Jl. Mayjen Sungkono No.120, Pakis, Kec. Sawahan, Pakis, Sawahan, Surabaya, East Java, 60256, IndonesiaLihat Detail Hotel
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1 malam
Ulasan Tamu tentang Shangri-La Surabaya
9.2/10
Great
112 ulasan
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Ulasan terverifikasi
Location9.2
Amenities8.8
Service9.5
Cleanliness9.3
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All reviews(112)
Positive reviews(112)
Reviews with photos/video(29)
Friendly staff(36)
Awesome rooms(19)
Delicious breakfast(11)
Perfect for business trips(10)
Great location(10)
Classy environment(5)
Well designed(5)
Great swimming pool(5)
Heroik Jakub
Deluxe King Room Non smoking
Check-in Mar 2025
Business travelers
5 ulasan
10.0/10
Outstanding
Diposting pada 24 Apr 2025
All good. we.are satisfied. We will definitely stay here on our next business trip. Thank you. keep improve. 👍
Guest User
Deluxe King Room Non smoking
Check-in Feb 2025
Business travelers
34 ulasan
8.5/10
Very Good
Diposting pada 10 Mar 2025
This located in very nice location , accessible to highway easily and their cosy environment, pleasant place for business travellers, their staffs are friendly and knowledgeable
Guest User
Horizon Club Deluxe King Room Non smoking
Check-in Des 2024
Family
19 ulasan
9.0/10
Great
Diposting pada 1 Feb 2025
The staff in the horizon club were excellent, in particular, Sania was always ready to greet us with a smile and help with our queries. It was a great atmosphere in the horizon club. Breakfast was varied and enjoyable and the hotel has extensive facilities. The pool was not busy and our children really enjoyed it. As others have noted the hotel is dated in places, but staff work hard to keep it maintained. We did have an issue with one of the pillows in our room which was brown due to staining, it wasn’t ideal, we asked for a replacement but the room service put 2 pillow cases on instead. Would definitely stay here again.
Tanggapan dari Properti: Dear Valued GuestThank you for sharing your wonderful review and rating. We are delighted to hear that you had an enjoyable stay and that our services met your expectations. It would be our pleasure to welcome you back to Shangri-La Surabaya for another exceptional experience in the near future. Warm regards, Shangri-La Surabaya
Explorerrrr
Deluxe King Room Non smoking
Check-in Jun 2024
Solo travelers
61 ulasan
10.0/10
Outstanding
Diposting pada 14 Jul 2024
The stay was perfect - excellent service, room, facilities, staff, location, activities. Highly recommended.
Tanggapan dari Properti: Dear ExplorerrrrThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
MSBS
Deluxe King Room Non smoking
Check-in Nov 2024
Couples
17 ulasan
8.5/10
Very Good
Diposting pada 1 Jan 2025
Nice room but the hotel facilities badly needs an upgrading especially the gym. The equipment is so out-dated. Friendly and very accommodating staff.
Tanggapan dari Properti: Dear MSBS,Thank you for sharing your feedback with us. We are pleased to hear that you found your room comfortable and our staff friendly and accommodating.We sincerely apologize for the condition of the gym equipment and appreciate your constructive comments. We understand the importance of maintaining high-quality facilities, and we are currently reviewing plans for upgrading our fitness center to better serve our guests' needs.Your feedback is invaluable to us, and we hope to welcome you back soon, offering you a renewed and enhanced experience at Shangri-La Surabaya.Warm regards,Shangri-La Surabaya
Sylvani
Deluxe King Room Non smoking
Check-in Mei 2024
Couples
7 ulasan
10.0/10
Outstanding
Diposting pada 22 Jul 2024
Great location, great service, we have great experience staying here.
6/11
Tanggapan dari Properti: Dear SylvaniThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
Jun Wei
Horizon Club Executive Room Non smoking
Check-in Okt 2024
Couples
3 ulasan
9.5/10
Amazing
Diposting pada 4 Des 2024
Celebrated my partner's birthday and was well accommodated. Cakes were abundant and balloons were setup before we arrived. Overall, a great experience.
Tanggapan dari Properti: Dear Jun Wei,Thank you for sharing your wonderful review and rating. We are delighted to hear that you had an enjoyable stay and that our services met your expectations. It would be our pleasure to welcome you back to Shangri-La Surabaya for another exceptional experience in the near future. Warm regards, Shangri-La Surabaya
Anonymous User
Deluxe Twin Room Non smoking
Check-in Mar 2024
Family
7 ulasan
9.0/10
Great
Diposting pada 13 Apr 2024
Exceptional service and immaculate cleanliness made my recent stay at Shangri-la a truly delightful experience. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction. The attention to detail in maintaining cleanliness throughout the hotel was truly impressive. I felt at ease knowing that hygiene was a top priority. The room was not only tidy but also exuded a sense of freshness that enhanced my stay. Overall, I highly recommend Shangri-la for anyone seeking a luxurious and pristine accommodation experience.
