Ulasan Shanshui Fashion Hotel (Shenzhen Luohu Port International Trade Branch)
Shanshui Fashion Hotel (Shenzhen Luohu Port International Trade Branch)
No.1098 South Yanhe Road, Changhu Building, Luohu District, Shenzhen, Guangdong, 518001, ChinaLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu tentang Shanshui Fashion Hotel (Shenzhen Luohu Port International Trade Branch)
8.7/10
996 ulasan
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Ulasan terverifikasi
Location8.6
Amenities8.5
Service8.8
Cleanliness8.8
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All reviews(996)
Positive reviews(943)
Reviews with photos/video(227)
Friendly front desk staff(82)
Great value for money(73)
Easy to get around(57)
Delicious breakfast(42)
Average lighting(8)
Close to train station(7)
Stayed multiple times(5)
Negative reviews(53)
Robert
Superior Queen Room
Check-in Feb 2025
Couples
1 ulasan
2.0/10
Diposting pada 23 Mar 2025
This is not the staff fault. They did their best. I was given a room who had smokers in it. There were also constantly smokers in the hallway. Fines not imposed. I was then given another room not to the specifications I booked. For example, No city view. The lights in the room flickered when turned off. Dangerous. The window latch was broken. Security risk. The breakfast was cold and often absent. Coffee cold all the time. On one occasion no where to sit. I feel absolutely ripped off and want a refund.
Tanggapan dari Properti: 尊敬的客人:首先感謝您的悉心點評,對於您反應的問題我們已分享至酒店相關部門,對您提到的問題我們會認真研究,積極整改,感謝您的幫助,希望在您的下次下榻之時為您提供滿意的入住體驗,也希望 山水時尚酒店會成為您在 深圳的首選。
Anonymous User
Superior 2-bed Room
Check-in Okt 2023
Travel with friends
2 ulasan
6.5/10
Diposting pada 26 Nov 2023
The location is about 20-30mins walk if u are dragging a luggage but it gets faster if you don’t have a luggage. The hotel is next to convenience stores but there are not much food options in the immediate vicinity. Overall is a basic hotel which is clean, but the hotel needs to be stricter on guests who smoke in the public areas. The corridors are filled with smoke and cigar smell and there’s no ventilation for the smell to escape. When i asked the manager why they allow the guests to smoke in the corridor she said they talked to the guests but can’t do anything else. This is not only a nuisance to other guests but also a major fire hazard. Other minor things, they have a fridge in the room but it does not work. I can only say I will not return again.
Tanggapan dari Properti: Dear guest, thank you very much for choosing to stay at our hotel and sharing your stay experience. We apologize for any inconvenience you may have encountered during your stay. We will inspect and maintain the facilities in the room to ensure that every guest can enjoy a comfortable accommodation experience. We attach great importance to your feedback and will carefully consider your suggestions and suggestions, continuously improving and enhancing our service quality. If you have the opportunity to stay at our hotel again, we will definitely provide you with better service and experience. Thank you again for your support and understanding.
Sweet cream
Elegant Queen Room
Check-in Nov 2023
Business travelers
72 ulasan
10.0/10
Outstanding
Diposting pada 18 Jan 2024
Good good good ✨✨✨✨✨✨🌙🌙🌙🌙🌙🌙🌙🌙🌙🌙🌙✨✨✨🌙🌙🌙✨🌙🌙🌙🌙🌙🌙
Tanggapan dari Properti: 尊敬的客人,感謝您選擇入住我們的酒店並分享您的入住體驗。我們非常高興聽到您對我們的酒店表示滿意,並感謝您對我們的工作給予了肯定。我們將繼續努力提供更好的服務和設施,讓每一位客人都能感受到我們的誠意和關懷。期待您的再次光臨!
Guest User
Superior Queen Room
Check-in Feb 2023
Solo travelers
1 ulasan
7.5/10
Diposting pada 16 Mar 2023
Service is good. Relatively close to the port. However, it doesn't have much amenities and restaurants around the area. The hotel is clean.But the staff's understanding English is just fair.
Tanggapan dari Properti: Dear Guest: Hello! Thank you for your recognition of all aspects of the hotel! But we know that there is still a certain gap between the full five point standard in your mind, and we will continue to work hard! Wish: Have a good day!
Suresh Datta
Superior Queen Room
Check-in Jan 2023
Business travelers
16 ulasan
5.5/10
Diposting pada 10 Mar 2023
The hotel location is 10 mins walking distance but with a heavy luggage you have to take a taxi. Some taxis don't want to go to a suck close-by hotels. I extended my stay by 1 day and to get the another days' fare the staff knocked at my door at 9 pm asking to pay asap immediately though they did not speak a word of English and used their phone to translate.
I asked them if I could pay the next morning when I check out and they refused as if not trusting me. My Intl credit card did not work in this hotels so I had to pay cash. I will not stay in this hotel next time., my stay with the above argument was not happy. There are better hotels in Luohu area.
Tanggapan dari Properti: Hello, dear guests! First of all, you mentioned that there is no way to delay the payment of the room fee for a one-day extension, because the staff was also a new employee at that time, and could not guarantee you the problem of delayed payment. After all, this payment risk still needs to be borne by the individual. For a new employee There is no way to take this kind of risk, and we will optimize your questions in the future and solve such problems in time. Thank you!
