Apartamentos Casa Vida

The apartments are well appointed in Santa Ponsa just a short walk from the bay and restaurants. I was welcomed by the night manager who was very helpful. The apartment was clean and well equipped. I have no issues with the 'front of house' experience. But, I question the company's ability to rationalise a dispute fairly. I was there for 2 nights only, visiting for a special occasion. When I returned from eating after a long day I was locked out of my room and the night manager couldn't gain access with his pass key. He kindly arranged another room for me but all my belongings were locked in the other room. I was due to be picked up the following morning for a trip into Palma, but missed the opportunity as I had to stay to wait for my belongings. They had to break into the room to access my stuff. The company's view towards my compensation was that they gave me another room so that's all they were prepared to offer, well I should hope they did give me another room I'd paid for it. I can't be bothered to take this any further to be honest, but be mindful if you're staying here and you have medication in your room, for example.

Se nota que era temporada baja, la piscina estaba vacía y estaban de reformas por el complejo.

It's not fancy but it's ok. Simple one bedroom apartment which was clean and comfortable and had just about everything needed for a 1 week stay in March. 2 ring hob, microwave, kettle and coffee machine in kitchenette. All crockery, cutlery and cooking utensils but no mugs for English tea ;-) Two single beds pulled together as double with extra linen in cupboards in case you got cold. Really clean and serviced once during our stay. Checked in by Albert who arrived quickly after ringing the number on the door (make sure you have a mobile that can make European calls). Parking easy at front or down steep slope at back. Lots of restaurants closed in early March so a bit of hunting around for dining options. Good local supermarkets (Eroski) for supplies and a really good base to go off and explore a really beautiful island. Would recommend if you want a basic, self catering good clean base.

Stayed for 5 nights new year break On arrival we were meet by Alberto who checked us in and told us about the facilities in the apartment On entering apartment was clean tidy and plenty of room Large shower and a comfy bed Basic cooking facilities but restaurants were open not as many as the summer but enough for the time we were there A free car park at the back of the building but a steep driveway to navigate on foot but you can also park outside if there’s a space Would definitely go back

Stayed with hubby and 15 year old. Nice apartment, microwave, toaster, fridge freezer, 2 ring electric hob. Everything you need really. We were on the ground floor next to the pool, a bit noisy at night from the room above, moving furniture around, quite a bit of noise from the road also as the balcony was at the back of the hotel and overlooked a car park. Bedroom had twin beds in, nice and comfy apart from the pillows! I’m fussy with my pillow so may have just been me! Sofa beds in the lounge not so comfy, my 15 year old had backache in the morning after sleeping on them, not comfy to sit on through the day. Only cooked breakfast twice whilst there as the job could only fit one pan at a time on it to cook, not a problem as we went to a lovely cafe called Alhambra, served full English for €3, fresh squeezed orange juice for €1.75 and a coffee for €1.10. Well worth the money. There are plenty of bars snd good restaurants to eat out at. The pool was clean but freezing as it was still early start to the season, plenty of beds. All in all, Santa Ponca and Majorca is lovely, clean beach and town .

Great affordable hotel in the heart of Santa Ponca. Would recommend to others on a budget.

Small apartment for 5 people. Sofa bed is simple enough sheet and pillow over the sofa seating. Air conditioning was good. Excellent bathroom with nice shower and plenty of water. An old building with fairly thin walls, could hear children running in apartment above and from street outside. Reception is in a separate hotel up the road but all staff were very pleasant and helpful.

Firstly when we arrived past midnight doors were locked there is a note on the door to say go to hotel across the road to get keys ,we explained to the night staff that the note needs to be bigger and not to read it with my torch on my phone. We had to go across the the road to request our towel changes get safe key and report anything really( second last day we realised the phone in the room actually works) It is a noisy hotel, as there is no double glazing doors/ windows. Bathroom was amazing tho. TV, Fridge and air con all worked perfectly. We were able to get sunbeds without any issue, pool also ok, if you want basic then this fantastic.

When we arrived off our flight we had found out at reception that they had falsely advertised their rooms. We booked the rooms for 4 adults per room they then proceeded to tell us that it was actually 2 adults and 2 children even though they had advertised their rooms on *********** for 4 adults. They made the mess up with their advertisement they then failed to accommodate us for our booking which is a breach of the booking contract. Since then anything that happened in the apartment block was blamed on us even though it wasn’t us going against their rules. Their cleaners took pictures of us and ripped us out of our beds in the morning demanding us to leave so they could clean. On our 8th day of staying we were rudely awakened and being told we were to leave the premises by 3:30pm they were kicking us out with no proof of it being us that went against there rules. After this the apartments main reception proceeded to turn off their phone lines so nobody could call in and complain whatsoever they were the rudest and most disrespectful people I have ever encountered. They didn’t cooperate, negotiate or reason with us they wouldn’t tell us what we did and refused to show video evidence of us commits these “acts”. Even tho it should be very easy for them to do so as the premises is covered by CCTV cameras. I wouldn’t recommend people to stay here at all never again will I go back to this establishment I am disgusted by how they treated us.