Ulasan Wingate by Wyndham Springfield

Dear Wingate by Wyndham Springfield, My name is Diego Duran, and I recently had the pleasure of staying at [the Wingate by Wyndham Springfield. I am reaching out to you to express my concerns regarding certain aspects of my guest experience. During my stay, I noticed that the front desk staff was not as friendly as I expected. In several interactions, I perceived a rude attitude, which negatively impacted my customer experience. I strongly believe in the importance of courtesy and friendly service in the hospitality industry, and unfortunately, I did not experience that during my visit. She also denied me access to the manager. Additionally, I want to point out that I was assigned to an accessible room despite not requesting such a configuration. I understand that there may be limitations in room availability, but I was surprised that I was not consulted about this assignment, as I might have had different preferences. I appreciate your attention to these matters and trust that appropriate steps will be taken to improve the quality of service. I am confident that, with your intervention, these concerns can be addressed to ensure a more positive experience for future guests. Thank you in advance for your time and consideration. I look forward to receiving a prompt response. Sincerely, Diego Duran My room 105, 02/17 to 02/18