Hotel Spa di Liyang

💯The lady who checked us in on Day 1 was very good, but the staff did not wear any name tag so I can’t remember her name. We found that she is the only one who was prompt and alert to guests needs. She helped upgrade us to a room that is more handicap friendly, as my husband was on crutches. She also helped us order takeaway using her private mobile phone when the restaurant on site was closed for lunch as we had no china mobile phone number to order take away. 💯The location is great by the lake and near the Tianmu Lake scenic park. 💯Outdoor hot spring staff on duty are attentive and polite. She even instructed the buggy driver to the nearest point to pick us when she noticed that my husband had difficulty walking. However the buggy driver did not pick us from the recommended point as she gave the excuse that her buggy driving skills are not good enough. Therefore we had to walk a longer way to be picked up, which puzzled everyone as there was more than enough space and a road for buggy entry…. ❌ Not enough staff, especially at dinner and breakfast. Food is slow to come at dinner even though we pre-ordered. Waited 30 mins and more. Staff are loud clearing the crockery, and had no sense of regard for those still dinning. ❌tour groups arrive in the evening by the bus load. The hotel did not feel premium with the crowd who were very loud. ❌the private hot spring in the room only had a fixed temperature of more than 40 degrees which made it very uncomfortable when the external temperature is more than 30 degrees. The solution was to mix it with cold water via tap, which was very slow and impractical. The hot water needs to be filled up by the staff, and you have to call them. ❌not suitable for those with difficulty walking or elderly. ideal to have your own car. 🤔Overall, I did not feel that I made a good choice with this booking. There are others private hot spring room near Yu Shui hot spring / Bamboo sea area for a better value and premium feel. 🫥I would also caution against the 100 yuan fish coupon - it is a discount coupon to offset about a third of the price of the dish, not a complimentary coupon for a fish head casserole. I did not receive the welcome gift so I can’t comment. The public hot springs has 4 pools.

整個親子行程體驗比想象的好很多誒～一開始打電話給前台問一些問題感覺前台非常不專業，感覺可能這個度假村不大行，結果實際體驗下來倒是還不錯的～ 管家是艾力，提前加了微信，也非常及時回覆我們所有的問題～雖然別墅區去哪裡都要接駁車，但是基本都不需要等，提前幾分鐘羣裏説一聲，很快就到了～ 度假村裡活動很豐富，手作有幾種選擇，很快就能做好，含金量比較低，我們做了扇子，錯過也不可惜～ 馬路隔壁牧場蠻可愛的，有小羊，羊駝還有小兔子，可以買胡蘿蔔喂～ 松果酒店門口有個無動力遊樂場，週六下午小盆友挺多的，小盆友們都玩得很開心～ 蹦床樂園衹能兩個人進，小朋友也很喜歡，説第二天還想去😂😂 温泉我們是晚上去的，裏面人不是很多，竟然還有麻將池，牌是齊的，還能直接搓麻將，真的滑稽。。 我們定的別墅兩居室真的太適合帶小孩來了，兩個小朋友都玩瘋，如果天熱一點還有個單獨的游泳池可以用，就更完美了！ 下次再來吧哈哈～