022
Keluarga
2.0/10
Diposting pada 31 Jan 2023
Here at the moment,the hotel itself is lovely and clean,pool area fabulous but the food (having dinner) is a let down,like I have gone back in time.. meat is swordfish chicken legs and hotdog,salads chips and cube potatoes, fish soup and veg that tastes of chicken.. need to up sort this area out!!!
Terjemahkan
Tanggapan dari Properti: Dear Fiona, thank you for your days in Portomagno Hotel. First of all We are very agree about your positive comments about the cleaning and pools area. We will check with the kitchen our comment to check it with the chef. We hope to see you again in the hotel. Best regards, Carlos Campos General Manager
Tamu
Check-in Mei 2023
Lainnya
2.0/10
Diposting pada 6 Jun 2023
We have stayed here before - not by choice - family booked around 15 years ago to visit some cousins who lived nearby and wow, it was even worse the second time around. Not a lick of paint or upgrade to any furniture or amenities in the 15 years since we first encountered this dated, tired hotel. Extremely tired and dated. In need of some new furniture, beds made my body numb, extremely small room for a family of 4 (we had to climb over the beds to get to the bathroom), linen was itchy, aircon not controllable - we were all so cold we couldn't even sleep. Food and restaurant - the worst part of the hotel- In the basement with no natural light or air. We actually left a day early and lost our money as couldn't handle another night . Such a lovely location - with a little investment this hotel could be at least average, but I am afraid to say it is really poor.
Terjemahkan
Tanggapan dari Properti: Dear Mr or Mrs, first of all We are very sorry about your experience and comment. We always want that our guests stay fine. Is you talk with me or reception manager We will try to check any option for you if We can, like a superior room, a Junior Suite or similar. THey have different price but We always try to find and option for our guests. We will talk with the hotel owners, Alegria Hotels has the hotel rentes, to try to invest in things like you comment as old rooms or restaurant place, but at the moment restaurantis in down floor, with air conditioning working. Food commet We can understand it is an opinion and We have different guests comments about that, a lot of them good comments. We hope you can visit us again and try to help you in all that I can. Best regards, Carlos Campos General Manager