5 Chome-420 Minami 8 Jonishi, Chuo Ward, Sapporo City, Hokkaido, 064-0808, JapanLihat Detail Hotel
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Ulasan Tamu tentang Sapporo Excel Hotel Tokyu
8.9/10
Very Good
514 ulasan
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Ulasan terverifikasi
Location8.8
Amenities8.8
Service9.0
Cleanliness9.1
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All reviews(514)
Positive reviews(506)
Reviews with photos/video(153)
Large rooms(78)
Delicious breakfast(77)
Quiet & comfortable(35)
Convenient for shopping(34)
Close to metro(22)
Perfect for business trips(19)
Loved the view(17)
Delicious buffet(9)
Negative reviews(8)
Julik Bonn
Standard Single Room Non smoking
Check-in Mar 2025
Solo travelers
24 ulasan
8.5/10
Very Good
Diposting pada 3 Mei 2025
The hotel is 700 Meters away from downtown. They have a decent breakfast. Around 100 meters you can see a small park with cherry blossoms.
Tanggapan dari Properti: Thank you for your positive feedback! We are delighted to hear that you enjoyed our convenient location and breakfast offerings. We hope to welcome you back to Sapporo Excel Hotel Tokyu in the near future.
Romancik
Standard Single Room Non smoking
Check-in Mar 2025
Solo travelers
11 ulasan
9.5/10
Amazing
Diposting pada 21 Apr 2025
Great hotel, clean and comfortable room, convenient location! One thing that surprised me, though, was a total lack of laundry machines... it's the only hotel in Japan from 20+ that I've stayed in that doesn't have coin laundry on site... this made it not very convenient... other than that, it was great!
Tanggapan dari Properti: Thank you for your positive feedback regarding your stay at Sapporo Excel Hotel Tokyu. We are delighted to hear that you found our hotel clean, comfortable, and conveniently located. We appreciate your comments about the absence of laundry facilities, which we understand can be an inconvenience. Your insights are valuable to us as we continually strive to enhance our guest experience.Best regards,
Jefferson1019
Standard Twin Room with Standard View Non smoking
Check-in Feb 2025
Family
3 ulasan
10.0/10
Outstanding
Diposting pada 24 Mar 2025
The room is spacious and budget friendly! The staff are so nice. They have lunch buffet for 2,500 yen!
Tanggapan dari Properti: Thank you for your kind words about our spacious rooms and friendly staff. We are delighted to hear that you enjoyed our lunch buffet as well. Your feedback is greatly appreciated, and we hope to welcome you again soon.Best regards,
Rich7677
Standard Twin Room with Standard View Non smoking
Check-in Feb 2025
Family
13 ulasan
9.5/10
Amazing
Diposting pada 21 Mar 2025
I love this hotelš! It has a grand lobby, delicious buffet for breakfast, clean and spacious bedroom and good location. There is also small park outside where you can play and enjoy some snow fun activities. I can highly recommend Sapporo Excel Hotel, everything here is great š š
6/8
Tanggapan dari Properti: Dear TISG13h9vo40,Thank you for your kind words regarding your recent stay at Sapporo Excel Hotel Tokyu. We are delighted to hear that you enjoyed our facilities, breakfast, and location. Your recommendation means a lot to us.Best regards,Sapporo Excel Hotel Tokyu
Jacquelin SL
Superior Twin Room With Extra Bed Non-Smoking Standard Floor
Check-in Jan 2025
Travel with friends
14 ulasan
9.5/10
Amazing
Diposting pada 5 Apr 2025
Strategic location hotel nearby train station and tram around 5 minutes walk. Bed very comfortable. Thereās currency exchange at the lobby, changed my 20Ā£ managed to get 3k plus Yen.
Eatery walking distance as well and convenience store.
Tanggapan dari Properti: Thank you for your kind words regarding our strategic location and comfortable beds. We are pleased to hear that our amenities met your needs and that you enjoyed your stay. Your feedback is greatly appreciated.Best regards
LLucerne
Standard Double Room Non Smoking
Check-in Jan 2025
Solo travelers
5 ulasan
8.5/10
Very Good
Diposting pada 26 Feb 2025
The hotel is grand and elegant. Location was good as it is only walking distance to Nakajima park and Susukino. However it is an old hotel albeit well maintained. First night I had an experience there is bed bug but they responded promptly and change to another room. Things were fine after that. This hotel will be better if they provide more amenities like Onsen for the price . Also they donāt allow check in to the system and leave my luggage before if it is before 3 pm. I can only leave my lugggage there before 3 pm. Regardless, it is a decent hotel .
Tanggapan dari Properti: Thank you for your thoughtful feedback regarding your recent stay with us. We are delighted to hear that you found our hotel grand and elegant, with a favorable location near Nakajima Park and Susukino. We sincerely apologize for the inconvenience you experienced with the bed bug issue, and we are pleased that our team was able to address it promptly by providing you with a different room.We appreciate your suggestions regarding additional amenities. While our hotel currently does not feature an Onsen, we value your input as we continually strive to enhance our offerings. Regarding our luggage policy, we understand that early baggage drop-off can be important for our guests, and we appreciate your understanding of our check-in procedures.Thank you once again for your comments, and we hope to welcome you back in the future.Best regards
Ne0
Standard Double Room Non Smoking
Check-in Jan 2025
Solo travelers
9 ulasan
10.0/10
Outstanding
Diposting pada 26 Feb 2025
Hotel was huge and was quietly location near /behind Susukino. Room has additional air cleaner. Thereās one snow garden behind the hotel. Parent with kid can bring them there for a small snow party.
