Shanghai Xuhui District Hotels

I last stayed at this hotel 10 years ago, when it was still named ”Regal International East Asia Hotel”. 10 years later, when I had the opportunity to stay at this hotel again, I was surprised that the hotel was more or less kept as the same, with a similar classy style and decor. Even the rooms looked the same! Although they were probably never renovated, the fixtures and fittings were kept in very good condition and the beds comfortable. It is located in a very classy and laid back part of Xujiahui, Shanghai which was part of the former french concession. I had a good stroll down Hengshan Road, and found that while it was tree-lined and as pretty as ever, there were more cafes and malls there now. The location is also very convenient, a short stroll away from Wukang Building, 5 mins walk to Hengshan Road station and 15mins drive from the bund. As I had just arrived from Chongqing, which is most definitely a second tier chinese city, I was taken aback by the good english spoken by the reception, which was much better than that in a similar 5 star hotel in CQ. The hotel staff all provided good service and were courteous. The room was large and I appreciated the work table, something that is not common in other hotels of similar price range. The toilet's design was a little strange though, as there was no real separation from the shower area and the sink(only had a glass door). While I didn't have the time to use the hotel's facilities, there was a large indoor swimming pool and a fully equipped gym-- with fitness instructors and classes. Very impressive. The breakfast at the lobby restaurant was also good, with a good selection of hot food and bread, nothing to complain about. I also loved taking a stroll in the garden behind the restaurant, where locals were exercising and the gentle winter breeze uplifted my mood greatly. Overall, for the price paid, it is a good value for money hotel in Xujiahui, Shanghai, I love the hotel itself and the neighbourhood it is located in. I would not hesitate to recommend this hotel to others and would definitely stay here again if I am back in Shanghai, China.

I’ve stayed at this hotel chain multiple times and generally have little to worry about. The service is top-notch—special thanks to Wendy for her thoughtfulness. However, I encountered some issues with the Exquisite Deluxe room, where the bed is on a loft. During my stay in Shanghai, the cold weather made sleeping without air conditioning difficult due to poor ventilation in the loft. I requested a fix, but was told the cooling function was disabled because of the cold outside, leaving me to either open the window (noisy from road traffic) or rely on a fan they kindly provided. This helped until the weather turned hot a few days later. The lack of cooling became a real problem—last night was unbearable when the fan broke down at midnight. While the staff were great, management should ensure the air conditioning’s cooling option is always available, especially for ventilation in a hotel of this caliber. If you’re considering a loft room, keep this in mind. 我在这家连锁酒店住了很多次，通常都不用担心什么。服务一流，特别感谢Wendy的体贴。不过，我在上海住精致豪华房时遇到了一些问题，床在阁楼上。天气很冷时，由于阁楼通风不好，没空调我睡不着。我要求修理，但他们说因为外面冷，制冷功能被关了，只能开窗（路边噪音很大）或者用他们好心提供的风扇。这还行，直到几天后天气变热。没制冷真是个大问题——昨晚太热了，风扇半夜还坏了。虽然员工很不错，但管理层应该确保空调制冷随时可用，至少为了通风，这么高档的酒店应该做到。如果你考虑住阁楼房，要注意这一点。

Vicki at front desk was superb! Excellent location. Rooms are great. Actually took a suite with separate room for a week so I could see clients in private. Booked again with a smaller room when it was just me. Only improvement, please give spoons to make morning coffee and a little bit more in the gym would be excellent. Suggest some rubber bands, yoga mats, 3x kettle bells & fix the rower machine, if you did that, this would be one of the best hotel gyms in Shanghai near this price point.

The hotel is conveniently located, with subways and buses nearby, and Guilin Park not far away. The room is consistent with the official pictures, not bad, and the hygiene is OK. The breakfast is quite rich. Except for the first day when the room was full, we upgraded to a larger double room for the next three days. The service of Miss Teng at the front desk is very considerate. It is a hotel that I can stay in next time I come to Shanghai.

