Koncept Hotel Benedikt

I was in this hotel in 2020, and other times before, I always liked so I decided to come back again for this time, well probably the last one. Arrived, there's no anymore the reception, so it's completely automatic the check-in, which I can accept if I could be informed before, in front of the door I was without a battery of my phone so I couldn't download the APP necessary to enter, I waited for someone else to open the door (I didn't receive the passcode to open the door even). Finally, I could enter (open my computer to check the reservation), I got the card pretty smooth, I reached my room and there were 2 beds, I asked for one king bed and in my confirmation was indicated but as no reception, I couldn't get a different room. the room is the same as in the past, cozy and very clean but everytime I used the shower, the water went out and the floor was complete cover by water I checked wifi and it didn't work at all in the room, I had to go downstairs on the first floor to have the connection and sit down on the stairs, also here, without reception, I couldn't ask for support.

No reception services, after booking i didn't get any reservation code so to open the door...to get inside and be able to self check-in i have to call a service number....once in the room, light is not working, TV also last night was not working,, today no towels....really the worst hotel experience of my life.