After Susukino, is the city trade mark Sapporo Nika sign board
You will never short of restaurants and night activities.
The bad part is once a group of tourist arrival at the hotel. You might have to wait awhile before u can board the lift.
6/7
Tanggapan dari Properti: Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our spacious accommodations and the serene location near Susukino. It's wonderful that you and your family took advantage of the snow garden for some winter fun.We appreciate your understanding regarding the elevator wait times during busy periods. We strive to provide a comfortable experience for all our guests and value your feedback.Thank you once again for your positive remarks, and we look forward to welcoming you back in the future.Best regards,Sapporo Excel Hotel Tokyu
Guest User
Premier Luxury Twin Room
Check-in Jan 2025
Couples
2 ulasan
9.0/10
Great
Diposting pada 14 Feb 2025
Hotel room was huge and very spacious by japanese standards. Bed was comfortable, room was clean and a full set of amenities was available for us to use. The massage chair was amazing especially after a full day worth of walking. And the free shuttle bus to Sapporo Station on our last day was very convenient and a life saver! Especially with our heavy luggage bags, it would have been troublesome to have to carry them down the subway stairs. So it really helped us alot! And please do book a space for the bus in advance.
However, I wished staff service would have been better. Front desks was very helpful, but on our first night, we called for help in the night because we couldnāt find anyway to turn off the overhead light for the right side bed.
When we asked for someone to come and help us eventually, the male staff who came sounded very irritated and unhappy. Donāt know if it was a wiring problem or some setting in the main room control panel, but there was NO WAY we could have figured it out ourselves.
In fact, every morning at 7am, just that particular light on the right side bed would turn on automatically by itself and wake me up. I hope that the hotel can rectify that problem.
Oop_eve
Standard Twin Room with Standard View Non smoking
Check-in Feb 2025
Couples
9 ulasan
9.5/10
Amazing
Diposting pada 15 Mar 2025
High value , good location and view excepted not have wash machine
Tanggapan dari Properti: Thank you for your kind feedback regarding our location and value. We regret any inconvenience caused by the absence of a washing machine in your accommodation. Your comments are valuable to us as we strive to enhance our guest experience.Best regards,Sapporo Excel Hotel Tokyu
Steviandi
Standard Single Room Non smoking
Check-in Des 2024
Solo travelers
13 ulasan
8.0/10
Very Good
Diposting pada 12 Jan 2025
Hotel is old but hygiene wise very well taken care of. Full of Asian tourists so a little bit noisy here and there but itās not hotelās fault. The bldg has four CVS and one supermarket at walking distance. Only drawback is they dont have coin laundry. Lounge only opens two hours a day ā¦.. why even bother opening one?
clumsyEA
Standard Twin Room with Excel View Non smoking
Check-in Nov 2024
Family
43 ulasan
6.0/10
Diposting pada 1 Jan 2025
Get everything needed for a short stay. Big room with 4 beds and only 10 mins away from the airport.
Guest User
Standard Double Room Non Smoking
Check-in Mar 2025
Couples
1 ulasan
9.0/10
Great
Diposting pada 26 Apr 2025
Located near susukino and sapporo, all landmarks are 1 to 2 stops away and easily reachable by walking or subway. There is free shuttle bus from Hotel to sapporo station. Room is clean but warmer than outside.
Tanggapan dari Properti: Thank you for your kind feedback regarding our convenient location and clean accommodations. We appreciate your observations about room temperature and will consider them for future improvements. We hope to welcome you back soon for another enjoyable stay.Best regards,
Guest User
Standard Single Room Non smoking
Check-in Mar 2025
Business travelers
1 ulasan
9.0/10
Great
Diposting pada 6 Apr 2025
Good hotel with fantastic breakfast!Ā
Also the shuttle bus service to the station was good. The location is fine, close to the park, but not too many restaurants near-by. Great choice anyways.
Tanggapan dari Properti: Thank you for your kind words regarding our hotel and breakfast. We are glad you enjoyed the shuttle service and our location. We appreciate your feedback about nearby dining options and hope to welcome you again at Sapporo Excel Hotel Tokyu.Best regards
PS-Ng
Standard Double Room Non Smoking
Check-in Feb 2025
Couples
5 ulasan
10.0/10
Outstanding
Diposting pada 9 Apr 2025
Stayed here for 4 days in March, towards the end of winter season. Great location. Few minutes walk to a park, convenience stores and train station! And this is one of the pick up point for the shuttle bus to Niseko Resort. Good car park arrangement too! Also we rented a car and it is also within few mins walk only. Excellent location with such affordable price!!!
Tanggapan dari Properti: Thank you for your wonderful review! We are delighted to hear that you enjoyed our prime location and found our amenities convenient during your stay. It is always our goal to provide our guests with great accessibility to nearby attractions and transportation options. We appreciate your kind words about our parking arrangements as well.We hope to welcome you back to Sapporo Excel Hotel Tokyu in the future.Best regards,
Guest User
Superior Twin Room With Extra Bed Non-Smoking Excel View
Check-in Agt 2024
Travel with friends
1 ulasan
9.5/10
Amazing
Diposting pada 21 Sep 2024
The cleanliness of the room and the view from the room were especially fabulous. My friends all enjoyed the spacious room.