No.1 Changde Road, Jing'an District, Shanghai, 200040, ChinaView Hotel Details
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The PuLi Hotel and Spa Guest Reviews
4.7/5
Outstanding
4569 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(4569)
Positive reviews(4468)
Reviews with photos/video(1282)
Well designed(597)
Friendly front desk staff(291)
Well decorated(209)
Loved the view(177)
Tasty food(120)
Great swimming pool(102)
Located downtown(50)
Negative reviews(101)
Jializhugejin
Deluxe King Room
Stayed in Feb 2025
Business travelers
3 review
5.0/5
Outstanding
Posted on Mar 8, 2025
The PuLi Hotel is an oasis of calm amidst the bustling city. The interior design is stunning, and the service is second to none. Jamie made check-in so smooth and easy, and Kevin was incredibly helpful with any queries.Highly Recommend!
Response from Property: 尊敬的客人: 感謝您入住璞麗酒店。 我們很高興地得知,我們的前台團隊的Jamie和賓客服務團隊的Kevin為您帶來了優質的服務體驗。您的肯定對我們是莫大的鼓勵。 璞麗酒店全體員工期待您的再次光臨。 白民秀 | 璞麗酒店總經理
Bonnie
Deluxe Twin Room
Stayed in Dec 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Jan 31, 2025
Very impressed by the quality of service provided by the team, especially Jamie Qiu, who is very friendly, helpful and professional. Great location for business travellers.
Response from Property: 尊敬的客人: 感谢您入住璞麗酒店。 我们很高兴地得知,我们的前台团队的Jamie为您带来了优质的服务体验。您的肯定对我们是莫大的鼓励。 璞麗酒店全体员工期待您的再次光临。 白民秀 | 璞麗酒店总经理
Amasej
Deluxe King Room
Stayed in Sep 2024
Couples
6 review
5.0/5
Outstanding
Posted on Oct 5, 2024
The hotel, while slightly older, is thoughtfully designed, offering a relaxing and inviting atmosphere. The service is consistently polite and professional, adding to the overall positive experience. Its location is excellent, situated next to a beautiful park and within walking distance of numerous shopping options.
The spa is well-designed and provides a tranquil setting for relaxation. We particularly appreciated the gender-separated whirlpool, allowing for some peaceful, personal time. Overall, the combination of service, design, and location makes this hotel a pleasant and restful stay.
6/7
Response from Property: Dear guest,Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look forward to welcoming you back to our urban resort in the near future.Kind regards,Matthieu Bertho | General Manager
Guest User
Deluxe King Room
Stayed in Feb 2025
Solo travelers
15 review
5.0/5
Outstanding
Posted on Mar 15, 2025
The PuLi always exceeds my expectations. Taylor excellent service and Jamie’s friendly approach made this stay memorable. The ambiance is perfect for relaxation, and the rooms are exceptional. Every visit is better than the last!
Guest User
Deluxe King Room
Stayed in Feb 2025
Solo travelers
2 review
5.0/5
Outstanding
Posted on Mar 14, 2025
The PuLi is simply exceptional. Jamie made my arrival feel like a breeze, and William went above and beyond with recommendations for food and activities. The hotel’s peaceful ambiance was perfect after a busy day in the city.
Response from Property: 尊敬的客人: 感謝您入住璞麗酒店。 我們很高興地得知,我們的前台團隊的Jamie和禮賓團隊的William為您帶來了優質的服務體驗。您的肯定對我們是莫大的鼓勵。 璞麗酒店全體員工期待您的再次光臨。 白民秀 | 璞麗酒店總經理
Guest User
Deluxe Twin Room
Stayed in Feb 2025
Business travelers
3 review
5.0/5
Outstanding
Posted on Mar 11, 2025
From the moment I walked into the PuLi, I knew it would be a special stay. Jamie’s service was flawless, always going the extra mile. William also made sure I had everything I needed and ensured my comfort. Every detail is thought of, and I can’t wait to return!
Response from Property: 尊敬的客人: 感謝您入住璞麗酒店。 我們很高興地得知,我們的前台團隊的Jamie和賓客服務團隊的William為您帶來了優質的服務體驗。您的肯定對我們是莫大的鼓勵。 璞麗酒店全體員工期待您的再次光臨。 白民秀 | 璞麗酒店總經理
Guest User
Deluxe King Room
Stayed in Feb 2025
Travel with friends
3 review
5.0/5
Outstanding
Posted on Mar 10, 2025
This hotel is absolutely beautiful, and the service here is outstanding. Mia was very welcoming at check-in and took the time to make sure all my needs were met. Jamie was fantastic when I had some special requests. Truly a five-star experience!
Response from Property: 尊敬的客人: 感謝您入住璞麗酒店。 我們很高興地得知,我們的前台團隊的Mia和Jamie為您帶來了優質的服務體驗。您的肯定對我們是莫大的鼓勵。 璞麗酒店全體員工期待您的再次光臨。 白民秀 | 璞麗酒店總經理
Lai
Deluxe King Room
Stayed in Dec 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Amazing service. I have stayed in a dozen 5-star hotels in Shanghai. This is the best, at least for business travellers.
