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Ulasan terverifikasi
Location8.9
Amenities8.7
Service8.8
Cleanliness8.9
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All reviews(807)
Positive reviews(746)
Reviews with photos/video(93)
Easy to get around(83)
Large rooms(37)
Friendly front desk staff(36)
Close to metro(33)
Perfect for business trips(24)
Loved the view(19)
Stayed multiple times(9)
Shower difficult to use(9)
Negative reviews(61)
Aï 爱 LOVE
Deluxe King Room
Menginap di Feb 2024
Couples
3 ulasan
10.0/10
Outstanding
Diposting pada 24 Mar 2024
Very quiet, clean and swimming Pool was nice too. Close to metro station! I recommend this place.
Danil Aleksandr
Deluxe King Room
Menginap di Jan 2024
Business travelers
27 ulasan
9.5/10
Amazing
Diposting pada 17 Feb 2024
Best internet and staff,decent amenities,nice city view in some rooms.
Estrella 星星
Premium Twin Room
Menginap di Nov 2023
Travel with friends
9 ulasan
10.0/10
Outstanding
Diposting pada 2 Jan 2024
The hotel is supet well located, is clean, the bed was super comfortable! And the service was great.
Breakfast was good as well.
Super close to the metro.
Guest User
Premium Twin Room
Menginap di Nov 2023
Family
22 ulasan
8.0/10
Very Good
Diposting pada 30 Des 2023
Warm hospitality, excellent location
Guanfei
Deluxe King Room
Menginap di Jan 2024
Business travelers
14 ulasan
4.0/10
Diposting pada 2 Mar 2024
It was rebrand from Sheraton , not the same standard 1. In front of the main rotating gate (inside ) 2 staff standing wearing black suits (seems like security) just talked to each other , no guest assistance , tall gentleman from 北方 even spit in the plant in the lobby .2. Room carpet are damaged , toilet shower room broken , old . No investment . 3.Still using the Sheraton logos every where . AC noisy . NEED REALLY A GOOD GENERAL MANAGER TO LIFT THE SERVICE , OWNERS NEED TO INVEST ON HARDWARE .
Tanggapan dari Properti: Thank you for choosing Shanghai Hongkou Sanzhi International Hotel, and for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and sincerely apologize for failing to meet your expectations. I have shared your feedback with our Hotel Executive Management to ensure the necessary guidelines are in place and reviewed to preventable the issues you mentioned from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
Queenaあやか
Deluxe Twin room
Menginap di Des 2023
Couples
6 ulasan
3.5/10
Diposting pada 12 Jan 2024
The room was very dirty and there is human hair inside our bathroom, I don’t wanna make a fuss, so I didn’t say anything, but this is overall a very, very, very, very bad hotel. Consider how expensive it is. also the member of the hotel is a bit weird too. I was just asking them if they can help us change the currency because the only thing we have is cash, but in China we have to use the app to shop, usually in other hotels, they would do this for me, since I can totally testify if the cash is a real cash or not, still they think that I was frauding them because I want to use cash to exchange money in the app.  I don’t know any hotel will suspect that their customers is trying to fraud them. The people in a counter is not very friendly. I don’t know if is because we are not Chinese or not. I just strongly recommended not going to this hotel. I was very disappointed about the services and everything of Sheraton.
Guest User
Deluxe Twin room
Menginap di Agt 2023
Business travelers
1 ulasan
8.5/10
Very Good
Diposting pada 5 Okt 2023
Good hotel for business travels. Amenities a bit older.
Tanggapan dari Properti: Thank you for choosing Sheraton Shanghai Hongkou Hotel, and for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and sincerely apologize for failing to meet your expectations. I have shared your feedback with our Hotel Executive Management to ensure the necessary guidelines are in place and reviewed to preventable the issues you mentioned from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
Bai
Executive Club Twin
Menginap di Nov 2023
Family
29 ulasan
10.0/10
Outstanding
Diposting pada 1 Jan 2024
The location is very good, it's very convenient for you to reach out. The food of breakfast and lounge is good. Service in the room is very good.
Giacomo
Deluxe King Room
Menginap di Nov 2023
Business travelers
9 ulasan
10.0/10
Outstanding
Diposting pada 27 Des 2023
Sheraton has become the hotel I stay the most when visiting Shanghai.
Maurice_Linus
Deluxe King Room
Menginap di Jan 2023
Business travelers
19 ulasan
10.0/10
Outstanding
Diposting pada 28 Feb 2023
Excellent service delivery, very helpful front office with excellent customer relationships. I enjoyed my stay here.
Awesome Keys
Deluxe Twin room
Menginap di Agt 2023
Family
5 ulasan
6.0/10
Diposting pada 26 Sep 2023
Bad services compare to other similar style hotel. Especially the front desk guy.
Tanggapan dari Properti: Thank you for choosing Sheraton Shanghai Hongkou Hotel, and for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and sincerely apologize for failing to meet your expectations. I have shared your feedback with our Hotel Executive Management to ensure the necessary guidelines are in place and reviewed to preventable the issues you mentioned from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
Guest User
Deluxe Twin room
Menginap di Mei 2023
Booked for others
55 ulasan
10.0/10
Outstanding
Diposting pada 13 Jun 2023
The hotel has a good location which is close to the Bund and to the metro station. There are also supermarkets and restaurants nearby. The check-in was quick given one of my friends is a foreigner. The room and services were not bad, which is at the average 5-star level. My friends did not have breakfast in the hotel, however the quality of the food in the hotel is generally good.
Green_Valley
Deluxe King Room
Menginap di Jan 2024
Business travelers
26 ulasan
8.5/10
Very Good
Diposting pada 4 Apr 2024
Not with Marriott anymore,
Anonymous User
Premium King Room
Menginap di Agt 2023
Business travelers
7 ulasan
9.5/10
Amazing
Diposting pada 4 Des 2023
It was good days in shanghai. Just locations!
Aang Hidjaja
Executive Club City Light, King Room
Menginap di Apr 2023
Business travelers
52 ulasan
8.5/10
Very Good
Diposting pada 31 Mei 2023
I booked a non-smoking room but the room smelled with smokes
Tanggapan dari Properti: Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with our Hotel Executive Management to ensure the necessary guidelines are in place and reviewed to prevent all the issues you mentioned from occurring in the future. I hope you choose to stay with us again when your travels bring you back to Shanghai.