Hotel Spa di Hurghada

An overall bad experience. Despite the superb facilities and comprehensiveness of the hotel (private beaches, a variety of food buffets, etc.), the service was absolutely terrible. As I stayed 2 nights more than my friend did in the same room, they wanted to keep my friend's passport at the reception to prevent my friend from just free riding all the services in the hotel. Let's say this is reasonable; however, they were so insecure that they need to watch my see my friend's uber to arrive at the hotel lobby before they could finally return her passport, and they said even if my friend just stayed at the hotel lobby overtime (without using anything), she needs to pay. Like seriously ***. Minor inconvenience: - Needed a charging cable in the midnight, requested at the reception, rejected. They said I could keep my phone at the reception but could not lend me a single cable. - Poor wifi connection in my room, asked for help at the reception. The receptionist said if the phone is working in the room, then they could not do anything. The problem remained unresolved.

The accommodation is OK, the room is big, but it doesn't match the pictures. There was a small episode when contacting the customer service. It's a five-minute walk from the beach. The hotel has not been renovated yet, but the swimming pool and other facilities are open. The atmosphere is very good.

The room can't see the sea, there are large equipment downstairs outside the window, and the noise is loud. The facilities inside the house are old. The hotel's beach is small, more like a cove. The room rate includes three meals, which is not too rich and has not changed much. After two days of eating, I am slightly tired.

The hotel is located in Soma Bay on the Red Sea, more than 40 kilometers from Hurghada Airport, not the majority of people living in Hurghada and Marti Bay. This position has advantages and disadvantages: the disadvantage is that there is no supporting business, there is no business to buy, no way to take a taxi, only the hotel car (no expensive); the advantage is quiet, the entire bay only Westin, Sheraton, Kempins Base and a diving club, so the beaches on the other side are European and American foreigners, did not see other Chinese. The Westin’s beach is far from the hotel and the hotel will be transported with the shuttle bus, so it is inconvenient to play with the sea. But we went to the Westin golf course, which was great. The facilities of the hotel are of course good, the building is renovated and the room pool gym breakfast, etc. are top notch. But I have to spit on the service. When checking in in the lobby, the attitude of the front desk was polite on the surface, but the room for us was particularly bad. I specially booked the golf sea view room and gave it to the far side. Since Soma Bay has not been fully developed, it is now undergoing major construction, giving me only 200 meters of work space in the room, which seriously affects the landscape and rest. I suggested that I had to change a room. The front desk lady was very reluctant to say that there was no sea view room. Then I insisted on asking, only to say that there was only a lower floor facing the room on the edge of the atrium pool. Later, when I was playing, I was close to the original room and found that there was no one in the area. If I stayed, I was the only one who lived near the construction site. After returning, I complained to Ctrip, and the hotel actually told us that Ctrip had changed the room. The sea view room has been upgraded to a pool room. The room service is basically not available. The service during the meal is also normal. After pouring the coffee, even if you add milk and sugar, you will walk away without much attention.

It was the best experience I’ve ever had in my entire trip, nice location, nice food, nice staff, very clean, we will come again hopefully. Thank you.😊😍

The location and outdoor environment are very good, but the room is too shabby. The plug of the wash basin broke on the first night and someone came to repair it. The air conditioner leaked on the second night and it leaked again in the middle of the night. The shower water was not hot. One of the bedside lamps was broken because it was a power problem rather than a bulb. I was too lazy to fix it. The buffet restaurant is very crowded every day, mostly German tourists. The staff is OK, but not bad. The only advantage is that the sea view is beautiful and it is only a few steps away from the beach. The room staff is very nice and even made towels for us.

I was so impressed by this hotel. It is best to go all-inclusive. The dive Shop on site is a paddy five star and really good. The instructors and dive master is very experienced and the boats good quality. They were full so put us in twin smoking room where we had booked king-size double non-smoking and they upgraded us to a suite. The food was excellent the variety and quality very good and the staff excellent, very attentive. And everybody was happy. I would highly recommend this hotel.

Neverland ( jungle aqua park ) It was one of my best resort from 15 years ago , I been there more than 30 times , last two years each time I been there I find magic , we can’t say renovation or upgrade but magic , The aqua park is triple the size , there is elevators on all games , there is parts for kids and adults and art room for drawing , play station , fun is the only you do from the early morning till you go to sleep , the latest upgrade was the midway which is amusement park for after sunset activity with plenty of games all included in your Stay , even they don’t forget cotton candy and pop corn all the time , ice cream , crepe , waffle , The restaurant every where , I can’t say how many , because I don’t have time to attended all of them , but more than 12 restaurant and cafe , I am trying to look for missing item but there is only perfection , There was a bike for whole family riding together in new style bike can be used by all family Thank you Mr kamel Abou Ali the owner of pick Albatros , Your are magician in your field , you know how to make people happy ,

A hotel that exceeded expectations. Located in Africa, it maintains the usual Hilton standards. It's a pity that I only stayed for one day. The front desk was great and helped with the upgrade and delayed check-out to 2pm. The beach environment is nice, but you need to exchange towel cards at the front desk in advance before you can use them, which is not very convenient The breakfast is very rich, with a European and American flavor Opposite the hotel is a large mall with many restaurants and Carrefour, and the price is very cheap

Awesome hotel! The hotel staff are very enthusiastic, the buffet restaurant is very large and there are many things, and in addition to the main restaurant for dinner there are 7 different restaurants to order, and the all-inclusive cost is very worry-free. Many Russians come to vacation, and the hotel's private beach can snorkel and see a lot of fish. In short, very satisfied, next time I go to the Red Sea for vacation, I will choose this hotel!