El Embajador, a Royal Hideaway Hotel

The hotel is beautiful and this is our 6th visit but the reception staff are appalling. They have zero customer service tranining and are rude and nearly everyone we spoke to at the pool informed us they had the same issue. The problem is management have been aware of this for a long time but still ignore their customers and with my latest complaint I was informed that the Hotel Manager was angry with me for making the complaint which is sad. They also couldn't find our booking which cost a few hours of messing around with the management staff who are quite incompetent.

Yes,It is great hotel I stay Royal Suit Experice is great

環境，位置，服務，設施超讚，花園有熱帶雨林的感覺，酒店本身歷史不短，周邊購物用餐方便，入住當天趕上有什麼政治活動，總統蒞臨了，會推薦給朋友，自己下次還會選擇這家。

정말 방이 깨끗하고 시설이 좋아요.

環境優雅，空調不給力

各方面都不錯

Hi, I checked in at 6pm.. had two rooms but one room wasn’t ready!!! Had to get ready in one room with my daughters and husband… with this said I was late to my activity. When I left at 8:30pm my other room was still dirty, not clean… waiting for housekeeping to clean it up!. Fail at this one.

I love the location. Went for a weeding. Loved the garden, pool and reception room for the weeding.

I noticed that the front desk staff was lacking. I had to wait a long time to check out because they had one person on a Friday morning. The staff at the restaurant was slow to serve.