Verified traveler
8 September 2023
I was in town for some business and usually stay at a Holiday Inn because I typically receive consistent service from this brand. However, I knew this stay would be different as soon as I checked in. My business associates and I were checked in by the front desk clerk named Jessica, who had a very nasty attitude. She was rude and condescending, but I overlooked it because I thought she was maybe having a bad day or ready for her shift to end. The elevators may need to be serviced soon because they were making weird noises and running slowly our whole stay. Once we got to our room, we noticed it was a bit dirty, which isn't too much of an issue, since I ALWAYS travel with cleaning products. The bed had hair on it and some unrecognizable black powder substance. The telephone was also sticky. The breakfast was typical, which was the best part of our stay. The only other thing is that we learned a day before we were supposed to check out that we had to leave early for an emergency meeting at 4:30 a.m. I went to the front desk to ask about a Grab & Go breakfast and low and behold Jessica was there. She, unfortunately, still had a funky attitude. She asked me why I was asking her when she didn't know what I wanted her to do and that I should just ask the kitchen staff instead. Well, I did ask the kitchen staff and they told me she was the one I was supposed to ask. I was upset about getting the run-around but later that day I talked to Elisha and she was nice and fixed it for us.
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