To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.6
Cleanliness4.7
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All reviews(111)
Positive reviews(107)
Reviews with photos/video(53)
Friendly staff(38)
Relaxing hot springs(29)
Great location(14)
Convenient location(10)
Classy environment(9)
Offers pick-up/drop-offs(7)
Large rooms(6)
Tasty dinner(6)
Negative reviews(4)
Guest User
Japanese-Style Room
Stayed in Oct 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Nov 27, 2024
Had great stay. 👍
Do note that the building has no lift and be cautious to lower your voice due to thin walls. Some room has no shower facilities. Overall good stay.
Raydius
Japanese Style Room With 10 Tatami
Stayed in Oct 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Easy to get to from bus station, in house onsen, their service is really top notch. There isn’t much to pick on!
Guest User
Main Building Standard Japanese-Style Room 2F
Stayed in Oct 2024
Family
1 review
4.5/5
Great
Posted on Nov 27, 2024
Everything is good except the light from the corridor kept me awake.
Guest User
Large Japanese Style Room Two Beds With Hot Spring Bath
Stayed in Dec 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jan 23, 2025
The hotel service is excellent and has entertained my late check in. The room is large and clean.
Guest User
Japanese-Style Room With Flooring And 2 Beds [Japanese-Western Room] [Non-Smoking]
Stayed in Nov 2024
Solo travelers
2 review
4.2/5
Very Good
Posted on Dec 14, 2024
It is at a nice location, right at the location of west omsen park. It is also walking distance from the center of the town. Service is very nice, especially from the experienced employees.
Guest User
Main Building Standard Japanese-Style Room 2F
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 12, 2024
Nice architecture old building with modern furnishings. Superb stay and excellent service from hotel staff.
Guest User
Japanese-Style Room
Stayed in Oct 2024
Travel with friends
7 review
3.7/5
Posted on Nov 26, 2024
Nice area but quite disappointed with the room as I booked for a private bathroom but in the end we need to use public bath as there’s no shower in the room.
Guest User
Main Building Standard Japanese-Style Room 2F
Stayed in Mar 2024
Couples
39 review
5.0/5
Outstanding
Posted on Apr 12, 2024
Private Onsen - book the bigger one for two persons. Hotel is very nice and we felt very comfortable there.
Guest User
Large Japanese Style Room Two Beds With Hot Spring Bath
Stayed in Oct 2024
Travel with friends
35 review
5.0/5
Outstanding
Posted on Nov 22, 2024
good location and hotel service is good
Guest User
Japanese-Style Room
Stayed in Oct 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 5, 2023
Location is excellent, easy to go round, people very polite and helpfulness.
Peaceful environment let us feel relaxed.
Guest User
Main Building Standard Pure Japanese Style Room 2nd&3rd floor
Stayed in Apr 2023
Couples
1 review
5.0/5
Outstanding
Posted on May 30, 2023
Very good hotel. Excellent Onsen. Strongly recommended
SIU KWAN
Japanese-Style Room
Stayed in Aug 2023
Family
11 review
4.5/5
Great
Posted on Sep 2, 2023
a little bit disappointed about the ONSEN in compare with 9 years before that I visited.
Chun Cheung
New Building Superior Modern Room with Corridor
Stayed in Oct 2022
Couples
10 review
5.0/5
Outstanding
Posted on Nov 26, 2022
best onsen. good service 👍
Guest User
Main Building Standard Japanese-Style Room 2F
Stayed in Feb 2025
Family
1 review
4.5/5
Great
Posted on Mar 14, 2025
The hotel had a very calming atmosphere. The staff were very kind. The food was delicious. I'd like to go again.
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Guest User
Japanese-Style Room
Stayed in Jan 2025
Family
10 review
4.2/5
Very Good
Posted on Feb 27, 2025
In the heart of Kusatsu town, 5-6 minutes walk to Yuten, 8-10 minutes walk to the station, 15-20 minutes through the park next to the ski resort. The hotel has just been renovated, the traditional Japanese-style rooms are standard, and the breakfast is a set meal-like Japanese food. わしょく, the hot spring is great, the water is clear, and it feels like it has a high mineral content, but there is nothing in the bathroom except a hair dryer, I hope there will be improvements😀