Hotel Spa di Kota Makati

Kamar hotelnya sangat nyaman dan bersih! Staf hotel sangat sopan dan layanannya sangat baik! Satu-satunya ketidakpuasan adalah saat makan pagi, pelayanan staf restoran agak kacau. Pada hari pertama makan, staf restoran mengatur tempat duduk untuk kami dan meminta kami mengambil makanan terlebih dahulu karena harus membersihkan meja makan. Namun, ketika saya kembali dengan membawa makanan, saya menekan Saat saya sedang mengantre di meja makan, sepertinya pelanggan lain sedang menggunakannya, dan saya bahkan tidak tahu harus pergi ke mana dengan makanan di tangan saya! Itu sangat mempengaruhi mood saya dan membuat saya merasa sangat malu! Pada akhirnya, staf mengatur kursi lain untuk kami, tetapi itu mempengaruhi suasana makan saya😑

Ini adalah kedua kalinya saya menginap di *****anjung Manila. Saya telah berada di sini sekali dalam 18 tahun dan kamarnya telah direnovasi, tetapi tidak banyak yang berubah. Pelayanan front desk masih efisien dan ramah. Kualitas sarapannya juga cukup baik, tetapi makanan Barat banyak dan Cina sangat sedikit. Anehnya, pelayanan di foyer yang dulu mengesankan itu dengan harga yang murah. Setelah mobil kami sampai, banyak porter yang ada di sana, tapi tidak ada yang membantu kami menarik pintu atau bagasi topi besar di pintu. Oke, tapi sekarang orangnya sudah berubah, saya hanya berbicara sendiri dan tidak membukakan pintu untuk tamu. Kemudian, petugas keamanan membantu kami membawa barang bawaan kami. Masalah pelayanan yang sama juga terjadi pada wanita muda yang duduk saat sarapan. Hotel profesional, tirai anti tembus pandang dibuat seperti ini, sayang! ! !

Saya sangat puas menginap di New World Makati Hotel, dan saya sudah memesan lagi untuk kunjungan saya berikutnya... yang menunjukkan betapa puasnya saya!! Saya tiba lebih awal dari waktu check-in resmi, dan stafnya sangat membantu. Mereka dengan ramah membantu saya menggunakan pusat kebugaran terlebih dahulu, sehingga saya bisa mandi dan menyegarkan diri setelah perjalanan saya. Sikap baik hati ini sangat berarti dan langsung memberikan kesan positif selama saya menginap. Sepanjang kunjungan saya, tim selalu profesional, penuh perhatian, dan benar-benar membantu, selalu bersedia melakukan yang terbaik untuk memastikan kenyamanan dan kemudahan. Secara keseluruhan, pengalaman saya lancar dan menyenangkan, dan saya sangat menghargai keramahan yang diberikan. Saya sangat merekomendasikan hotel ini dan berharap dapat kembali lagi minggu ini 😊

For a 5 star hotel, the service is very annoying. They would call me randomly to ask for feedback a few hours after I checked in. They would knock on my door early in the morning while I'm still sleeping to do a ”room check”... On the day of my check out, I had a knock on the door a bit past 9am, I ignored it as I was still in bed but they kept ringing the bell. I finally got up and the lady asked ”is there anything I can help with?”. Yes leave me alone. I went back to bed to rest and then got a phone call soon after as a reminder that check out is at 12pm. It's not even 10am yet and your staff already interrupted my sleep twice. Trying to get the room clean involves multiple phone calls. Once I left it to see how long it would take but at 6pm, I had to call since they never came during the day. Another time they cleaned, the cleaners said they ran out of towels so there would be someone who would deliver soon. I forgot about it until we went to have a shower and then it took almost an hour for the towels to arrive so we had to wait to use the bathroom as they took away the dirty towels so we didn't have anything to dry ourselves. Don't order room service. The food is very bad. I actually gagged on a drink they prepared. The TV is very old, they are still using cable technology. WiFi is patchy. Trying to get up and down the lift is a nightmare if you come at the wrong time as the line gets backed up all the way out into the street. My girlfriend was stopped by over eager security staff when she was trying to leave to buy some snacks as the room service meals were so bad even tho she had a room key and they would not let her up to the lobby on the 6th floor without me. Instead, I had to go down and pick her up from the ground floor where she was sitting in the corner like she was in trouble.

Great staff, very helpful and responsive. Cleanliness is okay. Great location with a lot of restaurants around and also near the pier, very accessible and not so far to the main tourist attractions.

The room shows signs of age and wear, with some visible deterioration, such as peeling paint on the bathtub and mold beneath the silicone. The mattress is quite firm, with the inner springs noticeable at times. Despite these issues, the room offers a comfortable and home-like atmosphere that made my stay pleasant overall. The front desk staff were exceptionally accommodating, especially Jerico, who was consistently attentive and responsive to all my requests.