thewandercurator
6 November 2023
We chose this hotel for its new and modern rooms kitted with oxygen supply. We were pleased with the welcome drinks and fresh towels upon arrival. We loved our room, which included a comfortable bed, open concept bathroom with strong shower pressure, choice of designer toiletries, automated oxygen supply after 630pm to help with the high altitude, a 100 inch Xiaomi TV and quality tea minibar snacks in the room lounge area. We wished we could have a better view than the building next door but this is a small issue as we were out most of the time. We enjoyed the good night dessert left in our room every night, and we had ample ******* breakfast every morning, which kept us energised till afternoon. (You can also choose Chinese and Western breakfast.) The hotel provides free bottled water in the lobby, convenient before stepping out or returning from a long day. We thought there was a butler service to help with maps, travel information, transportation or tours in and around Shangri-La but maybe we were mistaken. The two female reception staff and concierge were friendly and helpful in answering our questions but they were also busy doubling up as room and breakfast service staff. Despite this, they did a good job of tending to many guests. Location of the hotel is outside of the old town. We have to take a 12-15 minute walk along a side road and cross an avenue to get to the bridge that leads you to the entrance of the old town. Not to worry, if you do not wish to walk to town (or walk back at night), taxis or DiDi aren't expensive. We would still recommend the hotel for its great value.
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