Hotel Spa di Cape Town

The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town. We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay. We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later. The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this. Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained. Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.

The hotel is situated in a very nice area and very very safe. Would definitely recommend to anyone wanting to stay in Cape Town.

Staff were very friendly. The room was comfy, but not the cleanest & things were painted over to seem new. However, it was clear the hotel is in need of some TLC. Overall, it was okay for a short stay. I don't think I could've stayed there longer than a day or two.

Loved it beautiful view of Table mountain, breakfast was great but needed more staff to assist with the amount of people. Very busy.

The duty Manager, Victoria, was great and very accommodating. It was our wedding anniversary and Victoria accommodated our request for a view facing Table Mountain. We were very happy about that. The housekeeping staff were brilliant, always smiling and joyful to all guests making them feel welcome. In terms of the restaurant/breakfast area, it was quite disappointing as we noticed some guests receiving more attention than others, and at times, felt as though we were ignored and invisible. Unfortunately, on our last day, we bit into a sharp and hard piece of what seemed like bottle plastic in the food from the buffet section. When alerting the restaurant staff, they did not really seem bothered about the danger it had should we have swallowed it.

I had an amazing stay. I will definitely go back and I would recommend it to anyone. Excellent services and amazing staff.

地理位置優越，酒店雖然有點老，但是整體乾淨衞生。早餐也不錯。亮點是酒店有穿梭巴士前往waterfront。

Great team with amazing hospitality. I always stay here in CPT due to price and proximity to CBD. The rooms are a bit plain, but the beds are comfortable and bathrooms are adequate. Definitely feel safe with 24 hour security. Best value I've found in the area.