Ulasan Chateau Star River Pudong Shanghai

Lingkungan: Terintegrasi dengan area perumahan di sekitarnya, ***a keseluruhannya tradisional dan elegan. Fasilitas: Hotel ini agak tua, dan fasilitasnya sedikit ketinggalan zaman. Misalnya, pencahayaan kamar redup dan kecerahannya tidak dapat diatur; kasurnya melengkung di tengah; pintu lemari berisik saat dibuka dan ditutup; dan sistem ventilasi kamar mandi buruk. Gymnya besar, dengan beberapa area latihan beban terpisah, memastikan privasi – nilai tambah yang besar. Area kardio adalah ruang terbuka yang luas dengan banyak mesin! Karena bukan gym milik hotel tetapi terbuka untuk umum (mungkin komunitas), fasilitasnya kurang memenuhi standar hotel bintang lima. Air minum kemasan dan handuk tidak disediakan; hanya ada dispenser air di resepsionis pintu masuk (tidak ada gelas sekali pakai). Pelayanan: Selama saya menginap di hotel selama Festival Musim Semi, jumlah staf yang bertugas lebih sedikit (staf housekeeping bekerja sangat keras, tetapi sikap mereka tetap sangat baik), tetapi persiapan hotel tampak kurang memadai. Sarapan, terus terang, "mengerikan," tidak jauh lebih baik daripada kantin besar. Restoran itu penuh sesak dengan meja dan kursi (yang tampaknya ditambahkan *****tara), sehingga Anda harus berdesakan menyamping. Masuk pukul 9 malam, hampir tidak mungkin menemukan meja kosong. Bahkan berbagi meja dengan orang lain pun membutuhkan waktu lama sebelum pelayan membersihkan nampan tamu sebelumnya. Cangkir kopi dan piring bersih hampir tidak ada. Namun, persediaan makanan relatif banyak; masih banyak makanan yang tersedia pada pukul 9:45 malam. Disarankan agar hotel membuka lebih banyak ruang makan selama jam sibuk untuk memastikan tamu mendapatkan pengalaman bersantap di hotel berbintang.

Ada serangga di kamar, lebih dari satu. Saya terbangun pagi ini karena orang-orang berbicara di lorong sebelum saya benar-benar terjaga. Kedap suara sangat buruk. Saya juga bisa mendengar mereka membersihkan kamar di lantai atas. Pelayanan: Tidak dapat diterima. Saya melaporkan masalah tersebut, dan staf mengatakan mereka akan memeriksanya tetapi tidak ada yang terjadi. Saya tidak mendapatkan sarapan dan tidak bisa mendapatkan pengembalian dana.

Foto-foto hotelnya sangat menyesatkan. Ini pertama kalinya saya menginap di hotel seperti ini. Rasanya seperti penginapan kuno. Ada kertas bekas di tirai, pancuran tersumbat, dan semuanya kotor. Saya check-in agak terlambat dan terlalu lelah, kalau tidak, saya pasti sudah pindah kamar. Saya tidur dengan pakaian lengkap.

So happy to staying here, but outdoor pool couldn't work. Clean, best service, fancy

The hotel was amazing, and the staff were incredibly friendly and welcoming—especially January and Jin Chaoy. I’ll definitely be staying there again.

I booked this hotel for my friend’s birthday and I was honestly stunned by how classy and beautiful it was. The space was elegant, clean, and felt very luxurious. The staff were professional and welcoming, which made the whole experience even better. My friend absolutely loved it, and it made her birthday really special. I can’t wait to stay here myself for my birthday, highly recommend!

The breakfast was very well done. Everyone was very helpful. Highly recommend.

Beautiful hotel, luxury and comfortable rooms, and the dining was absolutely amazing with a lot of variety even for us westerners! Will be staying here again!

Beautiful hotel, luxurious vibe and great front desk service. Good breakfast options, lots of Chinese food 30 min from the airport, also huge gym! There was a lot of dust in the room wich could have been cleaned better.

Everything is good except the hotel non strict implementation of a “no smoking” hotel policy. The guest deliberately smoke at thier rooms, they just open their door, and so the entire hallway smelled like a bar.In the room, we have no choice but to wear a mask, since the aircon system is centralized. We have no choice but to turned off the ac system air supply to get rid of the smoke smell. The housekeeping service while very good in cleaning should have reported those fuest once theyre cleaning those smoke infested non smoking rooms. The management should remind guest about the strict nonsmoking room policy since the aircon are not individually installed. Not everybody has a tolerance of SMOKE.Aside from this, everything is perfect.But if i will stay there again?? Absolutely NOT, i will stay in a hotel which has management who can implement smoke free rooms and penalized those guest who disregards such rules.

That’s the best place where you can stay with friends. Free swimming pool, free gym, sauna, nice view, also you can play court tennis etc and not far away from pudong

Room was 10/10 Breakfast was good but on one morning we had to clear our own table as nowhere near enough staff on. Outdoor pool was closed and only opens for two months of the year and the sauna and steam room in the indoor pool area were out of action and looked like they had been for ages. Far from 4-5* other than the room which was excellent

Everything I needed and wanted. A beautiful resort with good access to the city but far enough away where you can clock out of the busy city life.

Amazing atmosphere, cozy rooms