Ulasan Four Points by Sheraton Singapore, Riverview

Lumayan sih amenities hotelnya kalo mau nambah harus ke deket kolam renang dan bayar overal makanan nya oke sih yaa lumayan udah jadii Ambassador Elite

Kamar bersih, nyaman, pemandangan indah, tetapi ada banyak kekurangan di lapangan. Secara khusus mencari kamar hotel dengan bak mandi untuk retret mandiri dan saya berkesempatan mengunjungi hotel ini melalui trip.com dan dinyatakan dalam platform promosi mereka menunjukkan bahwa kamar premium dilengkapi dengan bak mandi dan dengan lokasi antara level 5 hingga level 21. Sedihnya , itu tidak benar. Menghubungi layanan umum hotel 4 kali dalam 30 menit dan semua yang mereka katakan kepada saya bahwa garis meja depan sudah aktif dan akan MENCOBA untuk menghubungkan saya. Saya benar-benar tidak perlu menyentuh apa pun dan hanya duduk di sofa kamar menunggu panggilan mereka. Sangat tidak efisien datang dari hotel bintang 4. Akhirnya manajer bella menelepon. Menyatakan ada miskomunikasi antara pihak hotel dan trip.com. Bathtub hanya tersedia di tingkat yang LEBIH TINGGI. Menggunakan kata-kata OUT OF GOODWILLS untuk menawariku pertukaran kamar. Mengapa aku yang disalahkan atas semua ini? Mereka bisa saja memeriksa saya dan meminta trip.com untuk mengembalikan uang saya. Karena dengan jelas dinyatakan dalam gambar trip.com bahwa bak mandi tersedia dan kamar mereka ditetapkan antara tingkat 5 hingga 21. seberapa tinggi tingkat/tipe kamar, bolehkah saya tahu apakah hotel ini memiliki bak mandi!? Saat check in hanya ada 3 counter yang melayani dengan antrian super panjang dan tidak berpindah-pindah. Saya sebenarnya sangat senang melihat 4 desktop mac dengan mesin pembayaran yang dapat membantu kita melewati antrian untuk melakukan check-in mandiri. Gagal. Sistem tidak mengenali rincian pemesanan saya dan meminta deposit penuh untuk menyelesaikan check-in. Frustasi/untungnya, mesin pembayaran sedang tidak berfungsi. Itu tidak menyala sama sekali. JADI, setelah menghabiskan begitu banyak waktu mengikuti semua instruksi dari kios chek mandiri, saya harus meninggalkan proses dan mengikuti antrian panjang. Tidak terlalu efisien. Oh, kamarnya juga belum siap pada waktu check-in. Saya harus menunggu selama 30 menit. Saya cukup bersyukur bahwa staf memang mencari saya untuk memberikan kartu kamar saya. Selanjutnya, membayar sarapan prasmanan di restoran empat titik. Pilihan makanannya beragam dan cukup enak. Paman India yang sangat ramah berlarian sambil berkeringat menyiapkan kursi untuk pengunjung. Tapi kerumunan orang yang makan sangat buruk. Suasananya sangat kacau, seolah-olah saya sedang berdiri di tengah-tengah kopitiam. Beberapa pengunjung benar-benar mengambil makanan dari nampan dari kapasitas piringnya dan akhirnya membuang 50% dari makanan tersebut. Di tengah waktu makan, ruang pribadi saya terasa sungsang. Kerumunan bertambah begitu besar sehingga seperti tidak terkendali. Saya didekati oleh orang asing yang membawa piring dan minuman di tangannya untuk berbagi meja dengan dia. Mendekati pelayan dan diberitahu bahwa itu adalah fullhouse, mereka tidak punya pilihan dan saya harus mengakomodasi itu. Jadi ya, ini SANGAT tidak nyaman. Saya di sini bukan untuk mendapatkan praktik makan jajanan. Itu terlalu membuat stres.

Hotel normal sejauh ini, kamar bersih yang bagus, tempat tidur dan bantal yang nyaman, tidur yang nyenyak !!

It’s just a walk away from food, entertainment and amusement. Sheets are pristine in white. Pillows are comfortable as you drop down into slumber. Fruits to keep you satiated and a healthier alternative to snack on 😄. If you’re driving in, parking is readily available at $10/day.

Loved this hotel, especially the free fruit and awesome gym! Nice rooftop pool, but the ladies' sauna was broken. Laundry's $12 a wash, self-service. Breakfast was so-so, lots of fried stuff, could've used healthier choices, but they had a good selection.

Good, clean stay. View was good, facing nearby buildings but it was fine as it had a good outdoor view too with the surrounding trees and water.

There is bit of not good smell at room. Apart from that, everything seems fine. See if they hv a la carte breakfast - don’t want to eat too much (n it is breakfast buffet n difficult to control - would like to try various varieties n as such, will overeat).

Very good location. MRT close by bus stop across the road. Behind along the quay there are nice restaurants and coffee shops. Great to walk, run and take in the life of the residents in the area.

I got room facing river. Lovely view. Although not near mrt, bus stop is just right in front of the hotel. Good choice is quite ample. Rooms are well appointed and housekeeping staff is friendly.

The place is clean but unfortunately we switch no disturb knob by mistake and so the room is not cleaned for one night. However, they provide towels and offer to clean right away. The knob is next to room power switch and so it can be easily push by mistake. The place is next to the river and so very good scenery.

I enjoyed my stay but my only comment is that the room is a bit small. In addition, room Service food choices is limited.

Overall pleasant stay in a prime location hotel. Also, near to metro station by walking distance.

The overall service attitude is not so good. Especially during one time when one of my friend came for visit and had a carpark ticket, we went and ask whether there the hotel provide free parking for guest, the person who attended which looks like the manager , male with spectacles responded rudely asking whether we are members of the hotel, which after he check wasn't replied rudely like we shouldn't ask for such low discount from the hotel. At least give us the respect as guest staying at the hotel and answer nicely that carpark is not included. And he continued to communicate with his staffs and raising voice on other matters. Stayed here more than one time, location and room are great. But service wise not so. Also during breakfast at the outside open area, the birds will come eat your food on the plate if unattended. hotel provide a cover to protect the food. i wanted to get more food and cover one of my plate that i want to come back to continue while another plate i ask the waitress to clear it so that the birds don't make a mess out of it. And when i come back, the whole floor and tables was covered in food, next thing you know the a new waitress comes and spoke rudely that I should cover my food properly and not create a whole mess out of it. After telling her that i have instructed immediate clearing before i left, the answer given is that we are quite busy you know having lots of things to do. Lucky i took a photo of the great environment during breakfast. There is only one guest seating behind me at the outer area. So conclusion comes in that the manager's attitude spreads throughout the whole hotel. This should be one and only negative review in trip.com. Push up the attitude and you guys are great!

Wonderful place to stay and enjoying the good food and have a very great night sleep.