The Hotel itself. The hotel is made up of lots of apartments in blocks dotted all over the hillside. It is VERY hilly with very steep slopes and steps - definitely not for anyone with mobility problems. We arrived with no mobility problems but left with quite a few. 100 steep steps or and extremely steep hill to get to our room, see photos! When we booked, it only said "not suitable for people with mobility issues'. This was then changed to "set on a hill side with many step" Tui failed to tell us of this change! (The first mislead) Complained twice about the expedition to our room but they would not change! We were physically unable to return to our room during the day so had to use the public toilets to change for lunch which was not ideal. The Food & Drink. The restaurant is buffet style help yourself. There is no ‘cooking in front of you’ as advertised on the TUI website - (the second mislead issue) As a lot of the other reviews have said, the food is ALWAYS cold to luke-warm at best, even if we arrived for dinner or breakfast when it opened at 7am/7pm on the dot, the food was still cold. We was expect some sort of greek food but it didn't appear, not even on Greek night. Had to visit the town to get some decent hot food. The dining staff cannot wait to take your plate which I found a bit rude, the second you place your cutlery down, they’re on you wanting to take it away immediately. Drinks at the restaurant are all self serve, wine, beer, coffee, soft drinks, fizzy etc. the drinks are cheap/watery but what I would expect for an all inclusive hotel in reality. Pool/Pool Bar: Only opens at 10am. So if you want something to drink between breakfast at 7am and 10am, there is nothing and you have to wait. All the drink machines are covered up and switched off. Not really what I’d expect from “all inclusive”. The pool has been recently renovated and is no longer ‘deep’ as other reviews mention. It starts shallow and then steadies out to 1.20m. The life guard will have you out of the pool on the dot of 6pm! There is ONLY ONE pool, NOT 3 like the TUI page states, (the third mislead) but then I figured they include the paid spa pool as a second pool which is ridiculous to say there is more than 1 pool when you have to pay to use the spa to use the second pool! No children’s pool either as advertised by TUI. There WAS an adults only outdoor pool which is now emptied and closed off to the the guests use- utterly ridiculous. We walked past and saw it all boarded up. The bar staff seem miserable and just sit on their phone and smoke when they’re not serving guests. The pool does not open until 10am. I didn’t like this at all. We had breakfast at 7am and then headed to the pool and by 9am it was boiling but you’re not allowed in the pool until 10am. I’ve never been on holiday when the pool opens so late. The snacks at the pool bar are only ham cheese and tomato rolls so no good for vegetarians etc. there is also a cabinet next to the fr
Terjemahkan