Ulasan AzuLine Hotel S'Anfora & Fleming

Tanggapan dari Properti: Dear guest, Please allow us to express our disagreement with certain facts to your comment. Our rooms do not have any chairs or tables in the balcony, as you can see in our updated photos. According to the updated information of our room equipment, they are not provided neither with fridge nor with hairdryer, but there is the possibility to rent both for the whole stay from reception. All our rooms are thoroughly supervised before our guests’ arrival in order to guarantee a nice stay. Should there is any unexpected issue during the stay, we always recommend communicating it to our staff on place, who will immediately fix it. All our hard-working staff always go above and beyond to guarantee the best experience to each of our clients, and their service is very appreciated by all the clients that visit us every year. As long as the room is delivered on the same conditions that it was received upon check-in and your actions did not go in any moment against our hotel policy, deposits are returned. Deposits that were done by card may take a bit of time to be completed, as they rely on interbank procedures. We have centralized air conditioning in our rooms, which is set in cold mode. For its right functioning, it is important to keep balcony doors closed. Should you wish to turn it on or off, there is a switch on each of the rooms. Each of our hotel rooms are cleaned according to the most exigent hygiene standards. Our housekeeping found all your clothes and items spared on the floor and around all the room, so it was difficult for us to even move along the room to clean it properly. This is the first time we receive the complaint about lack of sunbeds. In any case, we will take note of your feedback for future improvements. Our reception staff always do their best to offer an efficient service to every guest. There are sometimes when the service can be not as efficient as desired, but in every moment the service was provided according to the required standards. As we understand the importance of the rest during the stay of our clients, we have zero tolerance to any noise, especially during nighttime. According to our hotel policy, it is not allowed to turn the music on at 11 p.m. As the cleanliness is very important to us, we supervise that all our rooms are cleaned following strict hygiene guidelines, and we will never give any room with a musty pillow. Our hotel is located exactly 18 minutes walking distance to the egg. It is also very near many different points of interest such as Ocean Beach or many beaches nearby. Shops nearby are not closed at this hour. They are still open, but they are not able to sell alcohol from 9 p.m. Unfortunately, there is not much we can do concerning this fact. Yours sincerely, Daniel R.S. azuLinehotels Customer Service