Ingenia Holidays Soldiers Point

I hate writing a bad review but one was completed and sent to Ingenia and I don’t think they even bothered to read it. If they did they were being seriously sarcastic with their standard reply. Poor loyalty from them. We always rebook, same site, if we’ve had an enjoyable time. This time it wasn’t honoured. Sarcastic comments made as we took the Seniors deal and were not happy with being moved. Really spoilt the holiday, it’s a nice park for kids but very noisy. Grounds and activities are lovely. We won’t be back. To the manager…please take comments seriously. This might be of no concern to you but it is to us.

The park itself has lots to offer children and that is what attracted us to go there but the cabin was horrible. We paid $3000 to stay 4 nights over the Easter break to stay in the worst cabin ever. That's $750 a night! We feel so ripped off. We stayed in a 3 bedroom cabin which had the smallest bathroom ever, most ensuites are larger then the one we got and it had no bath for the kids. The ensuites for the campers is TWICE the size of the bathroom we got... for 6 people! The main area had A/C right under the dining table and no fans and even though it was a cool Autumn, the cabin was a hot box. The A/C didn't travel down to the bedrooms which were only fitted with small fans on the walls, not ceiling fans and those rooms got HOT at night, there was no air flow even with windows open 24/7. The Internet didn't work well in the cabin and wasn't compatible to work on the TV so we couldn't connect Netflix or any other TV apps. We were supplied 2 rolls of toilet paper, no sugar and 5 glasses for 6 people. Horrible metal chairs for the dining table. Our porch seemed to be the only one without a BBQ which would have come in handy as the oven was horrible. it took 2hrs to cook anything on it, whether it be the stove or oven as it seemed to keep shutting off. It looks like most of the cabins have been updated but we were unlucky enough to get one of the old, run down ones that hasn't been, which is fine, but charge accordingly. the saying ' you get what you paid for' well... we paid a lot and didn't get much! ---Avoid the Caranday Cabin---

What a fantastic park! We had a wonderful time. Staff were very friendly and helpful with any queries we had. We stayed in a cabin, the cabin was lovely and clean, had all the cooking utensils and full size fridge. Comfy beds. Cabin had a bath which was handy for our toddler. The park has a indoor and outdoor pool. We only used the indoor pool as it was still a bit cold & raining and the indoor pool was great we went early in the morning and had it to ourselves. The park has great play areas for kids. A indoor soft play style for toddlers, jumping pillow and outdoor play equipment. We saw there is a bowling alley too we didn't get a chance to try it. Hopefully next time we visit. Great location next to a bowling club and the beach across the road. We had a fun time, looking forward to visiting again soon.

We really enjoyed our stay at Ingenia Soldiers Point. Kids enjoyed the indoor pool and all other facilities like ball pool, jumping pad and play ground. Facilities are well maintained and staff were extremely friendly.only thing that doesn’t satisfy was the Wi-fi. We were hardly able to connect it at the property, but it was a bit better outside the property. Overall, very good experience and will come back again.

One of the best parks we've stayed at, we will definitely come back! Plenty to do for the kids and lovely staff at reception. We stayed in an older/smaller cabin, but the virtual walk through was so helpful in helping us to pick something that we wanted and we knew exactly what we were getting, which is always helpful with kids. We left before the weekend so kids were a little upset about not getting to go bowling, but there was plenty of other options to keep them going indoors and out. You can also walk directly through to the Bowlo next door. Loved our stay :)

Great place to stay with kids - unfortunately the indoor pool was closed twice :( no supervision or restrictions for the pools which made it a little unsafe but other then that was a great stay for all ages from age 2 to 8 my kids are.

Excellent stay. Nice amenities, clean, close walking to club, pub & restaurant. Good staff.

Had a fantastic stay with our toddler and baby recently. Hard to imagine a more perfect place for 3 year olds (any age really). So many fun options like the jumping pad and indoor playground, together with all the natural elements around the site and the excellent customer service. Having restaurant options next door and different beaches within 15mins drive just caps it off. Will definitely be back!

Stayed in cabin facing the grassed area. Cabin older style. No oven or washing machine. Second bedroom with 4 bunks was very small, we squeezed 3 young kids in there. Very basic cooking equipment, old brown rusty toaster, horrible brown exhaust fan. Pros - close to bowling club next door with great kids playground, close to restaurants of Bannisters, Cheeky Dog pub was great and excellent cocktails! Facilities are old and worn, indoor pool was good however outdoor pool freezing, not heated. Best bit of park was kids activities during school holidays, dance class and karaoke were great.