Hotel MGallery Hotel Collection di Shenzhen

The hotel is elegantly decorated and has a unique location, giving it a holiday feel. The hotel also has birds and rabbits for children to experience. During my stay this time, I found that the excellent staff of this hotel is the key point. First, we contacted Manager Wu by email before checking in. We booked three rooms and requested that they be adjacent to each other. Manager Wu arranged it for us. Arriving at the hotel, the staff immediately came forward to assist. Manager Zhao and the waiter at the front desk assisted us with the check-in procedures according to the arrangements of Manager Wu (Wilson). On the first night, the air conditioning in one of the rooms had a problem. The technical staff came to check it three or four times and it seemed to be fixed, but it became very hot again in the middle of the night. I reported it to the lobby the next day and they immediately arranged for a room change. But we have elderly people and children, so we still want three rooms on the same floor and adjacent to each other. They were eventually able to arrange to move all three of our rooms to another floor and sent the bellhop to our room to take us to our new room. There were really too many guests for breakfast, and we had to queue up to be seated (the front desk staff reminded us when we checked in that there would be a lot of people after 8:30). I saw employees from various departments coming to the restaurant to help. I saw the staff from the luggage department who helped us change rooms, and I also saw Manager Zhao and many manager-level employees helping out in the restaurant. It really felt like the entire hotel staff was united. The hotel has also made corresponding arrangements to continue to supply food even after breakfast time until all guests have finished eating. Although there were some problems, they handled them with a sincere heart. I am very touched that Manager Zhao always cares about the condition of our room every time he sees us. I think the hotel is run and staffed really well.