Horus Paradise Luxury Resort - All Inclusive

No 24hr snack bar, food catered for one diet type- onions, tomatoes, sprouts in mayonnaise! Stale bread, Terrible Wifi in room 20e but charged double as it was used by 2 devices, then charged for 2 extra days and threatened with police if i didnt pay it. 6am start if you want a sun bed as there arent enough, not nearly enough parasols. People were fighting over them and police were called. Predominately catered for Russian guests as they were main clientele. Staff speak very little english- bar staff cant get a drink order correct. Room old and falling to bits, patio door wouldnt close properly. Bag and towel stolen from room. Room was also dirty even though cleaners in daily. Constantly hounded to buy from sellers from the (all inclusive) hotel walking round the pool. Came home with anxiety through the roof. 2 adults, 3 children

Hotel complex is huge, therefore noisy especially when full capacity in summer. We had family resort room on ground floor, on the right side of the picture. Room was big but with old furniture, broken chair, dirty toilet and bathroom. The worst was horrible smell there. Cleaning was everyday but it needs proper cleaning. Entire hotel area seem to me old. I believe staff is doing great job, in restaurant - tasty food despite of quantity, garden well taken care of, entertaiment team doing fun. Many activities for kids, water park, rope park… Pictures on hotel page looks much better than actual. Hotel just simply needs to renew. Good luck.

We arrived at 1am and were told there is a 24 hour bar that also serves food. There were no staff at the bar to serve drinks and the food is whatever they have left over from the evening dinner service. There was nothing left and no one was serving/preparing fresh food. The room was a good size but it was not clean. The carpet was heavily stained. We were travelling with a 2 year old so required a travel cot. This was not in the room when we arrived and took 3 hours for staff from the hotel to deliver it, when they did it was broken and the mattress was brown and yellow. The food at the hotel was shocking. Same thing served everyday, usually overcooked and not hot. If you try to eat at the A La Carte restaurant then you’ll find that it is basically the same food they serve at the buffet. Despite being ultra all inclusive guests, we chose to eat out most nights so that we could get something decent to eat. The premium spirits served at the bars are not premium spirits, they definitely fill up branded bottles with cheap spirits. The pools were clean and the toddler’s water park was good, but it definitely needed some maintenance. We never struggled to get a lounger around the pool. Overall, a lacklustre hotel, not sure how it’s getting 4 star rating on Trip Advisor.

Overall 4/10 - It was a Nice journey there. Steady flight. Shuttle bus was hard to find after checking out of the airport. But once we arrived at the hotel, it was luxurious looking and clean. Room was big and the overall look was amazing. Air con wasn't great and the shower was only just warm on max. No daily fridge stock up. Reception tried to kick us out 2 days early. We were sleeping at the time when we were rudely summoned to the reception. Then after explaining that we have a further 2days left.... The cleaner didn't leave us any towels! During the kids tiny disco there's options to buy popcorn or candy floss. The popcorn is 5 euro for the smallest box. In my opinion, this should be in the all inclusive aspect. Apart from the alcohol, I don't really feel like I got much from this hotel. Cleaner doesn't actually change sheets... She flips them. Still dirty. (blood stains from my unexpected period on the flip side) No WiFi. You have to pay 30 euros for 1 week for each device. Food & drink 4/10 - Plenty of cheese at the all you can eat! Basically I lived off cheese, bread, eggs & salad. I didn't expect to live off salad whilst on holiday but that was really all I wanted. The rice was sticky and the veg too soft. There was some meat like shredded chicken or turkey every now and again. But nothing to write home about. No curries or anything I looked forward to. Nothing Turkish! A la carte - you were supposed to get 3 of these... Fish restaurant... Mexican and Italian... Upon booking we could only book 2 which was Mexican. We goes to the restaurant... Waited 20 mins to be seated. Had salad and bread on table. We had to wait a further half hour for drinks. First course came after half hour. Then another half hour between courses. My daughter didn't even get her main course. We left before dessert and got asked to leave a tip! Said no and left. Food was good but service and lack of organisation let it down. 2 out of 10 id give it. The choice of drinks included in the all inclusive was watered down spirits and full fat soft drink, or beer. That's it. The cocktails you had to pay 9 euros for. Outdoor/pools 6/10 - Aqua park, slides, good. (aqua park only open 4 hours a day which we found strange. Hence the 6 out of 10) Lots of loungers. We didnt struggle for a place. Pools clean. Other activities such as zip lines, Trampoline, ariel were all over priced. Example - 10 euro for 10 mins on trampoline. Shopping inside and outside hotel 6/10 - ideally, I wanted to go to a big bazaar. The sort what takes hours to cover. But we got sent to a little mall type one where everything was overpriced. It only took us half hour to cover it. Also had to pay for our own taxis even though the rep organised a free shuttle. Shops directly outside hotel amazing and cheap though. The shops within the complex are all outside businesses and are shockingly expensive. I paid £20 for a life jacket for my 6 year old. An old frost bitten ice lolly was 5 euros! Across

Where to start Upon check in we were given a dirty room.with a broken toilet sear, no cups no toiletries and some kind of bugs crawling around on the carpet. Went to reception to complain. By the time we had another room sorted it was almost midnight. This holiday was sold as "ultra all inclusive' the only ultra thing is the shocking amount of bad service and extra charges. Never have I had to pay for WiFi before. No where in the brochure does it state the adventure playground is £20 euro per person. The food .... this is poor. There is no other word for it. The a la Carte.... poor this facility is not avaliable Now to the entertainment or lack of it. If you like Russian music played louder than a concert until midnight every night then this is the place for you. If you have young children it's really not for you. If I could give 0 stars I would

We went for a family holiday got to hotel at 4 in the morning a group of 12 so had 4 rooms booked and they only had 2 available so was put in the bosses suite we thought lovely but we had to go in lift to 4 th floor and then climb 40 stairs that was 2 nearly 70 year olds and a baby 2 children and the parents ,then go in the suite no electric so left in pitch black while the poor young lad had to go get someone ,but the son in law is a electrian so he sorted it we went to bed in one double bed 2single beds and 2 camp beds . In the morning looking around the place couldnt open any window to dangerous a long drop and couldnt go on balcony as no glass to stop you falling off balcony ,so was not suitable got dressed went to breakfast then to the rep meeting he did go sort it but had no choice but to stay another night in there living out of suitcase. Food very disappointing very rarely hot ,cleaning of rooms once we got them was a bit hit and miss . Been going to Turkey twice a year for 16 years and the worst hoilday we have had there lower than 3 star i would give it 2 . Dont be misled about the adveture play ground and zip wire if you want to pay 15 and 20 Euros a time and pay for cocktails and 15 euros for wifi per person not room one of our rooms were 3 young people paying for wifi ,never paid before in Turkey disgusting so we paid for 7 day Holiday and got5 full days was a very expensive holiday .Dont go not worth it .