No any English in the hotel, note it if it is important for you. Everything rest was good. Spent almost month here. Breakfast is absolutely not western. Has some options of soup and noodles, but is hard to understand how to use it and order it and what is it, haha. Breakfast time ends early, but is usual for China. Little gym, laundry - you can wash and dry your clothes. Nice location, different metro lines nearby. Little shopping mall with very good supermarket. Nice toilette😁

The location is good, there are many restaurants around the area, the metro stop is close by when you arrive you may be confused because there are about 20 or so exits and some of the exits don't have an esklators , there are 3 lines that converg at the metro stop, even the locals get confused which way to exit, the rooms are clean, the staff is very curtious and very helpful, most of them don't speak English, I recommend you use a translator app, that helps out tremendously. Breakfast is sufficient, it is a mix of toast and mini croissants butter strawberry jelly and poached eggs and bacon and a piece of fruit with coffee or orange juice,or Chinese breakfast consisting of rice small salad with soup or porage Chinese boiled eggs etc. It is a minimalist breakfast, it is good and will keep you full till lunch.

I had the pleasure of staying at the Shanghai MGM West Bund Hotel and I must say, it exceeded all my expectations. From the moment I arrived, I was greeted with warm hospitality and a seamless check-in process. Especially Lucy from the Guest Experience team made my day remarkable. She made me feel like a valued guest and went above and beyond to ensure my stay was comfortable. What truly impressed me was their genuine care and attention to detail. They anticipated my needs before I even had to ask, ensuring that I had everything I required for a comfortable and enjoyable stay. It's clear that they take great pride in their work and are committed to providing exceptional service to every guest. I would like to express my heartfelt gratitude to the guest relations team at the Shanghai MGM West Bund Hotel for their outstanding hospitality. They played a significant role in making my stay truly memorable and I highly recommend their services to anyone visiting the hotel. The hotel itself is a true gem, boasting modern and stylish decor throughout. My room was spacious, well-appointed, and offered breathtaking views of the city skyline. The comfortable bed, luxurious amenities, and attention to detail made me feel right at home. My stay was the exceptional service provided by the hotel staff. Also the housekeeping team, everyone was friendly, attentive, and always willing to go the extra mile to ensure a memorable stay. The hotel's location is also worth mentioning. Situated in the vibrant West Bund area, it offered convenient access to popular attractions, shopping, and dining options. Whether I wanted to explore the city or simply relax and take in the views, everything was within reach. Overall, my experience at the Shanghai MGM West Bund Hotel was nothing short of exceptional. It's a true testament to luxury and hospitality. I highly recommend this hotel to anyone seeking a memorable stay in Shanghai.

There are a number of areas that did not match the impression I had prior to arrival. Firstly, the hotel shares its premises with a youth hostel with the hotel rooms on Level 9 only. To get to level 9, you have to first take a lift to Level 8 before transferring to another lift. This was extremely troublesome especially when you need to go to reception for any matter. The rooms are laid out like a maze and it was easy to get lost in the maze until you get the hang of it. On my first night, they had me in a windowless room that smelled very strongly of medicated oil. This room was extremely stuffy but they were kind enough to move me to a room with a window, though it was much smaller with no chairs and wardrobe to hang your clothes. I liked that the rooms had a washing machine with dryer which was a convenient way to wash your clothes on the go. The gym was in a carved out space next to reception, making it extremely weird and strange to be working out. The shopping mall that the hotel is connected to has seen better days, looking rather lacklustre though it was nice to have easy access to a supermarket. Staff members were generally kind and obliging though it was easy to miss them as they were often hiding behind a messy and cluttered reception counter. The hotel is also at least a 10-15min walk to the nearest metro stations so something to keep in mind when booking.

Service: 10/10. My mum and I were greeted at reception with warm tea and snacks. Honey (张小姐) added us on Wechat (Chinese social media) and provided us with food times and amenities for our stay. Location: 10/10 Amazing location. It's around 15 minutes walk from WuKang building which is the start of the famous Shanghai Citywalk. The hotel is 9 minutes walk from the closest metro (HengShanLu). Hotel: Perfect 👌🏼 We were given floor level 21 and had SPECTACULAR views. Absolutely superb. 💯 Food: Buffet breakfast. Afternoon OR evening tea included. Plus 1 bowl of noodle at night. What more can you ask for?! 10/10. Overall, I will recommend friends and family to stay. If you are deciding, stop & book right now!

The room was nice, although compact, but very clean, and the breakfast was very good. I will stay here again next time, and the price is much cheaper than other hotels. Really good reviews!