Response from Property: Dear guest,Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look forward to welcoming you back to our urban resort in the near future.Kind regards,Matthieu Bertho | General Manager
Andrew Philip
Deluxe King Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 8, 2025
My favorite hotel in China and Asia. Best location, design and service. Will always return to Shanghai to stay at the Puli.
Response from Property: 尊敬的客人: 感謝您入住璞麗酒店,並在百忙之中抽空分享您的體驗感受。我們很高興地得知,您在此享受了一段美好的入住體驗。這對於我們是莫大的鼓勵! 璞麗酒店全體員工期待您的再次光臨。 白民秀 | 璞麗酒店總經理
Guest User
Deluxe King Room
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jan 7, 2025
What a spa. Great Finnish sauna and steam bath. Divided for men and women and even a hot water mini pool. Already missing it.
Response from Property: Dear guest,Thank you for your recent visit to UR SPA. We are delighted to hear that you enjoyed your treatment.Looking forward to welcoming you back soon.Kind regards,Matthieu Bertho | General Manager
Anonymous User
Deluxe Twin Room
Stayed in Nov 2024
Family
2 review
4.5/5
Great
Posted on Dec 31, 2024
We reached early at 12 so we couldn’t check in. However the hotel helped to bring the luggage up to the room while we were out, so when we came back in the evening to get the key, we could go straight up to the room. Room amenities are good, with free mini bar drinks replenished daily. The lobby cookies are free too and very delicious! On the first night, we had problems with the Bluetooth speaker as customers from other rooms kept connecting to our speaker, giving us a shock when music played out of nowhere. The hotel was very apologetic and gave us a fruit platter and a small bottle of red wine to make up for it. On the first night they also did turn down service for us, which was very nice of them. But they didn’t do it on the second night - would have been an even better experience if they did so. When we checked out we also asked them to help with the luggage and the staff (a young guy) who came to assist us was extremely helpful. He even helped to arrange our luggage in the car boot (we did have a lot of lugagge)! The food delivery locker outside the hotel lobby was also very useful! I made v good use of it. The only thing stopping me from giving it a 5/5 is that it gets very dark at night between the first main door and the second door that enters into the hotel lobby. The doors are also very heavy, I assume to block out the wind. Sometimes there’s a staff there to help with the door, but often there isn’t. So when it’s dark and you have to mind your step and still have to push open the heavy door, it’s really quite frustrating.
Response from Property: Dear guest,Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us.Your valuable comments are greatly appreciated and have been shared with our team for the appropriate corrective action to be taken. Should you wish to discuss this further, please contact us at any time. Thank you for choosing our urban resort as your home in Shanghai, and we look forward to welcoming your return.Kind regards,Matthieu Bertho | General Manager
Huanp
Grand Room
Stayed in Nov 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jan 30, 2025
The room is very comfortable, with excellent sound insulation. The service is very considerate, and getting around in the vicinity is convenient.
Response from Property: 尊敬的客人: 感謝您入住璞麗酒店,並在百忙之中抽空分享您的體驗感受。我們很高興地得知,您在此享受了一段美好的入住體驗。這對於我們是莫大的鼓勵! 璞麗酒店全體員工期待您的再次光臨。 白民秀 | 璞麗酒店總經理
Marvin
Deluxe King Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 5, 2024
First time at the PuLi in shanghai and I gotta say what a treat. Very appreciative of the staff professionalism. Particularly Camille who made my stay even better with upgrading my room when I arrived, and for the little gifts all along my stay. The room was immaculate, this management must be really religious about cleanliness!
Loved the Spa area, even more that I could enjoy it alone most of the time I was there.
I will be back, thank you Camille and your team.
Response from Property: Dear guest,Thank you for your recent visit to The PuLi Hotel and Spa.We are happy to hear that our front desk team provided you with a memorable experience. We will stay motivated by your words of encouragement.We look forward to welcoming you back to our urban resort in the near future.Kind regards,Matthieu Bertho | General Manager
Lionel leow
Grand Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Puli hotel is located in Jing An, a vibrant commercial district in west bund. The hotel arrival is well designed and secluded, away from the busiest of Shanghai street. The hotel interior is nice and welcoming. Staff is attentive and friendly.
Something to comment on the customer experience. I left my stuff in the Pudong Art museum after a visit, and the hotel send their staff to get it back for me - with me paying the cab fare only.
Response from Property: Dear guest,Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look forward to welcoming you back to our urban resort in the near future.Kind regards,Matthieu Bertho | General Manager
pierre regnault
Deluxe King Room
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 11, 2024
Design, experience, staff and location… everything was perfect
My favorite hotel in Shanghai
Response from Property: Dear guest,Thank you for your recent visit to The PuLi Hotel and Spa, and for taking the time to share your impressions with us. We are delighted that you enjoyed your experience, and are greatly motivated by your kind comments. We look forward to welcoming you back to our urban resort in the near future.Kind regards,Matthieu Bertho | General Manager