Hotel Spa di New York

The location is nice, close to Times Square. The hotel is clean, as other Hilton hotels. Breakfasts are good too, with very pleasant service. But there are some things that left that bitter feeling after my stay that I would like to share. 1. Destination charge. This is the second Hilton hotel in New York I have stayed at, and both charged additional USD35 for so-called destination fee per night. As the receptionist said, it’s MANDATORY. This 35 dollars are charged per day and the guest must use it the same day, they don’t even accumulate. How do you spend it? In the hotel restaurant or bar. What can you buy with it? Three bottles of drinking water, or two cans of beer…. Why am I forced to spend my money on the things that I don’t need and that are so overpriced? You already charged me for the room, and I happily paid for it. 2. The hotel page here shows a picture of “swimming”. It’s a rooftop swimming pool. I was excited to have a chance to spend some time in the pool. The reception said there was none. Please remove the picture from the page, as it is misleading. 3. There is no tea or coffee in the room. That’s the amenity available in every hotel, even the cheap ones. But when we called the service, they said: no, we don’t offer coffee or tea. But they did bring us a kettle:) I can see that it’s not listed in the available amenities here, but I didn’t even expect that. It’s such a little thing that makes your guest’s stay more comfortable. Anyways, it was quite a pleasant stay despite these unpleasant details. Thank you.

Highly recommend this hotel with great location which is 5 mins away from subway,train and bus station. Tons of yummy food around and just walking distance away. Clean room and nice customer service.Better free breakfast than other hotels nearby. It is a good choice to stay definetly.

I have to say that old money men have pretty good taste. Because the hotel has a good impression of Chuan Jianguo. The quality of the entire hotel is very high, and the guests are full of old money style. The gym is unified with the Technogym brand, which is actually not what Ctrip advertises. In addition to the high-end configuration, there are occasionally some small technological surprises. It is just across the street from Central Park. The location is extremely friendly. Willing to stay again.

After all, it's a new high-rise building, the location is OK, but the air conditioning temperature can't be adjusted high. I asked a worker to fix it. One room was fixed, but the other one was not fixed. It was still quite cold at night.

When I checked in, the hotel front desk said my credit card couldn't be used! Later I found out that there was a problem with the hotel check-in system! I had to wait for a full hour and a half. When I entered the room, I found chocolate on the floor that had not been cleaned up. The rooms provided are also corner irregular rooms. I couldn't stand it anymore, so I called the hotel to complain. Someone from the hotel inspected the floor of the room and upgraded me to another room. Ctrip conducted customer interviews, learned about the situation and communicated with the hotel, and finally Ctrip provided a service plan! Thank you to Ctrip staff for their responsible spirit! The hotel is nice and the restaurant service is good! The quality of management staff's work and customer service quality need to be improved (to be worthy of the hotel brand's image among customers).

As an IHG member, I am glad I picked this intercon hotel to stay in for our NY vacation and my Carnegie Hall performance debut trip. This hotel is in central location and all staffs, from doormen, concierge, frontdesk and cleaners-- all were excellent! We'll use this hotel again if we come back to NY.

Facilities: Very satisfied. Second time staying here. Free hot water and coffee. Very friendly. Hygiene: Very clean. The elevator is very fast. The weather is also very good. Environment: Very good. Highly recommended. Service: 100% praise. You can also check in early.

My friend said the location is remote, but it is quieter than Times Square and Central Park. If you want to be quiet, you can live here. There is a big supermarket opposite where you can eat and buy food. Ask the front desk for a hot water bottle

Offer a free shuttle bus to the airport. Quiet and clean. It's nice to have a rest before or after the flight here.

We recently stayed at a hotel in the heart of New York City, and it exceeded my expectations. The location was perfect—just a short walk from the 9/11 Memorial and Battery Park, where we easily caught the ferry to the Statue of Liberty. The hotel offered a complimentary breakfast, which was a great start to our days of exploring. Our room was spacious and comfortably accommodated three people without any issues. It was well-maintained and provided all the amenities we needed. One of the standout features was the $25 voucher provided daily for the minibar, which was a thoughtful and appreciated touch. Additionally, the area around the hotel had plenty of shops, making it convenient to pick up anything we needed or enjoy some shopping. I would highly recommend this hotel to anyone looking for a comfortable stay in downtown New York with easy access to major landmarks and excellent amenities.