Ulasan Amrise Hotel Kitchener, Check in 9PM, Check Out 8Am

Tidak ada porter, kamar sempit, lift kecil hanya lokasinya aja yang strategis

Waktu check-in dan check-out tidak masuk akal. Check-in setelah pukul 21.00 dan check-out pukul 08.00. Lantainya kotor, soket pengisi daya rusak, dan layanannya tidak bagus.

Saya tiba di hotel pukul 17:35 hari itu dan check in di meja depan sekitar pukul 21:42. Namun, saya melihat bahwa kamar 507 yang diberikan kepada saya sangat kecil. Saya telah memesan kamar yang besar, jadi saya meminta seorang wanita Malaysia di meja resepsionis untuk mengubahnya. Dia mengatakan bahwa saya membayar sangat sedikit dan hanya bisa tinggal di kamar kecil. Setelah berdiskusi sekitar 40 menit, dia memberi saya kunci ruangan besar 517. Namun, kunci pintu kamar 517 rusak dan pintu dapat dibuka tanpa kartu kamar. Saya kembali ke meja layanan di lantai 2 dan meminta untuk pindah kamar. Kemudian, saya mendapat kunci kamar 317 dan butuh waktu tiga jam untuk memindahkan barang bawaan saya ke kamar pada pukul 00:40 tanggal 7 April. Itu adalah cobaan selama 3 jam sejak pertama kali saya meminta untuk berada di ruangan besar yang saya bayar. Pelayanan dari wanita Malaysia ini sangat buruk, dia memarahi saya, mengarahkan jarinya ke hidung dan wajah saya, dia memegang pergelangan tangan saya dengan tangannya, mendorong saya dan menyuruh saya kembali ke China. Manajer hotel mengatakan bahwa platform telah membuat kesalahan pada foto kamar dan mereka telah meng-upgrade saya secara gratis. Setelah itu, saya berada di kamar dan jantung serta kepala saya terasa sakit, tetapi saya berharap mereka dapat membantu saya menemui dokter. Lalu wanita Malaysia dan manajer itu memanggil saya dengan sebutan *** dan mengatakan saya berbohong serta mengancam mereka. Kemudian saya berangkat sekitar pukul 08.20 tanggal 7 April, dan saya berharap dapat menghukum hotel ini dengan berat

Great stay in AMRISE HOTEL KITCHENER. Much appreciated for the hotel offered me a tatami design room with a very good price. The room is clean and spacious enough for me to repack my luggage.

It was a good experience. The service was ok, and the facilities & environment was good.

Bad experience as first night aircon break down and we have to change a room. Rooms are very small. And after change room, the aircon auto turn off by itself after 8-10 hours use. So slept till midnight may have to wake up turn on again. Other than that due to change of flight we need to extend till evening. So spoke to an operator, they mislead us if extend till 6pm have to pay sgd100++. So when we said if this is the case, might as well we purchase one more day. So we proceed to pay for one more day in trip.com. After that we bring the booking to front desk and expect them to continue but end up they say cannot. After negotiating we paid cash sgd80. So we ask them to cancel our booking on trip.com. They say cannot cancel and refund. Ask us to contact platform. And we did but platform said, that depend on the hotel side. Pushing responsibility. So basically we suppose to check out at 12pm and we extend till 6pm. We total paid sgd152. Horrible as their front desk don’t speak well English. And their conversations are so misleading. In Singapore I strongly believe paying this price can get some hotel which rooms are bigger and won’t have aircon issue. It’s so irritating when sleep half way. Aircon dead and u have to wake up and switch on again and also the hotel next to roadside. The car honk loud enough to wake u up any point of time. I don’t recommend this hotel. And whole hotel have kind of old building smell. Really turn peoples off.

The hotel is just a short walk from Farrer Park MRT, making it very convenient. There are plenty of 24-hour eateries nearby, which is a big plus. The front desk staff was friendly, and the check-in process was smooth. We were pleasantly surprised with a free room upgrade, which showed great hospitality. The room was clean, and overall, it was a great experience for the price paid.

Good, very convenient

Room cleanliness can be improved, many stuff left in the hallway too which blocks the path for proper walking but overall for the price no complaints

Good location, easy access to food and nearby to the MRT Station

Service was bad. Was told room was ready earlier but need to pay extra $20 for early check in.

Location is quite and nice to chill. Highly recommend.

Very good service. I am happy with staying this hotel

The room was so dirty and smelly. And there was a cockroach.