Tanggapan dari Properti: Dear Anonymous UserThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
Anonymous User
Deluxe King Room Non smoking
Check-in Agt 2024
Family
74 ulasan
10.0/10
Outstanding
Diposting pada 28 Sep 2024
Rekomen hotel surabaya, fasilitas lengkap, kids friendly, booking dapat promo, mantull bgt, yukk stay disini
Tanggapan dari Properti: Dear Valuable GuestThank you for your wonderful rating and review. We are delighted to hear that you had a memorable experience with us. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another exceptional stay soon.Warmest regards,Shangri-La Surabaya
Cunsin
Deluxe Twin Room Non smoking
Check-in Nov 2024
Family
12 ulasan
10.0/10
Outstanding
Diposting pada 27 Jan 2025
location good.
room big.
breakfast very good.
all staff very helpfull
Tanggapan dari Properti: Dear Valued GuestThank you for sharing your wonderful review and rating. We are delighted to hear that you had an enjoyable stay and that our services met your expectations. It would be our pleasure to welcome you back to Shangri-La Surabaya for another exceptional experience in the near future. Warm regards, Shangri-La Surabaya
WingHong II
Deluxe King Room Non smoking
Check-in Feb 2025
Business travelers
80 ulasan
9.5/10
Amazing
Diposting pada 20 Mar 2025
Good service
Nice ambience
Will come back
Luckstone8
Deluxe Twin Room Non smoking
Check-in Mar 2025
Business travelers
31 ulasan
7.5/10
Diposting pada 19 Apr 2025
Hotel is good, but a little bit old.
MAHENDRA SANWALCHAND GANDHI
Deluxe King Room Non smoking
Check-in Jun 2024
Business travelers
5 ulasan
10.0/10
Outstanding
Diposting pada 6 Sep 2024
A Truly Luxurious Stay at Shangri-La Surabaya!
I recently stayed at the Shangri-La Surabaya, and it was an unforgettable experience from start to finish! From the moment I arrived, the staff greeted me with warmth and professionalism, ensuring my comfort and satisfaction throughout my stay.
The room was spacious, elegantly designed, and equipped with all modern amenities, offering a perfect blend of luxury and comfort. The bed was incredibly comfortable, and the view of the city skyline from my window was breathtaking. I truly appreciated the attention to detail in the room’s setup and daily housekeeping.
The facilities at the hotel are top-notch! The pool area is a beautiful oasis – a perfect place to relax. I also enjoyed the gym, which was well-equipped for a good workout. But the real highlight for me was the spa. The treatments were rejuvenating, and the environment was serene, providing the perfect escape after a busy day.
Dining at Shangri-La Surabaya was an absolute delight. The breakfast buffet offered a wide selection of both local and international dishes, all prepared to perfection. Each meal was a treat for the taste buds, with attentive staff making the dining experience even more enjoyable.
The hotel’s location is also convenient, close to major attractions and shopping centers, making it easy to explore Surabaya. However, the hotel itself is so luxurious that you may not even want to leave!
Overall, my stay at Shangri-La Surabaya was exceptional. The combination of world-class service, luxurious accommodations, and outstanding facilities make this hotel a top choice for anyone visiting Surabaya. I highly recommend it and can't wait to return!
Tanggapan dari Properti: Dear MAHENDRA SANWALCHAND GANDHIThank you for your wonderful rating and review. We are delighted to hear that you had a memorable experience with us. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another exceptional stay soon.Warmest regards,Shangri-La Surabaya
FlyingViolet
Deluxe Twin Room
Check-in Nov 2023
Travel with friends
2 ulasan
10.0/10
Outstanding
Diposting pada 2 Jan 2024
I like the hotel design, very spacious and family-oriented environment. The staff are friendly and helpful with our early check-in request. The room is clear and the spa room is huge. The breakfast is a ritual and the food at the restaurants are delicious. I spent 2.5 hour enjoying the morning breakfast. I will come back again.
Tanggapan dari Properti: Dear Mr / Mrs WenjinThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya
wenneobb
Executive Room
Check-in Des 2023
Family
1 ulasan
10.0/10
Outstanding
Diposting pada 16 Jan 2024
good service, food also nice will come again will family and friends!
Tanggapan dari Properti: Dear Mr / Mrs WenseeThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya