christine W
4 September 2022
I found this advertised as a quaint 8 bedroom house with exceptional stars about 8-10 blocks from the train station, and after looking at the pictures of the rooms, (BTW, pictures are always deceptive, and in this case for sure) I picked the Melrose Room. It was advertised with a fireplace and nice bathroom with "waterfall shower" Perfect, right? We got there around 2pm, and Initially it looked like a very historical Victorian sort of house. Nice little grassy (Astro turf) seating area in the front around the fountain, big porch, shading trees. We were supposed to have received instructions by 2 pm in how to check in but we didn't, (first clue). We waited and checked around the place to see if there was anyone available to let me in to use the restroom. Shortly after, we rang the "Ring" doorbell, no answer. After waiting another 10-15 mins finally a lady came to the door and she was pissed! "Absolutely No check in until 4pm" she said, "fine but may I use the restroom?" She seemed confused and contemplated for a few minutes, as the pee was starting to cross that barrier, and said "okay but I'm not done cleaning yet!" She was angry she directed me to a small tiny bathroom in the kitchen, on the floor were dirty sheet next to the bathroom, and I thought, okay not very sanitary but she's still got 2 hours left to clean this area. She kicked me out as soon as I was done washing my hands. We sat outside afterwards texting the Inn's manager/owner who didn't respond for awhile in regards to the "check in registration" we never received. The management, I believe she identifies herself as Emma, responded via text, (not phone call), stating that the text is automated at exactly 2pm and to check my phone again. I text back saying it's after 2:20 and there is no text, she began to contradict me via text and within seconds after saying this, a registration link came to my phone, okay I'm a little annoyed about this type of hospitality. This person stated she "UPGRADED" our "Melrose Suite" to the "Somerset Suite". A couple pulled up just then and began to bang on door. They were pissed! They said that their reservations were just cancelled and they were from out of state, and because the hotels in Santa Barbara were all booked for the weekend had no where to stay! They stated they had booked a room at the Inn weeks ago and just received a text, not call, that their room was unavailable, but they felt since it was no fault of theirs they wanted a refund and the management to rebook them somewhere else in town. They also said the management would not return their text, (you can only get ahold of the Inn by texting, the number provided as it doesn't except calls, Also you have to pay in advance and it's a non refundable booking).. No one would come to the door, meaning the housekeeping lady who was left there to her own devices, to reconcile with this poor couple, they left very upset and abandoned. So we waited, at about 3 pm, another young couple
Terjemahkan