Guest User
Superior Queen Room
Check-in Agt 2024
Travel with friends
3 ulasan
10.0/10
Outstanding
Diposting pada 6 Sep 2024
very good112
Tanggapan dari Properti: 尊敬的客人,感謝您選擇入住我們的酒店並分享您的入住體驗。我們非常高興聽到您對我們酒店的肯定。我們一直致力於為每一位客人提供舒適、温馨的住宿體驗,您的滿意是我們最大的動力。期待您的再次光臨,我們將繼續為您提供更好的服務。祝您生活愉快!
Guest User
Romantic Round-bed Room
Check-in Mei 2023
Business travelers
4 ulasan
7.0/10
Diposting pada 12 Jun 2023
Old room wich damage floor,hair Around washbasin and floor
Tanggapan dari Properti: Dear guest: Hello, thank you for staying and sharing your stay experience with us. Sorry for the unpleasant experience you had during your stay. The hotel is constantly developing and the facilities you see will continue to improve. At the same time, we will strengthen the management of hotel hygiene and strive to provide you with better service. Please believe that we want to do more for our guests.
Guest User
Special Queen Room
Check-in Jun 2023
Business travelers
1 ulasan
10.0/10
Outstanding
Diposting pada 23 Jul 2023
Nice hotel with good amenities and service.
Tanggapan dari Properti: 尊敬的賓客:您好,感謝您的點評!酒店提倡“用心服務”,我們正在用心發現可以給您提供服務的機會, 給您提供更滿意、更舒適的休息環境! 您的滿意就是我們的追求! 期待您的再次光臨。
Anonymous User
Special Queen Room
Check-in Feb 2023
Business travelers
57 ulasan
10.0/10
Outstanding
Diposting pada 29 Apr 2023
excellent Hotel in a quiet accessible location, highly recommended
Tanggapan dari Properti: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Jaysamnani
Romantic Round-bed Room
Check-in Feb 2023
Business travelers
15 ulasan
8.5/10
Very Good
Diposting pada 13 Mar 2023
Very nice hotel
Tanggapan dari Properti: 感謝您選擇入住羅湖山水時尚酒店,您對我們支持與滿意,是我們前進的動力。希望您在羅湖有個美好的回憶。您的肯定是我們最大的動力。我們在大堂準備了熱茶和糖果等候您。期待下次相聚!
Guest User
Special Queen Room
Check-in Apr 2025
Family
118 ulasan
10.0/10
Outstanding
Diposting pada 6 Mei 2025
This hotel is next to the Hong Kong and Macau visa office, just a few steps away, very convenient, good service attitude, very high cost performance, and very close to Shenzhen Station, very good.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 尊敬的客人,感謝您選擇入住我們的酒店並分享您的入住體驗。我們非常高興聽到您對我們酒店的肯定。我們一直致力於為每一位客人提供舒適、温馨的住宿體驗,您的滿意是我們最大的動力。期待您的再次光臨,我們將繼續為您提供更好的服務。祝您生活愉快!
三跑華仔
Superior Queen Room
Check-in Feb 2025
Couples
53 ulasan
10.0/10
Outstanding
Diposting pada 30 Mar 2025
The location of the hotel is great. It's a 10-minute walk from Luohu Railway Station. The room is spacious and well-equipped. There are sofas, refrigerators, TVs, laundry rooms, and it's very clean. It's a very comfortable stay. I'll stay here again next time.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 感謝您選擇入住我們的酒店,並且給予了這麼好的評價。我們非常高興能夠為您提供優質的服務,讓您在酒店的住宿體驗愉快舒適。同時,我們也非常感謝您對我們員工的肯定,我們會繼續努力提升服務質量,為每一位客人提供更好的住宿體驗。期待您的再次光臨,祝您生活愉快!
Guest User
Special Queen Room
Check-in Feb 2025
Travel with friends
13 ulasan
10.0/10
Outstanding
Diposting pada 30 Mar 2025
The service is very good, the room is nice, the price is cheap, the cost performance is high, it is very close to the border, it is very convenient to go to Guomao and Dongmen, the breakfast is also good, very delicious, the front desk staff is polite and courteous, highly recommended hotel 113
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 尊敬的賓客:您好!非常感謝您對我們的支持與信任,我們將繼 續秉承用心做事、細心服務的服務理念,讓您在山水的居停感受到家 一般的温暖。期待您能再次光臨檢閲我們的進步,祝您開心每一天!
紅鬍子
Superior Queen Room
Check-in Jan 2025
Family
8 ulasan
5.5/10
Diposting pada 27 Feb 2025
Sitting bathrooms are connected together, after bathing water skimmed to the toilet floor, easy to slip, no new toilet paper, only half of the toilet paper in the toilet cubicle, outside the corridor smoke smell is very heavy, the advantage is washing hands and toilet cubicle separate
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 尊敬的賓客: 您好!非常感謝您與我們分享了您的入住感受並給我們的工作提出了寶貴的意見和建議!我們已經及時作出改進,此次沒能給您留下完美回憶,期待下次能夠全都補上 (要給機會呀!)我們在努力,期待您見證!祝:一切順利!
Guest User
Special Queen Room
Check-in Jan 2025
Other
1 ulasan
10.0/10
Outstanding
Diposting pada 20 Feb 2025
The room is very comfortable. The front desk 246 service is very good. This is the fifth time I have stayed here. It feels like home. It is very close to Luohu Port. Everything in the room is clean and hygienic.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 感謝您選擇入住我們的酒店並分享您的入住體驗。我們非常高興得知您對我們的服務印象深刻.我們一直致力於為每一位客人提供優質的服務和舒適的住宿體驗,您的肯定是我們最大的鼓勵和動力。期待您的再次光臨,我們將繼續為您提供更好的服務。祝您生活愉快!