When we checked in to our room it had two double beds not the king we picked. The room also smelled of cigarette smoke, ashes were in the mini fridge, no lampshades, and no smoke detectors or fire alarm beeper (it was disassembled). We went back to the front desk and she took us to a room with a king bed. The room smelled of cigarette smoke, couldn’t open the microwave because the handle was broken, all mirrors were hazy ( not cleaned in months), a open beer was in the refrigerator, ac/heat didn’t work, no lampshades again, bathroom counter and sink wasn’t clean, tub had black mold all around it, and all safety equipment was disabled. When we first pulled up we thought it was closed. There were no lights on anywhere outside the building and very little inside. The place looks like it hasn’t been in any good condition in several years. The website pictures are probably from when it first opened. The walls and ceilings had peeling paint and stains, sockets missing light bulbs, 2x4 holding up bathroom sink/counter, the mini fridge was being used as giant ashtray. Because it was late at night and a storm was going on outside with tornadoes, we stayed and slept fully clothed. The hotel looked like it was ready for demolition. We feel we fell for a bait and switch based on pictures of the place when the reservation was made and had decent reviews (probably very old). What really makes me mad is I used award dollars on an apocalyptic, unsafe and filthy hotel. I want my money back!
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